Mitchell Fuel Company, Inc

Reviews

• KL

  Kaleo Luna

  Feb 13, 2026
  5.0
  The guy who came and brought oil on a same day order was a God send. We had a very rough experience with a competitor earlier this morning and they made the delivery quick and easy. $.40 cheaper/gallon than we were charged by the other company as well. Most importantly, the delivery driver was very kind and polite so they’ve got our business.
• SS

  Shelby

  Jun 6, 2022
  1.0
  I couldn't be any more disappointed with this company. This could be a case study taught in school of how not to run a business. My mother decided to go with a Daikin heat pump system to heat/cool a @~1500sq ft ranch and installation began summer of 2020. Right off the bat there were issues such as incorrect mounting straps, bad circuit board and one of the five possible "zones" not working all resulting in delays. At this time my father was literally on his death bed, inside the house, so it was imperative disruption was kept to a minimum and my elder mother was kept comfortable. Installation was finally completed in August and mom enjoyed the air conditioning immediately. Well, come winter of 2020 we encounter yet another issue: while in heat mode the temperature will fluctuate wildly 4-10° above the set temperature. I was in touch with Mitchell and continued to be brushed off and told that Daikin reps can’t come out due to Covid. In the meantime I’m collecting data in the house and trying different settings without any help. I asked Mitchell repeatedly to come out themselves and at least take readings and see if it’s just a setting adjustment. 2021 came & went without one visit from Mitchell. Eventually they just stopped responding to emails, even with other involved parties CC’ed, which just speaks to lack of professionalism. Two winters came and went with uncomfortable, wildly fluctuating temperatures. While visiting mum during Christmas 2020, I actually had to sleep with the window open because the house got close to 80. We got the feeling that they had our money, so now we're at the bottom of the list for service. I finally asked for their Daikin rep contact info. In the end, I had to reach out to Daikin directly for help and the rep knew immediately what the problem most likely was after just speaking for a few minutes. The rep couldn’t have been more pleasant and sympathetic to our situation. While not their standard operating procedure, the rep agreed to work with us directly to make changes on the wall remote. The problem was very easy to resolve and the rep talked us through what to change and even provided documentation as to what all the codes meant. I’m fairly confident that Mitchell would have been able to find the problem OVER A YEAR earlier had they bothered to come out. With all this said, I’m one of the easiest people to work with; I wasn’t hounding Mitchell constantly, never yelled at them, I gave them the benefit of the doubt on multiple occasions to make things right. Just think how much energy, money and time was wasted due to their incompetence. Oh well, glad that chapter is closed. The final irony was receiving a letter stating that Mitchell is changing ownership but don’t worry they’ll still be there for you. Yeah right.
• AG

  Amarnadh Gadde

  Nov 9, 2021
  1.0
  I am new to oil heating, my heating and hot water stopped working last night. I initally thought oil was out, although tank is half full because when I reset my boiler it works for few minutes and goes off. I called Mitchell, they came in and filled half tank oil and said its not oil issue since it already has 1/2 tank. By then my indirect water heater tank started dripping from air valve a bit. The oil delivery person sends pictures back to their office and the office calls me after a while. One of the Mitchells tells me water heater tank is broken and it is impacting your boiler and home heating.. asks me 3500+tax to put in new tank. I asked for a technician visit to confirm it in person but he says no we are sure its tank and needs new one. I called diff company Andrews, they send an emergency guy in an hour for few bucks of cost, he checks out my boiler, does some investigation, said its a pump issue, replaces it for $150 and my heat and hot water is back up fine. My water heater was dripping off because of water being cold and valve contracting and not because of any issue. It stops once my boiler is running and heating is on. Mitchell doesnt care enough to send a person even when I am ready to pay for visit and simply want to make me buy a fancy new equipment being a new guy for almost $4k. Not the right way to gain trust of a new customer. We can understand if they are busy and can come later, but making me spend money to replace a working tank for $4k. Thats 2 months salary for people.
• RC

  Russell Costa

  Feb 2, 2021
  1.0
  Shout out to Mitchell Oil for being the worst company to ever do business with. They want me to pay almost $400 for not fixing a thing- literally they didn’t do work- but they claimed they did- invoice says nothing was wrong- I’m paying for their overtime when I didn’t even know that was a thing. The invoice says one thing they are saying another. They said they’d order a part- took weeks with no calls to us. Didn’t even need the part- they wanted to charge us $700 to “fix” it but couldn’t say that would actually fix it. Ordered a $20 part on amazon and fixed it ourselves. Then they threatened to take me to small claims court.

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