Customer Service
Customers consistently praised the knowledgeable and friendly staff, particularly highlighting individuals like Travis and Vicki for their helpfulness throughout the selection and installation process.
Installation Quality
The installation teams received high marks for their professionalism, attention to detail, and efficiency, with many customers expressing satisfaction with the final results.
Pricing
Floorz is noted for offering competitive pricing, often better than larger retailers, which contributed to positive customer experiences.
Communication
Many reviews emphasized excellent communication throughout the process, from initial inquiries to post-installation follow-ups, ensuring customers felt informed and supported.
Mixed Experiences
While most feedback was positive, there were a few negative experiences regarding follow-up on unfinished jobs and initial customer engagement in-store.