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Since 1981, Custom Mechanical has been serving the coastal communities of Delaware and Maryland with great HVAC products. We are a full-service heating, ventilation and air conditioning company with decades of experience in the business and we understand that every family's home comfort needs are unique. Our technicians have the training and expertise to take care of all those unique needs and we always stand behind our work.
Location
Hours
Reviews
4.9
1,314 reviews
5 stars
1,257
4 stars
25
3 stars8
2 stars4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, knowledgeable, and courteous.
Customer Service
Many customers praised the excellent customer service and responsiveness of the staff.
Service Quality
The quality of service, including thorough inspections and effective repairs, received high marks from customers.
Reliability
Customers noted the reliability and promptness of the service technicians.
Pricing Concerns
Some customers expressed dissatisfaction with the high prices of parts compared to competitors.
- FAFrank A2 days ago5.0Custom Mechanical replaced our two HVAC units when we bought our home 8 years. They also installed a Tankless hot water heater. Since that time they do our annual service to keep everything up to par. All of their work has been reasonable, on time and professional. Their techs always call before arrival, are neat, clean, professional and friendly.
- BBBrad Bivins6 days ago5.0One morning realized the outdoor unit fan was not spinning, and that our heat was not keeping up with the Temp set at the thermostat. Called Custom, and within an hour had a tech at the house. Dylan was super professional and friendly, and explained everything he was doing, and got our system back up and running before we knew it. Got an issue? Give them a call!
- CCChris CoyleNov 14, 20255.0I called Custom Mechanical due to a unit blower not working, they were able to send someone out the same day and had the blower replaced within a few hours of my call. The technician Derrick was friendly, informative and did a great job with the repair.
- JVJeff ValenciaNov 14, 20255.0The Custom Mechanical tech Frankie was great. He did the semi annual service check on the hvac asked of i had any questions or concerns. He addressed the questions and walked me thru the areas of concerns and how to mitigate. I have been using Custom for 5 years for maintenance checks and for any repair related issues.
- DUDavid UllmannNov 10, 20255.0Thanks to Custom Mechanical and Technician Greg for excellent preventative maintenance and repair services. Greg determined that the heat pump repair parts are covered by warranty. Then he explained the necessary work to me and answered my questions. We recommend.
Frequently Asked Questions About Custom Mechanical
What services does Custom Mechanical provide?
Custom Mechanical offers full-service heating, ventilation, and air conditioning (HVAC) solutions, including installation, repair, and maintenance to meet unique home comfort needs.
Where is Custom Mechanical located?
Custom Mechanical is located at 35342 Bayard Rd, Frankford, DE 19945, USA.
What are the business hours of Custom Mechanical?
Custom Mechanical is open daily from 7:30 AM to midnight.
How can customers contact Custom Mechanical?
Customers can reach Custom Mechanical by phone at +1 877-696-0808 or via email at customerservice@custommechanical.com.
Since when has Custom Mechanical been serving the community?
Custom Mechanical has been serving the coastal communities of Delaware and Maryland since 1981.
Does Custom Mechanical have an online presence?
Yes, you can visit their website at https://www.custommechanical.com/ or find them on Facebook at https://www.facebook.com/CustomMechanical/.
Which areas does Custom Mechanical service?
They provide HVAC services in various cities including Berlin, MD; Frankford, DE; Bethany Beach, DE; Georgetown, DE; Ocean Pines, MD; and several others along the Delaware and Maryland coasts.
Are there any nearby home improvement or landscaping stores customers can visit before or after their appointment?
Yes, Native Groundworks, a home improvement store specializing in landscaping, is nearby and a convenient option for customers interested in home projects.
Can I find other contractor services close to Custom Mechanical?
Yes, nearby contractors include Coastal Hardscapes, Kouroupis Contracting for construction services, and Gerone C Hudson Electrical for electrical and contractor needs.
What nearby amenities are available for customers visiting Custom Mechanical?
Customers can visit Bowman Systems MMA martial arts club, Paparazzi Salon for beauty services, or drop off pets at Doggie Daycare pet boarding, all located near Custom Mechanical.