Business Details
About
HVAC ContractorHeating ContractorAir Conditioning Contractor
North Star Heating & Air Conditioning Inc provides services such as heating, AC, comfort control, duct and vent repair, and ductless HVAC to the Dagsboro, DE, and the surrounding areas of Sussex County , Kent County and the Eastern Shore DE and MD on all major brands.
Location
North Star Heating & Air Conditioning
30968 Vines Creek Rd, Dagsboro, DE
19939, United States
Hours
Reviews
4.7
143 reviews
5 stars
129
4 stars2
3 stars1
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Professionalism
Many customers praised the professionalism and courtesy of the technicians during service and installation.
Customer Service
While some reviews highlighted excellent customer service, others reported poor experiences, particularly regarding responsiveness and handling complaints.
Quality of Work
Several customers expressed satisfaction with the quality of installation and maintenance work, although there were notable complaints about mistakes made during initial installations.
Timeliness
Customers frequently noted the promptness of service, with many appreciating quick responses to urgent issues.
Pricing
Feedback indicated that North Star offers competitive pricing, with some customers mentioning significant savings compared to other providers.
- LMLinda MuellerOct 13, 20255.0Great company with great workers. They always find time to fit me in
- SASharon AlmOct 10, 20252.0Northstar installed 2 HVAC systems for us 5 years ago. I recently had an inspection by another vendor and was told that Northstar had installed an improper (too small) drip pan to one unit, and had not connected a duct to the actual HVAC unit. I brought this to the attention of Northstar and they agreed that these were mistakes at installation but because I had just noticed the problems after 5 yrs, they charged me a total of $668 to complete the improper installation work. Unbelievable poor quality control and customer service.
- HHHolly HerbeinSep 12, 20255.0We wanted to replace our furnace and our central AC. Shelly came to meet with us on a Saturday. We received our estimate by Tuesday. They were offering 0% interest for 60 months. The other companies were not. We contracted with them to do the work. The process took less than 3 weeks from estimate to completion. Austin and G were very professional and respected us, our dog and our property. We were very pleased with them. We will (and have) recommend them to anyone.
- JWJ WAug 25, 20251.0I had a really disappointing experience with this HVAC company. They sent a technician to diagnose an issue with my heating in the spring time, and after two hours he still seemed unsure of what the problem was. In the end, he told me he thinks it might be the thermostat, but replacing it would take another hour plus the cost of whatever thermostats they happened to have in stock. Since my air conditioning was working fine and I wouldn’t need heat for a while, I declined. The technician didn’t seem confident in his assessment, which didn’t inspire much trust. Despite them not fixing or diagnosing anything, I was hit with a $400 bill. They charge by the hour and the technician even took at least two personal phone calls while on the clock, which made the time (and cost) feel even more frustrating. On top of that, the technician left the wires to my unit a complete mess. When I called afterward to share my concerns, the woman I spoke with offered very poor customer service. She didn’t seem concerned at all and gave no sense that the company cared about making things right. For the cost and lack of resolution, I can’t recommend them.
- CWC Terence WittstadtAug 19, 20255.0Provided the service install as quoted. Very professional and provided a clean finish.
Frequently Asked Questions About North Star Heating & Air Conditioning
What types of HVAC services does North Star Heating & Air Conditioning provide?
North Star Heating & Air Conditioning offers heating, air conditioning, comfort control, duct and vent repair, radiant heat, and ductless HVAC services.
Which HVAC brands does North Star Heating & Air Conditioning work with?
They work with major brands including American Standard, Bryant, York, Carrier, and Trane.
What are the operating hours of North Star Heating & Air Conditioning?
The business operates 24/7, providing emergency service at all times.
Where is North Star Heating & Air Conditioning located?
It is located at 30968 Vines Creek Rd, Dagsboro, DE 19939, USA.
What payment options are accepted at North Star Heating & Air Conditioning?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact North Star Heating & Air Conditioning?
You can contact them via their main phone at +1 302-918-5749, alternate/mobile phone +1 302-934-1698, or email at office@north-star.com.
Does North Star Heating & Air Conditioning belong to any professional associations?
Yes, they are members of the Chamber of Commerce, Better Business Bureau, and Kiwanis Club.
What nearby places could I visit when coming to North Star Heating & Air Conditioning?
Nearby you can visit Crab Time, a seafood restaurant, or explore Rt 26 Marine Service for boat services and repairs. Vine Creek Bridge is a local landmark worth seeing as well.
How can Crab Time restaurant be convenient for a customer visiting North Star Heating & Air Conditioning?
Customers can enjoy a meal at Crab Time before or after their HVAC service appointment since it's located nearby, making it a convenient place to relax.
What other home improvement or contractor services are located near North Star Heating & Air Conditioning?
Nearby services include East Coast Custom Cabinetry for countertops and glass/mirrors, Brewington Electric LLC for electrical needs, OC Floor Gallery for flooring and home improvement, and Roomflip for home services.