First Point Construction

Reviews

• JS

  Jayden Sias

  Feb 18, 2026
  5.0
  Great customer service!
• BA

  Bridget Aman

  Aug 27, 2024
  1.0
  At first they were responsive and then everything fell apart. I chose them because I met Brett at Home Depot and talked about Behr paint. Their estimate was high but we went with them. At first they set appointments that we didn’t agree to and they didn’t show. Then people showed up out of the blue to do different jobs like cutting back the trees. They bought Sherwin Williams paint (inferior paint due to consumer reports) and we asked them to switch to Behr. They got Behr samples but they used the overpriced Sherwin Williams to paint and didn’t tell us and then fought us about that decision. They sent a crew that didn’t speak english and it was a problem when they asked us to open the garage doors as we didn’t understand what they were asking for. The crew used a microwave to warm their lunch and they plugged it into the garage. They blew an GFI but didn’t tell us. After that I thought that the fridge broke and we lost hundreds of dollars of food while the crew watched me throw the food away. Then a week later found that the sprinkler system wasn’t working. It took an electrician to figure out the GFI (located in the basement) was tripped. Our expensive manicured lawn and plants were dying. At that point First Point asked me for a written complaint. My father has been in ICU thru this whole time and my mother was in a car accident and hospitalized too. There was no empathy. Also, the crew shut off the water to the pond but I caught it quickly. They also left food trash all over the lawn, tape all over the yard and on the roof and did not put back the heavy stuff they removed to paint. We cannot physically put back the heavy stuff. Management fought us all the way. They continued to make appointments without asking us if we were available (we were not). The worst company we have ever worked for which was worse considering our situation. They are horrible and have no empathy.
• SD

  Sammy DeLaura

  Jul 26, 2024
  2.0
  At first Brett & team were very engaged, responsive and organized. It was after committing that ALL of that changed. The day they were supposed to start we were notified last minute that the PM was actually on vacation and the job couldn’t start that week. We were told the same people would show up for the project every day. That also did not happen. We had different team members nearly every day. This caused confusion among their team. One day no work could be completed because they didn’t have the right materials. 🤷🏼‍♀️ What was a three day project turned into nearly a month long. On top of that, no pictures were ever provided of what was found and the original estimate increased because they accessed a room they originally told us they would seal off. Again Different team members nearly every day, most likely caused this miscommunication and resulted in us being charged more money. I’ve sent a voicemail to Brett nearly 4 days ago have not gotten a response or an acknowledgement. The job has been completed 99% of the way and they completed the removal of the mold which we are grateful for. However, in the end, we experienced a lack of communication from their team. We have multiple emails to show that we had to take initiative in reaching out first we will not be using them for the build back. They clearly did not respect our time that we had taken off I openly shared with Brett that the operations arm of their team needed work.
• DD

  derek

  Jan 10, 2023
  1.0
  One star for completing the work halfway. Would give no stars due to your crew stealing several thousands worth of family heirlooms. Not much help from ownership except denial - ‘no thefts in 20years”. Funny because some of the crew appears to have just graduated high school and new because he’s painting with his finger. Wouldn’t recommend FPC unless you keep a close eye on them. EDIT - now you lie about the claim! Necklace was never claimed, you made it up. How low of you to lie and make up false information on a review to the public. In fact, followed up with the police as I’ve video on the nanny cam of the guys in the room & one goes into the closet. In fact they claim FPC wasn’t helpful, nothing returned (as the police have the video and FPC was supposed to interview their personnel who were on the job - FPC response was they’re letting the police handle it). Nothing fishy about this claim, your company is untrustworthy and your response to the review illustrates that culture of avoiding responsibly or blaming a customer. Notice the trend in one star reviews, buyer beware!
• LR

  Lillian Rodriguez

  Jan 19, 2021
  5.0
  The service provided was not listed , we had our window wells repaired. Very impressed with the work done . Not only the work but how pleasant the woman working on our house was. She worked with our meeting schedules. She Took time to make our critters comfortable with her in the back yard. She paid extreme attention to detail. She was kind enough before starting her day to check in with us and our meetings scheduled for the day and worked around us !! Thank you for a very EASY experience!!

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