While many customers praised the professionalism and responsiveness of the staff, there were notable complaints about rude interactions and dismissive attitudes from some representatives.
Installation Quality
Most reviews highlighted the efficiency and professionalism of the installation team, with many customers expressing satisfaction with the quick and clean installation process.
Product Performance
Several customers reported issues with water quality and system performance, including inadequate maintenance and salt replenishment, leading to dissatisfaction.
Communication
Customers appreciated timely communication regarding service appointments and maintenance, although some expressed frustration over lack of follow-up on issues.
Overall Satisfaction
While many customers were very satisfied with their water softening systems and the service provided, there were significant concerns raised by a minority regarding customer service and product reliability.
JK
John Klein
1 day ago
5.0
The customer support person i spoke to was very helpful and quite personable.
The gentlemen that installed the unit were extremely professional and answered questions very thoroughly.
I would very highly recommend Titan.
JT
Joshua Taylor
Feb 14, 2026
1.0
Jake came out and sold us on a unit that, in his words, was comparable to a commercial-grade system. He explained that our previous softener was no longer functioning properly and assured us his unit would resolve all of our issues. Based on that representation, we agreed to move forward with the installation of a new system.
Initially, the sulfur smell did disappear—but only temporarily. The company later returned to our home, flushed the lines with bleach, and told us that should solve the problem. Once again, the result was only a temporary fix.
I documented everything on video because I felt we might need to pursue legal action. At this point, I still may consider it.
The bottom line: we ultimately had to hire an independent water professional to properly address the sulfur issue. If you’re on city water and need a basic, cookie-cutter system, this may work for you. However, if you’re on well water, I strongly recommend hiring a qualified water specialist from the start.
Consider this fair warning.
JB
John Boehnert
Feb 11, 2026
5.0
Great product, great service, very nice people to deal with, cost competitive and cost-effective.
AP
Andrew Padellaro
Feb 11, 2026
4.0
Good service and product. Only negative was I asked for removal of sulfer odor, and paid $1,000 additional. This part of the service was ineffective and revieved only excuses. Overall happy with the water quality.
JM
Jacob Middleton
Feb 7, 2026
5.0
I had some emergency water quality issues in my home, and the team at Titan Water Solutions came to the rescue. With an infant child, my wife and I were extremely concerned with getting this problem fixed right away, and the team at Titan was extremely knowledgeable, efficient, and were able to diagnose and address/fix the issues I had within minutes. This will be my go-to company for any water softener/water quality needs moving forward. 5 stars - well deserved!
Frequently Asked Questions About Titan Water Solutions
What is soft water?
Soft water is water that has been treated to remove minerals like calcium and magnesium, which are naturally present in hard water. Titan Water Systems process water as it enters your home, eliminating these hard minerals before the water flows through your pipes and appliances. Generally, soft water contains less than 1 grain per gallon (gpg) of hardness minerals, while hard water typically has 3.5-7 gpg. Our whole-home water filtration systems offer both water softening and conditioning, ensuring the highest quality water for all household uses.
Why does soft water make me feel slippery?
The slippery sensation you experience with soft water is actually the feeling of truly clean skin. A Titan water system removes impurities, leaving no mineral residue on your skin that could trap soap, dead skin cells, or other particles. This lack of residue also helps prevent skin dryness. Soft water allows soaps to lather more effectively and rinse off completely, similar to how it prevents water spots on dishes. As a result, you may find that you need less soap for the same cleaning effect. Contact us to learn more about the benefits of our home water softener systems.
How much salt does my system need?
Home water softening systems only require enough salt to perform a regeneration cycle. We recommend filling the salt bin to no more than half its capacity to avoid salt bridging. It's important to understand that the amount of salt does not affect water cleanliness. The salt's main purpose is to clean the resin that softens the water during the regeneration process.
How does a water softener work?
Contrary to popular belief, salt itself doesn't soften water. Home water softener systems use negatively charged ion exchange resin beads to filter out hard water minerals. These resin beads become charged when combined with a sodium or potassium solution. During the softening process, the resin collects and removes hardness from your water. The Titan Water System not only softens water but also eliminates chlorine taste and odors often found in municipally treated water. The term 'regeneration' refers to the process of cleaning and recharging the resin with the sodium solution.
