Build A Bath

Reviews

• CM

  Curtis Miller

  Oct 23, 2025
  5.0
  Professional, always on time, took our budget, our concerns, our vision, and created a beautiful family centered and useful butcher block kitchen island that met all our needs. Thank you Build a Bath.
• JS

  Janet Silverson

  Jul 16, 2025
  5.0
  I NEVER write reviews but this company absolutely blew my mind with their talent and experience. From the beginning Build a Bath was exceptional in every way. From our design consult to the constant communication with the project manager and installer. There didnt go a day when we didn’t know exactly what the plan was. Everyday the installer informed us of what happened that day and what the plan was the following day. The craftsmanship was extraordinary and I couldn’t be more happier with how our master bathroom turned out. We will be having them do our kitchen and other bathrooms soon. Thank you to everyone at Build a Bath!!!
• KL

  kevin ladner

  Jul 6, 2025
  5.0
  Build a Bath did an excellent job remodeling our Master Bathroom! They finished last week and we could not be happier. The job took about 6 weeks and my wife and I were on Vacation for 3 weeks of the remodel. Josh who did the tiling and cabinets install was fantastic. He kept us well informed everyday with pictures. He did an outstanding job making sure every tile was perfectly placed. Kris did an excellent job hooking up the plumbing and Derick did a great job with demolition.
• KD

  Katherine Dederer

  Jun 24, 2025
  5.0
  Very happy with the quality of work done on a partial bath renovation.
• LL

  Lance

  Jun 7, 2025
  1.0
  An unmitigated disaster. As noted by another recent customer who had a very bad experience, the "Professional Designer", Fred, assured us from the outset the job would be done professionally because they had all of their work done "in house". He reiterated this more than once, indicating everyone who worked on the project was an employee. THIS WAS A TOTAL LIE!!!! Every person who worked on this bath to shower conversion was a subcontractor. How can I prove this, because each subcontractor gave us his business card!!!!! Communication with the company was incredibly consistent---i.e., ATROCIOUS. I repeatedly texted Fred throughout the course of a week with no response. When he finally texted back, he indicated he and his family were sick. Unless he was in a coma, or had had all of his fingers amputated, there is no excuse for not picking up your phone and texting you are sick and you will get back to us as soon as you have recovered. Final meeting with the Fred (before deconstruction and construction was to begin) was like dealing with a 5 y.o. Sullen, no eye contact, with an undercurrent of irritability, he complained that we didn't appreciate how hard he had worked trying to match the quartz. Totally unprofessional. Ryan, the first assigned project manager, also did not respond to multiple texts over the course of a week. As with Fred, he finally told us he was sick (must have also been in a coma, or had multiple digits amputated). Perhaps Build-A-Bath has the following employee policy: If you're sick, you don't need to let anyone know, especially your clients. Finally, a date was set to begin the project. Waited several hours on the assigned date, and no one showed up. The inability to match the quartz turned out to be the delay. Guess what?????.....Ryan forgot to tell us that no one was coming. We were told he was subsequently terminated. As the beginning of this project was already combusting, I called the office directly and asked to speak to the owner, Gerard. He never returned my call. Several weeks later, when I called again, I was informed by the receptionist, the owner had sold the company to one of the employees, Tyler. Met with Tyler to go over the project. I asked him if he was aware of the idiosyncrasies of the project. He stated he "knew everything about it". As it turns out, the only thing he had was the original checklist from Fred. He knew nothing of the multiple changes we had made since the first meeting with Fred (before work had begun). He told us the project would probably be completed in 2 weeks. (IT TOOK 6 MONTHS!!!!!!!!) Had to ask Tyler if we were ever going to have a starting date. He stated we would receive a starting date as soon as all the tile had arrived. Four days later, the last day of the expected tile arrival, Vlad and his crew showed up at our house to begin work, 10 minutes before I was planning to leave the house. NOBODY, INCLUDING TYLER , HAD EVER NOTIFIED US OF THE START DATE. I sent an email to Tyler detailing the ongoing fiascos and the chronic and deplorable communications. He never responded. Two days later when he showed up at the job site, there was no apology, and he barely spoke. Horrible customer service. 2nd Build A Bath policy: If you make a mistake, don't apologize. Demolition, construction, and tiling began. 7 days into this process, we were informed Build-A-Bath did not order enough tiles-----3 boxes short. We were subsequently told additional tiles have been ordered and “hopefully” they will be delivered by the end of the week; so, almost another week was lost trying to complete the project. It went on, and on, and on, and on like this. The ONLY good thing about this nightmare was each subcontractor did an excellent job.

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