Business Details
About
Pump SupplierLeak Detection ServiceWater Purification EquipmentWater PurifiersWater Softening Equipment SupplierWell Drilling Contractor
Aqua Pump Co., Inc. of Stafford Springs, Connecticut was established in 1973, and for more than 45 years has provided outstanding service to its commercial and community water supply customers. From water pumps and water treatment services to water filtration services, we offer everything from leak detection to well water testing to ensure your water supply remains safe. Ask about our FREE in-home water testing! To ensure your water systems integrity, ask us about our Certified Operator Program.
A family-owned business since the 1940's, Aqua Pump is now entering their 4th generation, and their commitment to their customers remains as strong as ever. Providing excellent customer service begins with education. Aqua Pump is always looking to improve and learn as the industry evolves. Throughout the year Aqua Pumps attends several trade shows, vendor demonstrations, and training seminars, all in an effort to stay informed and keep their customers happy.
Aqua Pump aligns themselves with only the most reliable, established, and cost-effective companies, suppliers, and vendors in the industry. Whenever possible they purchase domestic parts, equipment, and media.
Details
- Cash onlyNot available
Location
Hours
Reviews
4.3
156 reviews
5 stars
124
4 stars
6
3 stars1
2 stars
4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and responsive customer service, highlighting prompt communication and helpful technicians.
Professionalism
Technicians were frequently described as knowledgeable, professional, and thorough in their work, often explaining issues clearly to customers.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, citing instances of perceived overcharging and unexpected costs after service.
Emergency Response
Customers appreciated the quick response times for emergency situations, often receiving same-day service for urgent issues.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding service quality and management, indicating a mix of experiences among customers.
- BSBill Scaggs2 days ago5.0Had a leak by the water tank, called for service, they had someone come over, fixed the leak!!!
- CCCynthia Chmura5 days ago5.0Jeff is always so pleasant and kind. Throughly explained what he did and how everything looks. Truly trust him in servicing our water system
- DMDarlene McKeonDec 27, 20254.0Had Aqua pump out to my house.... The 2 guys that came were wonderful..... Explained everything to me..... Although I have a Pointed WELL and they don't work on that kind but referred me to a place that would. All in all my experience with Aqua Pump was a good one and I would definitely recommend them in the future. Only reason I'm giving a 4 star instead of a5 star is because they couldn't fix my problem.
- MSMichele SpauldingDec 24, 20255.0Michelle was super helpful in getting a technician out to the house very fast. Ben came within the hour and had our leak fixed in 30 minutes! Highly recommend Aqua Pump Co for your well needs!
- KVKim VelkyDec 21, 20255.0Wonderful service- first of all this is a business that answers your call or calls you back promptly which is a very hard thing to find these days. My technician David was a very very nice man he listened and he answered all of my questions. He arrived promptly as he stated he would. Also hard to find these days. We needed a new pump and it was a very cold day. David worked diligently on installing our new pump he also informed us of an upcoming issue with the pipe coming into the house he said he will come back to do that job next week. David was knowledgeable hard-working and has a wonderful personality. Thank you aqua pump and thank you David.
Frequently Asked Questions About Aqua Pump Co Inc
What services does Aqua Pump Co Inc provide?
Aqua Pump Co Inc provides well repairs, well maintenance, water testing, water filtration, water conditioning, well location, leak detection, and well sanitizing services.
Where is Aqua Pump Co Inc located?
Aqua Pump Co Inc is located at 169 West Stafford Road, Stafford Springs, CT 06076, USA.
What are the regular business hours of Aqua Pump Co Inc?
Aqua Pump Co Inc is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Aqua Pump Co Inc offer emergency services?
Yes, Aqua Pump Co Inc offers 24/7 emergency service every day.
How can I contact Aqua Pump Co Inc?
You can contact Aqua Pump Co Inc by phone at +1 860-481-6050 or toll-free at +1 800-642-0420.
What types of products can I purchase from Aqua Pump Co Inc?
Aqua Pump Co Inc offers well pumps, water tanks, variable frequency drives, water softeners, pH neutralizers, iron filters, sanitizers, K-Life, IMS odor control, and arsenic treatment products.
What counties does Aqua Pump Co Inc serve?
Aqua Pump Co Inc serves Windham, New London, New Haven, Tolland, Hartford counties in Connecticut, and Middlesex County in New Jersey.
Are there any local places near Aqua Pump Co Inc that customers might visit?
Yes, customers might visit Stafford Area Farmers & Crafters Market for fresh produce, West Stafford Elementary School nearby, or Mallard's Nest, an antique and furniture store near Aqua Pump Co Inc.
How can I find Aqua Pump Co Inc if I am visiting the local area?
Customers can use nearby landmarks like the Stafford Area Farmers & Crafters Market or the West Stafford Fire Department as points of reference to locate Aqua Pump Co Inc at 169 West Stafford Road, Stafford Springs.
Can I combine a visit to Aqua Pump Co Inc with shopping or services in the area?
Yes, after visiting Aqua Pump Co Inc, customers can explore nearby businesses such as Alpine Tree Co. LLC for landscaping needs, NAPA Auto Parts for vehicle supplies, or visit the Stafford Town community center for local events.