AAA Service Plumbing, Heating & Electric

Reviews

• DM

  Donna Martinez

  3 days ago
  1.0
  Used AAA plumbing over the years with no problem. Called for estimate on replacing my water heater had 2 techs come out then they had to call a spec tech to come out to make further discoveries with issues on the water heater and surrounding piping and vents. Was told vents had to be replaced they were cracked and had a hole. The size had to be brought up to code what I had in place was a 3 inch vent it needed to be a 4 inch. There was no room for the 4 inch vent so I had to change my water heater to an electric or tankless heater and my electric panel also needed to be moved and upgraded to allow for more wattage … for a price of $22k 🙄…second option was a tankless heater for $10k not in my budget. Called my city bldg to get a variance .. engineer said I did not need to replace vents with 4 inch as long as water heater hood fits new heater. Techs never mentioned this 😞 tech was very aggressive to upgrade… had my cousins install new heater for $1,400 total 😊 Not trusting AAA Anymore😞
• VV

  Verda

  4 days ago
  5.0
  We had an outstanding experience from start to finish, and it all began with Jay, our service agent. He was incredibly kind throughout the entire process and went above and beyond when he noticed our boiler was leaking gas. His quick thinking and professionalism in advising us to shut the entire system down kept our home safe, and we’re truly grateful for his care and attention. The company acted fast and had a team out the very next day to install a new combi unit. Their responsiveness was impressive, but the real star of the installation was Rich, the technician. He was everything we could have hoped for—patient, knowledgeable, and genuinely committed to making sure we understood and felt comfortable with our new system. He even shared his cell number for any questions, and when we reached out, he responded quickly and guided us through without hesitation. Rich is an absolute gem for the company. His dedication and professionalism made us feel confident and well taken care of. Honestly, having him as our technician makes us feel even better about having membership with this company. Highly recommend!
• MG

  Mark Gaffney

  Jan 5, 2026
  2.0
  I had AAA come out when our water heater failed 2 days before Xmas... Charging over $6,000 for a standard water heater replacement- not an on-demand system- is VERY high, but we were in a time crunch due to the holidays and guests staying in the home. Also, AAA charging a $300 non-refundable permit fee is outrageous- the permit cost AAA $40 from the county and a technician was not here for the inspection. The water heater install also failed its county inspection, so now AAA will have to come back out to get their replacement up to code and I will have to schedule another inspection, forcing additional time off of work. Workmanship and installers were great- but AAA is way too expensive plus with non-refundable inflated fees. We learned our lesson.
• CR

  Catie Rafa

  Dec 27, 2025
  1.0
  If you want them to send out a bunch of kids to try to sell you on a new HVAC and ruin your current one, AAA is your way to get ripped off and pay for absolutely nothing. They failed on numerous occasions to properly service our HVAC and then when it clogs they want to charge you on top of it because it was never properly flushed. You legit have to stand over them or they will sit in your basement and open a couple doors and shut them. Then proceed to try to sell you a new HVAC. They train them to do this as well. Rachel in golden is a real piece of work. I have a ring video of trying to explain to her the problem and she just starts screaming then when you raise your voice to try to get her to stop talking she wont. She will go on and on and legit will not let you talk at all. She needs a new job and to stop gaslighting customers. I’m going to discuss with the BBB as well because they are running a scam. One guy came out and had me sign his thing and said he didn't know and it looked wonky….doubt he was even licensed. I asked the two people in the office for the corporate number and email so i can send them the ring video and they refused. All the good reviews are absolutely done by the employees.
• JJ

  Josh

  Dec 26, 2025
  1.0
  I’ve been a customer of AAA for the past two years, and to be fair, the quality of their work on prior large projects (a water heater replacement and an electrical upgrade) was good. Unfortunately, my most recent experience has ensured I will never use them again. On the morning of Christmas Eve, my furnace stopped working. I’m fairly handy and have prior HVAC experience, so I did some basic troubleshooting and determined the issue was likely the blower motor or capacitor. Given the holiday and the cold weather, I called AAA for emergency service. Two technicians arrived, one of whom was a supervisor. They immediately stated that the blower motor had to be replaced- before testing the capacitor. After I insisted, they tested it and said the capacitor was fine. I then agreed to replace the motor, at which point the supervisor quoted at least $1,500 for the repair. This is where the interaction crossed from misleading into outright dishonest. The supervisor claimed the motor was a special OEM-only part, implied it might be difficult to source due to the furnace’s age, and used that claim to immediately pivot into pressuring me to replace the entire furnace instead. None of this was true. The blower motor is a common, generic part. The motor and capacitor I later ordered cost under $100 total, and even if a control board were needed, the part cost is only a couple hundred dollars. An HVAC technician friend independently confirmed that a repair like this should be in the low hundreds, not thousands. To put this plainly: I was not given inaccurate information- I was given false information, and it was clearly used as leverage to upsell a full furnace replacement. This behavior came almost entirely from the supervisor, who was also extremely pushy once I declined. To use an analogy: it’s like bringing a car in for a bad alternator and being told the shop won’t replace it, but will happily sell you a new car instead- while misrepresenting the cost and availability of the alternator to force the issue. What made this worse was being guilt-tripped for calling on Christmas Eve when I refused the furnace replacement. I remained calm and polite, but the experience put a damper on the holiday and permanently destroyed my trust in the company. AAA may do good work, but based on this experience- particularly the supervisor’s conduct- I would strongly caution others, especially when it comes to emergency or smaller repair calls.

Frequently Asked Questions About AAA Service Plumbing, Heating & Electric