AAA Service Plumbing, Heating & Electric

Reviews

• LS

  Linda Sasse

  Nov 15, 2025
  1.0
  We have been long term customers, and even joined the 19.95 membership club years ago. Lately the service has been horrible to say the least. Several months ago, our kitchen sink clogged up, they came out for the free drain cleaning three days after we called about our drain being clogged, and the technician told us that next time, they would have to do something different because they've been out before and the cost would be over $1200.00. We called yesterday (11/14/25), early afternoon, regarding a shower faucet handle not turning anymore (Moen Cartridge replacement). We were told they would be here today, 11/15 - between 12-4pm. Nick the technician was 10 minutes shy of 6pm before he arrived. He came to the door with no tool bag, nothing (Clearly he had no intention of fixing the problem today). Told my husband he didn't have the part (Without even removing faucet handle etc) and it would be $617.00 to replace the cartridge (A $40.00 part from home depot) He also said they should not have to tear into the shower wall. He said they would put us on the schedule for tomorrow "Sometime" (11/16). I wish I knew what happened to this company as they used to be great and I used to recommend them all the time. I honestly would not recommend them at all now. We get calls constantly to "upgrade" our membership, which honestly I'm not sure why we pay the 19.95 a month now, we definitely seem to always be placed at the bottom of the list. They are more sales orientated than service orientated now, which is sad.
• JD

  Jennifer Dorosz

  Nov 15, 2025
  1.0
  I rarely write reviews, particularly bad ones, but i'm feel compelled to share our story as a caution to others. AAA is easy to schedule. They have same day one line booking! they communicate with text about arrival times. the technicians are prompt and courteous. it is so easy! ...but I wonder if they are unethically upselling new systems in order to generate business. A few months ago we called them to repair our gas hot water heater. The technician nice and professional. But he was alarmed. He said the water heater was badly damaged and could not be repaired. We would need a new $10,000 system. What is more, it was immanently dangerous, leaking a high level of CO and should not be used. Our family of 4 (two teenagers) went without hot showers for a week while the new system (including the very important extras like a water filter) was installed. They were quick and professional. Fast forward to last week, when our furnace was cycling on and off. We made an easy same day on line apt with AAA. The technician said the heat exchange system was badly damaged and could not be repaired. They recommended a $30,000 new system. Again they scared us saying the heat could not be used due to CO leaking and must be replaced immediately. This time I was suspicious. We purchased our own CO detector (nothing) and called a 2nd opinion. The highest YELP rated HVAC in our area (shout out to Weather Changers) came by. The heat exchanger was fine. Was it even tested? This requires a drill hole and there was no sign of that. There was no CO leak. The problem was a clogged water drain - a $125 fix. The heat works fine now. AAA is still calling us, now offering special deals for a new furnace. If AAA is offering you a new costly system instead of a repair, please get a 2nd opinion.
• IM

  Ian Mangan

  Nov 11, 2025
  5.0
  I can’t say enough good things about my experience with AAA Plumbing. The manager, JC, demonstrated exceptional communication and integrity from start to finish. He went above and beyond to make things right after a previous AAA team made errors with a plumbing issue in our basement and he truly honored his word, which is rare these days. The technicians, Dallas Ayfrom and Fermin Verduzco aka JR, were absolutely fantastic kind, polite, and incredibly skilled. They worked efficiently, explained everything clearly, and treated our home with care and respect. They’re the kind of professionals any plumbing company would be lucky to have. Because of JC’s leadership and the quality of his team, AAA Plumbing has earned my full trust and future business. As long as JC is running the plumbing department, they’ll be my first and only call for any plumbing needs.
• CB

  chris brasuell

  Nov 9, 2025
  1.0
  I schedule a winter tune up for my furnace. The Tec. Jeremiah, Spent about 10 minutes or so and told me I needed a new furnace. I already knew that it is almost 30 years old He wanted me to commit on the spot and I would never do that. nevertheless, after he left, I went into my crawl, and he did nothing did not clean did not put a filter he was right about one thing , I do need a new gas valve that has a very slight leak can only be detected with a meter. I had a different contractor to come by someone I trust and after cleaning and putting in a new filter it is running fine never did it short cycle so he lied about that. my blower motor is not overheating or my inducer motor either. .
• NN

  Nick Nielsen

  Nov 3, 2025
  2.0
  Initial impression was very good. They came same day and replaced my A/C. In the quote I was given there was a 30 day Apples to apples guarantee that if I found a lower competing offer they would reimburse the difference. I also signed up for the yearly service which includes plumbing and electrical inspections as well as furnace monitoring. My experience since then has been less than ideal. I got 2 competing offers, both of which essentially said I was fleeced by how much I paid for AAA. Lowest of the 2 offers was 4K cheaper for an arguably better model and 10 year parts and labor warranty. AAA only offers a 3 year warranty. I submitted both offers within the 30 day period, about a month ago now. I am now about 50ish days out and it has been crickets, despite me emailing and calling multiple times. All I have gotten is "we are working on it," or "it has been escalated and we are waiting to hear back." Granted the other offers include a different brand of AC unit, though same SEER and tonnage. Next, I was also told that my city inspections would be set up through AAA. I have had to call to remind AAA to set these up twice, and had to reach out to them again to have them fix the mistakes they made per the city inspection. Since then, I have still not been contacted for my final inspection after the repairs were made. I also have yet to have the sensor I paid for through the subscription placed, nor have I had my plumbing inspection and water heater maintenance done, despite calling and notifying AAA, and scheduling to have it done. In short, despite all the good reviews, my experience thus far has been mostly poor.

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