Glenwood Kitchen & Bath

Reviews

• JA

  Jenny Ayers

  Aug 7, 2025
  1.0
  If I could give zero stars, I would. Please do your research before hiring Glenwood Kitchen & Bath. Our experience with Tom and Carrie Dion—under their former company, DZ Construction—was deeply disappointing and ultimately harmful. We had to involve attorneys due to their negligence, and just before going to trial, their insurance company settled out of court—an indication they knew they were in the wrong. Here are just a FEW of the major issues we encountered: 1.A toilet was improperly installed, causing black water to seep into the bathroom subfloor. This eventually led to black mold. 2.They installed cheap base cabinets that we never approved. The "sink base" under our farmhouse sink wasn’t even a proper sink base. 3.They installed the countertop without creating a proper template or following the plans provided by our interior designer, resulting in a poor fit. 4.They installed exterior windows without using any weatherproof flashing. Most concerning, they expected us to pay out of pocket to fix these mistakes. They ghosted us for long stretches of time, failed to supervise their subcontractors, and made no effort to check the quality of the work being done in our home. We paid every invoice on time and made multiple attempts to meet with Tom and Carrie Dion to resolve the situation. Because we were prepared to go to trial, we had two licensed general contractors evaluate the project. Both provided expert opinions listing numerous defects and estimates of the resulting damage. I now have a 3-inch thick file of emails, text messages, photos, invoices, and documentation detailing our experience. This entire process was stressful, costly, and completely avoidable. I’m sharing this review to warn others: again, please do your research before hiring Glenwood Kitchen & Bath, formerly known as DZ Construction. We would never want another family to go through what we did.

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