AAA Service Plumbing, Heating & Electric

Reviews

• NM

  Nancy Millarch

  2 days ago
  5.0
  It started as a leak under my sink. I joined the Happy Home Club. So, I had my furness, A/c and hot water inspection. Bad all around. I wish all of this would have been told to me before I bought my house last year, but live and learn. These techs from AAA were so professional and made it easy to get through. Not a cheap fix, but the payment plan softened the blow. I truly value everyone who made this a easier time. Unfortunately, being a homeowner is an expensive thing to be. When things breakdown, they have to be replaced. HVAC and hot water heaters are a mandatory fix. AAA is a Godsend. Highly recommend. Do join the Happy Home club. It makes life easier. Great work, GREAT COMPANY!!
• AS

  Anthony Spahr

  3 days ago
  4.0
  I’m writing this review to give a massive shout-out to Greg Thompson. After a frustrating week of "no-answers" regarding our water heater, Greg stepped in and demonstrated what true expertise looks like. The Greg Thompson Difference Less than a week ago, another AAA plumber inspected our water heater and failed to find—or even consider—the root cause of our issue. Even more concerning, this problem should have been caught during any one of our last four annual inspections. Greg diagnosed it almost immediately and had it fixed in no time. If you call AAA, specifically request Greg; he’s the technician this company should be using as their gold standard. Pros: Why I Stay with AAA * Integrity & Warranties: AAA truly stands behind the equipment they sell. They previously replaced a furnace for us that was over-sized for our home’s duct-work, honoring the warranty without dispute. * Customer Service: The telephone scheduling staff are consistently friendly, professional, and competent. * Modern Tech: I appreciate their use of digital tools to track service history, document current work, and streamline payments. * Innovation: Their recent partnership with SmartAC.com is a great addition for proactive monitoring. Cons: Areas for Improvement * Inconsistent Competence: There is a glaringly wide range of skill levels among their HVAC, plumbing, and electrical techs. It shouldn’t be "luck of the draw" whether you get an expert or someone who misses the basics. * Checklist Failures: Technicians frequently seem to skip the standardized checklist during annual inspections, leading to overlooked issues (like my water heater). * Multiple-Visit Syndrome: I’ve experienced a recurring history of needing multiple visits to correctly diagnose and resolve equipment problems. Bottom Line: AAA is a company with great tools and honorable policies, but their service quality is only as good as the technician they send. Greg Thompson is a 5-star pro; I just wish the annual inspections had that same level of rigor.
• TS

  Tiffany Schmidt

  6 days ago
  1.0
  I would not recommend using AAA Service Plumbing. The first guy that came out was friendly but inexperienced. However, after doing a quick snake/inspection, we were told the “master “ plumber was on his way as he was needed to do a full inspection of our problem. We were then told we needed to replace our sewer pipes and needed a new water heater Also told we had a “belly” our sewer pipe causing the issue. Our options were….total pipe replacement $28,000. Partial $19,000 and option to only replace small section $10,000. Decided to sleep on it and get a second opinion. Glad we did! Called a different company. They sent their Master plumber out(first time). After his inspection, found a clogged line, no belly issue with pipe and the total cost was a fraction of the price AAA quoted us. Not sure why the clogged line wasn’t fixed in the initial inspection with AAA.
• DP

  Doug Piroso

  Feb 7, 2026
  1.0
  Everything they did for me felt schemey. I had a main line root intrusion, estimate was only for 20-30ish ft of line in the yard to the street. I signed a contract, outlining the idea of not doing ANY landscape fixing. Understandable they are not a landscape company. (~$8500) They dug up the yard and then told me there was a back pitch from the street, meaning the street was higher than the pitch needed from the house, cost was going to increase $13-17k (with options of under foundation work or street work). I asked what their scope showed before begining the work in the yard, project coordinator told me he did not do a scope before starting work. I declined the additional work. Upon conclusion of their work (taking longer than a week to complete) I discovered items broken/destroyed. First of all, when I asked about the sprinkler line they cut, they said they would fix it (not in the contract, but much appreciated) then I find out they barried the broken line in the yard again and didn't tell me. And second, they broke the adapter to my irrigation system housing which was nowhere close to where they did work. I reached out to PC Anthony with pics and security footage of the technician I believed was responsible for the damage. NO RESPONSE. Anthony was quick to respond to "a quick question for you" text. And equally as quick to ignore the photos and question I had for him regarding damage to my property. Terrible customer service, even on the phone line when "leaving a message" for someone to call me. Project coordinator was named ANTHONY MARIANO.
• JL

  Jerry Lampe

  Feb 5, 2026
  5.0
  Amazing experience with AAA Service Plumbing. Great communication to confirm appointment, love that you can track when they are in route and estimated time of arrival. Nick was great, took a detailed look at what I needed, explained my options at different price points on first visit and made the return appointment right in front of me, very efficient. Nick was personable and very professional. I liked how another team member, Biviana, followed up to make sure I was happy with the services, asked if I had any questions and then finished with a humble, "Is there anything else they could do to improve their services", to which I replied Yes, keep Nick on the team! These guys really do it right, a few small consistent details of great customer care, adds up to a loyal customer that has already gave them a referral! Jerry

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