Mitchell Fuel Company, Inc

Reviews

• SS

  Shelby

  Jun 6, 2022
  1.0
  I couldn't be any more disappointed with this company. This could be a case study taught in school of how not to run a business. My mother decided to go with a Daikin heat pump system to heat/cool a @~1500sq ft ranch and installation began summer of 2020. Right off the bat there were issues such as incorrect mounting straps, bad circuit board and one of the five possible "zones" not working all resulting in delays. At this time my father was literally on his death bed, inside the house, so it was imperative disruption was kept to a minimum and my elder mother was kept comfortable. Installation was finally completed in August and mom enjoyed the air conditioning immediately. Well, come winter of 2020 we encounter yet another issue: while in heat mode the temperature will fluctuate wildly 4-10° above the set temperature. I was in touch with Mitchell and continued to be brushed off and told that Daikin reps can’t come out due to Covid. In the meantime I’m collecting data in the house and trying different settings without any help. I asked Mitchell repeatedly to come out themselves and at least take readings and see if it’s just a setting adjustment. 2021 came & went without one visit from Mitchell. Eventually they just stopped responding to emails, even with other involved parties CC’ed, which just speaks to lack of professionalism. Two winters came and went with uncomfortable, wildly fluctuating temperatures. While visiting mum during Christmas 2020, I actually had to sleep with the window open because the house got close to 80. We got the feeling that they had our money, so now we're at the bottom of the list for service. I finally asked for their Daikin rep contact info. In the end, I had to reach out to Daikin directly for help and the rep knew immediately what the problem most likely was after just speaking for a few minutes. The rep couldn’t have been more pleasant and sympathetic to our situation. While not their standard operating procedure, the rep agreed to work with us directly to make changes on the wall remote. The problem was very easy to resolve and the rep talked us through what to change and even provided documentation as to what all the codes meant. I’m fairly confident that Mitchell would have been able to find the problem OVER A YEAR earlier had they bothered to come out. With all this said, I’m one of the easiest people to work with; I wasn’t hounding Mitchell constantly, never yelled at them, I gave them the benefit of the doubt on multiple occasions to make things right. Just think how much energy, money and time was wasted due to their incompetence. Oh well, glad that chapter is closed. The final irony was receiving a letter stating that Mitchell is changing ownership but don’t worry they’ll still be there for you. Yeah right.
• BP

  Birdie St. Pierre

  Aug 8, 2021
  1.0
  Far and away the worst experience I've had with a service company like this. We're new homeowners, and our heaters were blowing hot air during the summer. We figured we'd reach out to them, since the former owners used them for years. Everything seemed fine at first- they came and replaced a couple of parts. However, a few minutes after they left, we realized that our hot water suddenly didn't work. It had worked completely fine that morning. We called them again, and they sent another person out who fixed that new issue. We asked about how much it was going to come to, and the guy said he "wouldn't expect anything too significant". A few days later, got a bill for over $900 in the mail- and our heater, in the meantime, had started blowing hot air again. I called a couple times to talk about it, and the technicians I talked to were all perfectly nice and reasonable people. Unfortunately, the woman who works there- I see her mentioned in a few other reviews here- will interrupt and shout over you on the phone, purposely escalate things until you can't get a word in, and then hang up on you as if you're the one being unreasonable. Turns out, the real issue is a PINCHED WIRE on one of the thermostats, which they told us we need an electrician for. They took $180 off of the bill as a "courtesy". Still paying over $700 for absolutely nothing, got screamed at and hung up on for questioning them at all. Don't get taken advantage of, go somewhere else from the start.
• RC

  Russell Costa

  Feb 2, 2021
  1.0
  Shout out to Mitchell Oil for being the worst company to ever do business with. They want me to pay almost $400 for not fixing a thing- literally they didn’t do work- but they claimed they did- invoice says nothing was wrong- I’m paying for their overtime when I didn’t even know that was a thing. The invoice says one thing they are saying another. They said they’d order a part- took weeks with no calls to us. Didn’t even need the part- they wanted to charge us $700 to “fix” it but couldn’t say that would actually fix it. Ordered a $20 part on amazon and fixed it ourselves. Then they threatened to take me to small claims court.
• EF

  edward fesko

  Dec 21, 2019
  5.0
  Prompt professional service !!!

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