One Hour Heating & Air Conditioning® of Denver

Reviews

• TS

  TroyJen Stauffer

  4 days ago
  5.0
  Joseph arrived on time and was very courteous and professional! A complete hvac completed and a small pvc fix. Provided a few recommendations. No mess and cleaned up well. Great job!!
• DR

  Debbie Ratliff

  Apr 11, 2026
  5.0
  Tech - Humberto Garza We had the pleasure of working with Humberto Garza as we started the process of replacing our air conditioning system, and wow, what an experience (in a good way… even with a little Murphy’s Law thrown in 😄). First off, he showed up right on time; these guys are on a roll with punctuality! Humberto was incredibly easy to talk to and took the time to walk us through all the different system options in a way that actually made sense (no confusing jargon or pressure). What really stood out was that he did not try to upsell us. Instead, he focused on making sure we were comfortable with the decision and the price. He explained two units that would work well for our home, one more expensive and one more cost-effective. The price difference was about $3,000, but he was honest in explaining that the cheaper unit would perform just as well for us, and it would take around 10 years to really make up the difference in efficiency. That kind of honesty is rare and very appreciated. And honestly, coming from a 17-year-old unit, anything new is going to feel like a luxury upgrade! Now… here’s where things got interesting. Humberto arrived around 8:50 AM, and what should have been a smooth financing process turned into a full-on adventure thanks to a sudden credit freeze that popped up that very morning (because of course it did—Murphy’s Law in action!). But Humberto stayed calm, patient, and reassuring the entire time, which helped keep us calm. Five hours later (yes, five!), we finally got everything sorted out. Not once did he rush us or make us feel stressed about the situation. He truly went above and beyond, not just explaining the system but also helping us navigate financing and ensuring we landed on the best option for our needs. Humberto, you are a rock star. Somehow, despite all the hiccups, it feels like the stars still lined up for us; we got great service, a great system, and a great deal. Tech - Cameron Heguy-Coca We had an appointment on 4/7/2026 with technician Cameron Heguy-Coca, and I have to say, this was one of those “finally, great service!” moments. First off, he showed up right on time (which already puts him ahead of the game these days 😊). Even better, he remembered coming to our home a couple of years ago (around 2024). That personal touch really stood out. It's not every day someone remembers your house! He was here for routine maintenance on our air conditioner, but we’ve been dealing with an ongoing issue with a rusted-out drain pan and coils for a few years now. We had pretty much accepted that it was time to replace the unit. Here’s where Cameron really impressed us: after finishing up, he didn’t just pack up and leave us to figure things out. He immediately got on the phone and set us up with someone to come out, go over options, and provide pricing. No runaround, no “you’ll hear from someone eventually”, just action right away. That, to me, is customer service at its best. Cameron, you rock. Thanks again for making a not-so-fun situation a whole lot easier!
• AA

  Ashley

  Apr 9, 2026
  5.0
  Very clear explaining the process. We had to be rescheduled but very accommodating to our schedule and the crew was super friendly especially with our animals and being mindful of them. We're super happy with the job done and will be using them again when it's time!
• RS

  Rebekah De Sota

  Apr 9, 2026
  5.0
  We really trust One Hour because we know they will check everything and provide excellent service. Although we needed some expensive repairs, Cameron did a great job explaining the issue and he also showed us pictures. It helps to know what is wrong and it really seals the deal when you realize it’s a safety issue!! Definately appreciate Cameron for being so thorough, explaining things so well and for his professionalism. Most importantly Cameron has a great personality and he showed his concern for our situation. It wasn’t just about a sale for him and that matters a lot to me too.
• DB

  Daniel Bruetting

  Apr 6, 2026
  5.0
  Joshua performed a maintenance inspection of my AC and furnace. He provided a detailed report and maintenance options for me to consider. He was very responsive to my questions and did not pressure me to schedule a service immediately. I would recommend the service agreement for anyone who wants to monitor how their HVAC is performing.

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