AAA Service Plumbing, Heating & Electric

Reviews

• SR

  Sheri Randolph

  2 days ago
  5.0
  Alejandro E came out for our yearly HVAC maintenance check and clean..Unfortunately he found a few issues that need attention. He explained everything in detail and took pictures of the issues and explained the repairs needed to be safe and functional. He also explained the repairs that could wait and those we should not put off. *Nick Kernan also came out earlier today for yearly maintenence on our hot water heater. He came right when we expected him. He was very professional. He worked quietly and quickly. He had a demeanor about him that had us trusting him. I would recommend Nick to anyone who needs help with plumbing/hot water heaters.
• JD

  Josh Doolittle

  Feb 23, 2026
  5.0
  AAA Heating and Plumbing is an amazing company! The best there is! They are honest, timely, considerate and go above and beyond! They are the best! I needed them to switch out a furnace filter for me because I live out of state now. There system is that they will do it for free as a part of any service. But, this is where AAA kicks ass! I did not have the filter on hand or now the size because the unit was just replaced in full. They came out for a $39 furnace service and the technician would then need to get the filter size and go get one from Home Depot and put it in. Again, not there normal service but they are just trying to find a way to help me in need. When the technician arrives the filter service ends up being a bit more expensive then I was lead to believe it would be when I scheduled it. Now, the tech is there, I desperately need this filter changed and certainly dont feel good about the quote... This when my technician, Mark Scofield, swooped in to save the day. Before I could even finish my sentence he said, "But don't worry we got you." He did the service, ran to get a filter and replace it and they charged me $39 for everything!!! Wait what you say? I know who does that anymore? Don't worry, we got you and free of charge! ABSOLUTE HEROES!
• ML

  Mena Lor

  Feb 23, 2026
  5.0
  On behalf of the Lor household, we want to take a moment to express our sincere gratitude to the individuals who have helped address the repairs needed in our home. A little about our story: our parents immigrated to the United States with very little support, knowledge, or resources. Despite the challenges, they always managed to make ends meet and, most importantly, put a roof over their family’s heads. It wasn’t fancy or luxurious, but it was enough. Now, as we transition into a new season where we are taking on the responsibility of caring for our parents and maintaining the home, we are especially grateful for the support we’ve received from AAA Services. Last fall, we had the opportunity to work with Zach Barbre and Jon Williams, who helped us address the electrical and HVAC needs in our home. They were thorough, professional, and attentive to safety, ensuring those areas were fully and properly taken care of. We would also like to give special recognition to Tyler Wuthrich, who has been kind and patient in helping us understand the severity of the plumbing work that needed to be done. His professionalism and compassion made a difficult process much easier to navigate. The entire team has worked incredibly hard, and we truly hope they are valued and recognized for both their skill and their character. We are deeply thankful for their help and support during this time and know we can always count on AAA Services to be quick, proactive, and dependable with any project. The Lors
• AM

  Aaron Mikita

  Feb 18, 2026
  1.0
  I have used AAA on many occasions. I will never call them again. My pilot light would not stay lit on my water heater. While out of town I was more than willing to spend up $700 on having a company/professional come out and replace what many experts suggest may just be a thermocouple issue, which is a $15-$40 part that works to regulate gas flow to the pilot light. Turns out that AAA is not in the business trouble shooting problems and earning $650 for 15 minutes of work. Their solution was to simply ensure gas was still flowing to the unit then provide a sales pitch on a “good, better, best” solution of $2500 (what I shopped to be a $160 part plus their labor), $4200 (economy full water heater replacement) or $7200 (same kind of water heater with pulling permits). The technician was bold enough to fully recommend that a full tank replacement was the best solution while even stating that my tank looks like it is great condition with no rust or deterioration. In the end I went with ordering a $30 part on my own and replaced the part by removing 3 bolts with one tool. AAA has lost all my trust, and I highly recommend you consider another company before calling them. Sincerely a customer willing to pay a premium for a professional, but not a $2470 premium. **After writing this review, I did get a call from Rachel with AAA. They were very professional with trying to rectify my concern. I will concede that my situation could be the exception, not the rule.
• AS

  Anthony Spahr

  Feb 11, 2026
  4.0
  I’m writing this review to give a massive shout-out to Greg Thompson. After a frustrating week of "no-answers" regarding our water heater, Greg stepped in and demonstrated what true expertise looks like. The Greg Thompson Difference Less than a week ago, another AAA plumber inspected our water heater and failed to find—or even consider—the root cause of our issue. Even more concerning, this problem should have been caught during any one of our last four annual inspections. Greg diagnosed it almost immediately and had it fixed in no time. If you call AAA, specifically request Greg; he’s the technician this company should be using as their gold standard. Pros: Why I Stay with AAA * Integrity & Warranties: AAA truly stands behind the equipment they sell. They previously replaced a furnace for us that was over-sized for our home’s duct-work, honoring the warranty without dispute. * Customer Service: The telephone scheduling staff are consistently friendly, professional, and competent. * Modern Tech: I appreciate their use of digital tools to track service history, document current work, and streamline payments. * Innovation: Their recent partnership with SmartAC.com is a great addition for proactive monitoring. Cons: Areas for Improvement * Inconsistent Competence: There is a glaringly wide range of skill levels among their HVAC, plumbing, and electrical techs. It shouldn’t be "luck of the draw" whether you get an expert or someone who misses the basics. * Checklist Failures: Technicians frequently seem to skip the standardized checklist during annual inspections, leading to overlooked issues (like my water heater). * Multiple-Visit Syndrome: I’ve experienced a recurring history of needing multiple visits to correctly diagnose and resolve equipment problems. Bottom Line: AAA is a company with great tools and honorable policies, but their service quality is only as good as the technician they send. Greg Thompson is a 5-star pro; I just wish the annual inspections had that same level of rigor.

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