Established in 1980, Buttermore's has been serving Ledyard, Gales Ferry, and all of New London County, CT for over 35 years. We offer complete septic service as well as trenchless water line replacement, water line and underground utility excavation as well as general excavation
We provide after hours and emergency service on a limited availability basis. Please note that additional fees may be applicable for these services outside of regular business hours.
My septic tank is full - how often do I need to have it pumped?
A properly functioning septic tank should typically be nearly full, with the level about 8-10 inches below the top. For residential septic tanks with normal usage, we recommend pumping every 2-5 years. However, more frequent pumping may be necessary for tanks smaller than 1000 gallons, homes with above-average usage, those with garbage disposals, or systems experiencing issues.
How much does it cost to have my septic tank pumped out?
For accurate pricing, we encourage you to contact us for a complimentary estimate. During the pumping service, we conduct a comprehensive '10 point septic tank assessment' which we document on your receipt. This assessment includes details about the tank's condition, level, solid content, leaching field flow back, tank location, and recommended future pumping intervals. We can also locate and excavate the tank if needed, for an additional charge. If the tank's location and depth are unknown, we may need to use equipment for digging. Please note that state regulations require the installation of risers and caps if the tank is deeper than 12 inches from the surface.
What are "baffles" and why are they so important?
Baffles are crucial components within the septic tank that serve two primary functions: they keep the inlet pipe clear and prevent solids from exiting the tank and potentially clogging the leaching field. Different tank designs incorporate various types of baffles. In older tanks, baffles made of concrete, metal, or plastic may erode or detach over time. It's essential to repair damaged baffles promptly, as this relatively minor fix can potentially save your entire leaching system.
Do you accept credit cards?
We offer convenient payment options and accept major credit cards including mastercard, visa, discover, and american express for our services.
What are some signs of septic system failure?
Several indicators may suggest a failing septic system. These include gurgling sounds in pipes, frequent clogs or the need for repeated plunging, slow drains, an overfull septic tank, wet spots or unusually lush green patches on your lawn, and noticeable odors. If you observe any of these signs, it's advisable to have your system inspected promptly.
How does a septic system work?
A septic system, also known as an onsite wastewater recycling system, consists of two main components: a septic tank and a leaching system, connected by pipes. The septic tank initiates the waste breakdown process, where bacteria decompose organic matter, causing some solids to sink and others to float. The grey water in the middle then flows through the outlet baffle to the leaching system. In the leaching system, this grey water percolates into the ground, undergoing natural purification. Various types of leaching systems exist, including pipe and stone, galleys, infiltrators, and dry wells, among others.
Do you give free estimates?
We're pleased to offer complimentary on-site assessments where we can evaluate your situation and provide a verbal estimate based on our experience. To generate an accurate quote, we require additional information such as the current system's location, positions of wells and waterlines, property boundaries, and the number of bedrooms. We then arrange for test holes with your local health department to obtain soil information, including soil profile and percolation rate. This typically incurs a fee of $400 for equipment and operator, plus the health department fee (usually around $150). Once we have this data, we can plan the repair and, after consulting with the health department, provide you with a verbal estimate. If you find this acceptable, we'll draft a plan, submit it for health department approval, and upon approval, present you with a written quote for the work. Rest assured, we always strive to design the most cost-effective system that meets both your needs and health department requirements.
I have a dry well that is failing, why can't you just put in a new one?
As licensed septic installers in connecticut, we adhere to the standards set by the ct department of health. While dry wells were commonly used and effective prior to the mid-1970s, current repair regulations require us to install systems that are as close to 'code-compliant' as reasonably possible and acceptable to the local health department. Although dry wells are still permissible, their use is now highly restricted. In most cases of failing dry wells, we are required to pump and fill the existing well, then install an alternative type of leaching system that meets current standards.
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