A-1 Heating & Cooling, Inc.

Reviews

• AT

  Anthony Trujillo

  Apr 13, 2026
  5.0
  From the First call The Customer service was Amazing Bron got us going with Phil, Austin & Kyle..Even thete Electric guys Andy & Drew all great professional Hard workers with the knowledge and Professionalism you'd expect from a A-1 Company that came Highly recommended and fast Reliable Communication & Fast efficient Quily Installation Services..Our Family & Home is Happy and Comfortable with our New A/C unit that Has done nothing but impressed. Thank You A-1 & Team ...Special Thanks to Austin
• RF

  Rick Farr

  Apr 9, 2026
  5.0
  John came out and did some warranty work, and he was great!
• WS

  Walter Shedd

  Apr 8, 2026
  5.0
  Matt Audrey and jt did a 5 star 🌟 job
• JC

  Joanne Couey

  Mar 28, 2026
  5.0
  Matt, Bryan, and John were very polite. Did their job. Cleaned up behind themselves. Very professional people.
• TM

  Timothy Martinez

  Mar 26, 2026
  5.0
  I called A1 on 3/24 because our air conditioner wasn’t cooling the house. We have two Central AC units due to the size of our home, so it was important to get it fixed quickly. They were able to schedule me the same day, which I really appreciated. They also mentioned an $89 service call special for Fruita residents, which sounded like a great deal. Mike came out and initially provided excellent service. He was friendly, professional, and got right to work. He was able to get the AC unit in our master bedroom working again, replaced our very dirty filters, and explained that both units had frozen over likely due to restricted airflow. He also cleaned out the drip pans. Overall, he was helpful and seemed genuinely interested in getting things working properly. Before leaving, he mentioned a membership service costing $1,100 for biannual maintenance. I told him I wasn’t interested at the moment but would discuss it with my wife. He responded respectfully and said no problem. Most importantly, he clearly told me he would be back out on Thursday “no matter what” to finish getting the second Central AC unit running, clean the units, and check the boiler. He also said that if we didn’t choose the membership, he would just bill for his time—which I agreed was completely fair. However, things took a turn on 3/26. When I called to confirm the appointment, I was told I wasn’t even on the schedule. The first thing the office mentioned was that they saw I hadn’t signed the membership agreement. After waiting about two hours for a callback, I was told Mike would reach out to me. When Mike called, he told me he wasn’t coming because I didn’t sign up for the membership and because he “didn’t see anything wrong” during his visit. This was frustrating and confusing, especially since he had already committed to coming back regardless. To make matters worse, he claimed he was six hours away and couldn’t make it anyway—but I was never notified of any change beforehand. Instead, I was told to just turn the AC on and call back if there were problems. That’s concerning because if there had been an underlying issue (like a damaged line), running the system could have made things worse. I was fully prepared to pay for additional service time or repairs, so this wasn’t about avoiding cost—it was about keeping a commitment and ensuring the job was completed properly. The initial service was great, but the follow-through and communication were extremely disappointing. I just wish there had been honesty and transparency from the beginning. Thankfully, things were made right. Brian the service manager called me on 3/27 and sincerely apologized for the inconvenience. He acknowledged that somewhere along the line the ball got dropped and assured me it would be handled. They got Mike back out to my house the same day, free of charge, to make sure everything was working properly and that both central AC units were in top shape. I really appreciated that level of accountability. Brian taking the time to personally call and fix the situation is great customer service, and Mike coming back out, completing the job, and remaining professional throughout was excellent. Because of how they handled the situation in the end, I will be calling them again to come back out for duct cleaning in the next couple of months. Thank you for making it right.