Question 1

What should I do to prepare for my service?

Accepted Answer

To prepare for your service appointment with Ley Septic, please ensure clear access to your septic tank. Remove any obstacles or landscaping that may impede our technicians' ability to reach the tank. If you're unsure of your tank's location, we can assist you in locating it prior to the service date. Additionally, it's helpful to have any relevant paperwork or previous service records available for our technicians to review.

Question 2

Do you offer any guarantees or warranties for your work?

Accepted Answer

At Ley Septic, we stand behind the quality of our work. We offer a comprehensive warranty on our septic tank cleaning services. This warranty covers any issues directly related to our service for a specified period after completion. For detailed information about our warranty terms and conditions, please contact our customer service team. We're committed to ensuring your satisfaction and the proper functioning of your septic system.

Question 3

What services does Ley Septic offer?

Accepted Answer

Ley Septic specializes in septic tank cleaning services for residential and commercial properties in Conifer, CO and surrounding areas. Our services include thorough tank pumping, inspection of septic systems, and identification of potential issues. We also offer maintenance advice to help extend the life of your septic system. For a complete list of our services or to discuss your specific septic needs, please contact our office.

Question 4

How do I know if my tank needs to be pumped?

Accepted Answer

That's a great question! For a family of four, it's usually every three to five years. Pump-outs can be more frequent if you have multiple bathrooms or a suite. Other than the time between each pump-out, there are other indicators you should look for.

•	Experiencing sewage backups in your home
•	Noticing foul odors coming from your tanks and septic fields
•	Seeing water seeping into your septic tank

Another way to determine if your tank is full of scum or sludge is to take off the lid. The scum layer should be at the top of your tank. It should not exceed 8-10 inches in depth. The sludge layer is at the bottom of your tank. It should not be more than 12 inches in depth. You can check these levels with a pipe length of at least ten feet or any other measuring tool. If you need septic pumping services, give us a call!

Question 5

Will you be able to reach my septic tank?

Accepted Answer

All of our trucks come with 200 feet of vacuum hose. We can pump out your septic tanks if we can get our truck within 200 feet of them. If the distance is more than 200 feet, we can send our driver with extensions. As it is easy for a heavy septic truck to get stuck in the grass, we try to stay off of your grass. Please let the driver know if you have a preferred route that you would like us to take on your property.

Question 6

Do you offer septic tank inspections?

Accepted Answer

Yes. We do. We can perform a complete septic inspection if you have any questions or are experiencing problems with your system. We can inspect the tank and drain fields, as well as the pump and distribution boxes.

Question 7

Do you pump out RV septic tanks?

Accepted Answer

Although we can sometimes pump out your RV in certain circumstances, we try to avoid doing so. We might be able to help you if your RV is located on a route that we already service or in an RV park we already serve. You can call our office if your RV needs to be pumped.

Question 8

Are baby wipes ok to flush down the toilet?

Accepted Answer

Absolutely not! We are often called out to clean out septic tanks that are overflowing into customers' homes on a nearly weekly basis. Baby wipes can often cause problems. While a few wipes won't cause any problems, a large number of wipes can clog up your system and cause backups as well as potential damage. This is a bad idea.

Question 9

How large of a tank can you pump?

Accepted Answer

We have a 2500-gallon vacuum truck and a 3800-gallon vacuum truck available. We can pump grease traps, lift stations, and septic tanks of various sizes without making multiple trips. We can send two trucks if your tank is larger than our truck's capacity. We can pump your tank no matter how large it is.

Question 10

How often should my septic tank get pumped?

Accepted Answer

This is a great question we get asked often. It's a good idea to have your tank pumped every three to five years. Your septic tank may need to be pumped more often if you live in a larger house with multiple bathrooms and a large family. Commercial properties should be pumped yearly or have their septic system inspected at least once a year.

Pumping any septic tank that is part of a real estate deal is a smart idea. Before you buy a home or property with a septic system, make sure it is inspected and pumped.

Question 11

What types of septic systems do you have?

Accepted Answer

In our Central Colorado service area, there are many types of septic systems. Before we can pump or service your system, it is helpful to know which type you have. Here are some common ones:

•	Conventional septic systems
•	Chamber systems
•	Drip distribution systems
•	Aerobic treatment units
•	Mound systems

We can tell you what kind of system you have if you don't know, once we arrive at your property.

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