Can i drink my tap water after it's filtered?
Yes, you can safely consume your tap water after it has been processed by your Titan Water System. Our system not only softens the water but also removes unpleasant odors, tastes, and chemicals, resulting in water quality comparable to bottled water. Please reach out to us for more information about our high-quality home water filtration systems.
Why is there water in my salt tank?
The presence of water in your salt tank is normal and expected. This water, known as brine, is part of the system's self-regulating process. The water filtration system is designed to maintain the appropriate amount of water in the brine tank. However, if you suspect a leak, please don't hesitate to contact Titan Water Solutions for assistance.
Can i adjust my water if it feels too soft?
It's not possible to adjust the softness of your water. The water softening process removes minerals to a specific degree, resulting in consistently soft water. Home water softener systems are designed to remove minerals to the optimal level for household use.
How often is my system serviced with Titan Care?
Every 8 week salt service, system check, Annual brine bin cleaning (upon request), Annual water test (upon request), and is the warranty on parts and labor.
There are no filters that need changed on our system.
What is the pink slime in by bathroom?
The pink or orange slime you're seeing is an airborne bacteria called Serratia marcescens. For more detailed information about S. marcescens, you can visit: https://mytapscore.com/blogs/tips-for-taps/what-is-the-pink-slime-in-my-bathroom
What does it mean if my water smells?
Unpleasant water odors are common in Florida for various reasons. While it's easy to assume water quality is the cause, the issue isn't always with the water itself. To determine whether the problem lies with the water or the drains, there's a simple test. Unlike well systems where sulfur is often the culprit, city water is heavily treated with chemicals like chlorine and chloramine, which eliminate sulfur bacteria. The most frequent cause of odor is actually the drains. For instance, a sewage smell that dissipates after about 30 seconds when you turn on the water is often due to the drain line using an S-trap, which doesn't vent sewer gas through the roof. Contact us to learn how our water filtration systems can improve your water quality.
What is soft water and how does Titan Water Solutions provide it?
Soft water is water treated to remove minerals like calcium and magnesium, reducing hardness. Titan Water Systems process water entering your home to eliminate these minerals, providing high quality soft water.
Why does soft water feel slippery when I use it?
The slippery sensation is due to the removal of mineral residues that trap soap and particles. Soft water allows soap to lather and rinse better, leaving skin feeling clean and less dry.
How does the water softener system at Titan Water Solutions work?
The system uses ion exchange resin beads charged with sodium or potassium to filter out hard minerals. This process, called regeneration, cleans and recharges the resin to soften water and remove chlorine taste and odors.
Can I drink tap water after it has been filtered by Titan Water Solutions?
Yes, water processed by Titan Water System is safe to drink, removing odors, tastes, and chemicals to provide bottled water quality.
Does the water softening system require salt, and how much?
Salt is required only to perform the regeneration cycle, with the salt bin recommended to be filled no more than half to avoid bridging. The salt cleans the resin but does not affect water cleanliness.
What maintenance services does Titan Care provide and how often?
Titan Care offers bimonthly maintenance visits every other month to replenish salt and perform comprehensive system checks for optimal water filtration system performance.
What are the business hours of Titan Water Solutions?
Titan Water Solutions operates Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays, Sundays, and certain holidays including November 27, December 25, and January 1.
Where is Titan Water Solutions located and which areas do they serve?
Titan Water Solutions is located at 6160 N. U.S. HWY 41, Apollo Beach, FL 33572, and serves the South Florida and Central Florida regions.
What nearby places can I visit before or after a visit to Titan Water Solutions?
Near Titan Water Solutions, you can visit places like China Star for dining, Home Port Gallery to enjoy art, or relax at Armetta's Gelato and Caffe. These provide convenient options for meals or leisure around your visit.
How can nearby services like Apollo Beach Family Eyecare or Spine Ability Chiropractic complement a visit to Titan Water Solutions?
While visiting Titan Water Solutions for water treatment needs, customers can also access health services like Apollo Beach Family Eyecare for vision care or Spine Ability Chiropractic for wellness, conveniently located nearby.
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