Mitchell Fuel Company, Inc

Reviews

• JP

  Jon Platt

  Jul 11, 2025
  5.0
  There was 12 feet of snow and the wind was a blowing, not a creature was stirring but then there were the Mitchell Fuel Clydesdales pulling their tanker to bring us oil... it was a Norman Rockwell meets Budweiser moment, you can not make this stuff up!... But I did... Great people. They have been around a long time for a reason... they stand behind their word. They are Old School Cool.... Call them
• SJ

  Shaun Jenks

  Dec 8, 2024
  5.0
  A great local fuel company that responds quickly with quality service!
• MP

  Mark Paley

  Aug 1, 2024
  5.0
  Excellent service
• KH

  kigas house

  Nov 29, 2022
  1.0
  Needed a servicing on my furnace, the customer service rep did everything in their power to push my business away. Worst customer service experience I've ever had.
• SS

  Shelby

  Jun 6, 2022
  1.0
  I couldn't be any more disappointed with this company. This could be a case study taught in school of how not to run a business. My mother decided to go with a Daikin heat pump system to heat/cool a @~1500sq ft ranch and installation began summer of 2020. Right off the bat there were issues such as incorrect mounting straps, bad circuit board and one of the five possible "zones" not working all resulting in delays. At this time my father was literally on his death bed, inside the house, so it was imperative disruption was kept to a minimum and my elder mother was kept comfortable. Installation was finally completed in August and mom enjoyed the air conditioning immediately. Well, come winter of 2020 we encounter yet another issue: while in heat mode the temperature will fluctuate wildly 4-10° above the set temperature. I was in touch with Mitchell and continued to be brushed off and told that Daikin reps can’t come out due to Covid. In the meantime I’m collecting data in the house and trying different settings without any help. I asked Mitchell repeatedly to come out themselves and at least take readings and see if it’s just a setting adjustment. 2021 came & went without one visit from Mitchell. Eventually they just stopped responding to emails, even with other involved parties CC’ed, which just speaks to lack of professionalism. Two winters came and went with uncomfortable, wildly fluctuating temperatures. While visiting mum during Christmas 2020, I actually had to sleep with the window open because the house got close to 80. We got the feeling that they had our money, so now we're at the bottom of the list for service. I finally asked for their Daikin rep contact info. In the end, I had to reach out to Daikin directly for help and the rep knew immediately what the problem most likely was after just speaking for a few minutes. The rep couldn’t have been more pleasant and sympathetic to our situation. While not their standard operating procedure, the rep agreed to work with us directly to make changes on the wall remote. The problem was very easy to resolve and the rep talked us through what to change and even provided documentation as to what all the codes meant. I’m fairly confident that Mitchell would have been able to find the problem OVER A YEAR earlier had they bothered to come out. With all this said, I’m one of the easiest people to work with; I wasn’t hounding Mitchell constantly, never yelled at them, I gave them the benefit of the doubt on multiple occasions to make things right. Just think how much energy, money and time was wasted due to their incompetence. Oh well, glad that chapter is closed. The final irony was receiving a letter stating that Mitchell is changing ownership but don’t worry they’ll still be there for you. Yeah right.

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