Business Details
About
Carpet InstallerCarpet StoreFlooring ContractorWood Floor Installation ServiceRug StoreBlinds ShopTile Contractor
Avalon Flooring in Wilmington offers a comprehensive selection of home design products, including hardwood, laminate, & vinyl flooring, tile, natural stone, carpet, custom area rugs & runners, bathroom furniture, and window treatments. Enjoy professional, warranty-backed installation, free measuring services, and team members dedicated to every step of your project.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Avalon Flooring - Wilmington, DE
5510 Concord Pike, Wilmington, DE
19803, United States
Hours
Reviews
4.6
334 reviews
5 stars
284
4 stars
22
3 stars
6
2 stars3
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and attentive, with specific mentions of associates like Justin, Kane, and Shuk going above and beyond.
Product Quality
Customers expressed satisfaction with the quality and selection of flooring and tiles, noting beautiful results in their home projects.
Communication Issues
Some customers reported significant delays and miscommunication regarding orders, leading to frustration and dissatisfaction.
Pricing Concerns
A few reviews highlighted concerns about pricing, with claims of being overcharged compared to competitors.
Overall Experience
Most customers had positive experiences and expressed a willingness to return for future projects, citing the helpfulness of staff and quality of products.
- JMJack MarkussenOct 27, 20255.0Avalon Flooring went above & beyond my expectations. Cindi & Rich provided amazing customer service & 100% resolved a minor communication issue. Even better… the floors I purchased are beautiful. They have gained a customer for life.
- RSRay StokesOct 12, 20255.0⭐️⭐️⭐️⭐️⭐️ Wow — what an amazing associate! Angela is incredibly thorough, attentive, and professional. As a small business owner, I know how important it is to have the right supply partners, and Angela truly makes a difference. She’s the reason I keep coming back to the Avalon Flooring Philadelphia location — even if it means going out of my way, it’s always worth the trip. Miles and Mike are also awesome and always helpful!
- FOFulton OwensbySep 16, 20255.0Justin was extremely knowledgeable and helpful in helping us pick out our shower. Not high pressure and extremely honest and a pleasure to deal with.
- LALily AdeebAug 27, 20251.0Worst experience ever with that place!! After confirming that our floor will be ready for pick up in a week ended up three weeks later just to receive the wrong tile !!!! Wasted our time and all what they had to tell us it’s just bad luck!!!!!!! Will never be back and I’m getting my money back and will make sure none of my family or friends do business with that place!
- PTPat TaggartAug 22, 20255.0We purchased LVP flooring from Avalon a couple of years ago and I needed a piece of stair nose replaced. The flooring we ordered has been discontinued, but Jonathan at Avalon went above and beyond to locate a piece of the stair nose in a warehouse from the supplier. Super grateful for his help and wouldn’t think of going anywhere else after an excellent customer service experience like that. Thanks Jonathan and Avalon!
Frequently Asked Questions About Avalon Flooring - Wilmington, DE
Do you do installations?
Yes, we can install new products from our showrooms with our certified installers. Avalon Flooring installations are always completed by insured subcontractors who understand the latest installation methods for all of our products for smooth installation in your home.
Do you offer free measuring services?
Yes, we offer free measuring services for our customers. Once a customer visits a showroom or completes a virtual consultation and makes selections, one of our professional estimators will visit the home to properly measure the space for the selected materials.
Do you charge for installation?
A: Yes, there is an additional charge for installation of any of our products. One of our store associates can help you understand the fee involved for your specific installation.
Can I send someone to shop “in-store” for my customer?
We welcome customers for in-store and virtual consultations for all flooring projects. Our store associates are happy to help you make your selection and to answer any questions you may have about your flooring project.
Do you carry felt under-padding for area rugs?
Yes, we carry synthetic felt under-padding for your area rug. Visit one of our showrooms for our full selection of area rug under-padding.
Are rug remnants for sale? Do you have a good supply of remnants and bound area rugs?
We carry remnants in our Rio Grande, NJ and Toms River, NJ showrooms. We also offer a full selection of ready-made rugs as well as an opportunity for custom rugs from a wide variety of vendors and brands.
Do you carry Tec grout?
Yes we do! Please visit your local showroom to view our selection of Tec grout.
Do you carry grout and mortar?
Yes, we carry a wide range of installation materials, including grout and mortar. We are a full stocking dealer of your most common grout and mortar brands, including TEC, Schluter, Wedi and more.
Do I need an appointment to talk to a store associate about my flooring or window project?
