Many customers praised the friendly and knowledgeable staff, highlighting their willingness to explain issues and provide solutions.
Timeliness
Several reviews noted quick response times and punctuality of technicians, which contributed to positive experiences.
Quality of Work
Technicians were frequently described as professional and thorough, successfully resolving plumbing issues and providing valuable advice.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, describing certain services as overpriced compared to competitors.
Mixed Experiences
While many reviews were positive, a few customers reported negative experiences, particularly regarding follow-up service and initial diagnostics.
DV
David V
Nov 17, 2025
5.0
Kaleb was outstanding. He got my heat up and running quickly! I highly recommend them.
JF
J. Fry
Nov 4, 2025
4.0
Had a scheduling conflict where the system captured the wrong info. In any case, they called and made it right. Would recommend.
CM
Connor McEvilly
Oct 29, 2025
5.0
Sean with Priority was awesome. Not only did he come quickly and fix the issue of no heat in our home, he took the time to walk me through what the issues were and how to look for them. Great experience 10/10.
JH
Jacob Hughes
Sep 28, 2025
1.0
I try not to write too many bad reviews, but this company is absolutely awful. I originally called because of a sewer backup in my home. The plumber who showed up over an hour after I was told they would, said the toilet was the cause of the sewer backup. I paid over $900 for a toilet to be replaced which was outrageously priced. Turns out this wasn't the cause of the sewer backup and this caused a second sewer backup days later that flooded half of the main level of my home and poured sewage water all over the tile, carpet and into the basement. When I called all I could get was an AI robot who said that someone would call me because it was an emergency. No one ever called me back and I had to call again in the morning where I was told no one would come out until the next day. Nearly 36 hours after the house flooded. I don't know what kind of emergency can wait 36 hours, but not when your house is flooding. I have to hire someone else to do the work and now I have to pay for all the damage to my flooring as well. Whatever you do, save yourself the money and dont use this company.
SJ
Susie Johnson
Sep 24, 2025
5.0
When I called Priority Plumbing, I spoke with a lady by the name of Candice. She was wonderful, so kind, asked many quesions surrounding my issue to help direct what the next steps ought to be. Jahziel came out to our home and he was fabulous!
We had a sewer issue and because he thought outside of the box Jahziel was able to determine the problem. No other plumbing comany could figure it out. I was so thankful.
He came with a smile on his face, very polite and took the time to explain what had happened. His service was top knotch!
I really appreciated both Candice and Jahziel. Excellent customer service!
Thank you so much
Susie