Air Solutions, Inc.

Reviews

• DG

  Dana Gordon

  5 days ago
  5.0
  What Air Solutions (Stamford office) accomplished for my family and our pets transcends mere customer service—it was nothing short of exceptional. During the most brutal cold snap this year—with temperatures plummeting below freezing—our boiler failed, leaving us without heat or hot water in what can only be described as a very serious situation as the thermostat in our house quickly reflected 43 degrees and dropping. Things went from bad to worse when we discovered our once state-of-the-art tankless boiler was not only discontinued, but the components needed were no longer manufactured anywhere. This is when Eric Martinez and the Air Solutions team revealed what exceptional service truly means in today's world. Eric personally reached out multiple times daily, providing detailed updates with a level of communication that made us feel like his only priority. I was floored to learn they had methodically contacted virtually every warehouse across the entire Eastern Seaboard in their determined pursuit of these impossible-to-find parts. This level of dedication is simply unheard of in today's business landscape. When they defied expectations and located the components (a feat I'm certain no competitor could have accomplished), they expedited shipping at zero additional cost—solely because they were genuinely concerned about my family's wellbeing. This profound display of humanity in business is exceedingly rare. Their technicians, Carlos and Kingsley, demonstrated unparalleled expertise from beginning to end. Their genuine concern, comprehensive understanding of our complex system, and meticulous attention to detail were extraordinary, particularly considering they were managing countless emergency calls during this weather crisis. The very instant the parts arrived, Eric called to tell me that Carlos was on his way and within an hour he was at our doorstep. He took care of the repairs with the utmost care, as if he were protecting his own loved ones from the dangerous cold. What elevates Air Solutions beyond exceptional isn't just their technical mastery, but their authentic compassion. In an era where customer service has devolved into automated responses and outsourced call centers, Eric and his colleagues at Air Solutions truly treated us like caring neighbors, not just another service ticket. For anyone in Fairfield County requiring HVAC expertise, your search ends here. Air Solutions represents the gold standard that all service companies should aspire to but rarely achieve.
• BM

  brendan mcclintock

  Nov 1, 2025
  5.0
  Air Solutions is amazing. Great customer service, Lewis was very professional and went above and beyond to make sure we understood the process and that we were happy with the work.
• BC

  Bob Como

  Oct 20, 2025
  5.0
  We just moved into a new home and discovered we have a heat problem. Not being familiar with the area, we called Air Solutions and they accommodated us with a quick service call. They sent the best service professional ever!! Nestor surveyed the situation and was able to fix the issue in record time! Not only did he do it quickly, he was the most pleasant person! If you have a HVAC issue, Air Solutions is your company and Nestor is your service professional!!
• KK

  KC

  Oct 17, 2025
  5.0
  Rich is very helpful and awesome.
• DD

  David Dall

  Oct 1, 2025
  5.0
  I own a property management/home maintenance company and we rely on Air Solutions to handle all of our client's HVAC and generator service needs. Their regular service and after hours emergency service is always handled perfectly from start to finish. David Dall, Total Home Management

Frequently Asked Questions About Air Solutions, Inc.