Appointments are not required in our showrooms and we do accept walk-ins. However, we do recommend making an appointment to speak with one of our store associates if you plan to arrive during peak visiting hours. Call your local showroom for an appointment.
Do you sell vinyl plank flooring?
Yes, we carry a variety of vinyl plank flooring options. To see our full collection, visit our website at https://www.avalonflooring.com/products/vinyl/plank or visit one of our showrooms.
Do you sell stair treads and runners?
Yes, we sell custom runners for your staircases. We also carry a selection of wood-look stair treads that coordinate well with our flooring options. We do not carry carpet stair treads at this time.
Do you carry indoor and outdoor carpeting?
We carry both indoor and outdoor carpeting. To see our selection of indoor carpeting, you can visit our website at https://www.avalonflooring.com/products/carpet. To see our selection of carpet suitable for outside use, you should visit a showroom near you.
Do you take credit cards?
Yes, each of our showrooms accepts all major credit cards as payment, including Visa, Mastercard, and American Express. Please call your local showroom if you have any questions.
Do you do floor repairs?
In the case of any error made during installation of an Avalon Flooring project, we can follow up with necessary repairs. We do not offer general floor repair services.
Do you do floor refinishing?
We do not offer floor refinishing services.
Do you do carpet stretching?
We offer stretching for carpet that was originally installed by the Avalon Flooring team. Our carpet stretching services are available for a fee. Call your store associate or local showroom for details.
What is your return policy for excess products (i.e. tile, laminate planks, etc.)?
We have specific return policies for different products. For details, please visit https://avaloncustomersupport.zendesk.com/hc/en-us/articles/360035204814-What-is-the-return-policy-
Do you provide samples to bring home for review?
Many of our products do have samples that can be brought home. Depending on the product, you may be able to take those samples home the same day, or we may have to ship them to your home. For example, for hardwood, laminate, and vinyl we offer $5 samples that can be shipped directly to your home, while carpet samples are often available in store for customers to take home.
Can I place an order online?
At this time, we do not handle online orders. We encourage you to take a first look at our website to view the products we offer, and then to visit a showroom to see the products in person and make your selection.
What types of flooring do you carry?
We carry a wide range of carpet, tile, natural stone, hardwood, laminate, and vinyl flooring. We also carry area rugs, window treatments, and bathroom vanities to complement your home. Browse our website at https://www.avalonflooring.com or visit a showroom to see available flooring options.
What brands of window treatments do you carry?
All of our window treatments are made by Hunter Douglas, a leading window treatment brand with a variety of styles. Browse our website at https://www.avalonflooring.com/products/window-treatments for our full selection.
Does Avalon Flooring - Wilmington, DE provide installation services?
Yes, Avalon Flooring offers installations completed by insured subcontractors specializing in the latest installation methods for smooth results in your home.
Is there a charge for installation at Avalon Flooring - Wilmington, DE?
Yes, installation services have an additional charge. Store associates can provide specific fee details for your project.
Do you offer free measuring services?
Yes, after selection, a professional estimator visits your home to measure the space for your chosen materials at no cost.
Can I shop for a customer in-store at Avalon Flooring?
Yes, Avalon Flooring welcomes both in-store and virtual consultations and is happy to assist with selections for your flooring project.
What types of flooring products are available at Avalon Flooring - Wilmington, DE?
They offer carpet, hardwood, laminate, vinyl, tile, natural stone, area rugs, stair runners, blinds, and window treatments.
What payment options does Avalon Flooring - Wilmington, DE accept?
The store accepts major credit cards including Visa, Mastercard, American Express, Discover, as well as cash, checks, and financing.
Do you provide samples for products at Avalon Flooring?
Yes, many products have samples available to bring home; hardwood, laminate, and vinyl samples can be shipped for a $5 fee, and carpet samples are often available in-store.
What are the store hours for Avalon Flooring - Wilmington, DE?
Open Monday, Tuesday, Thursday, Friday, and Saturday from 9:30 AM to 6:00 PM; Wednesday until 8:00 PM; Sunday from 11:00 AM to 5:00 PM.
What nearby places can I visit around Avalon Flooring while in Wilmington?
Nearby are Market Square Haircuttery for salon services, Capriotti’s Sandwich Shop for a quick meal, and Sullivan’s Steakhouse for dining, making it easy to combine shopping with other activities.
How can nearby retailers like Trader Joe’s and Mattress Warehouse complement my visit to Avalon Flooring?
Visitors can shop for groceries at Trader Joe’s and explore furniture or mattresses at Mattress Warehouse, creating a convenient shopping trip alongside flooring needs.