Garvin's Sewer Service

Reviews

• AB

  Andrew Bogart

  4 days ago
  5.0
  I've been looking for a plumber I can trust and collaborate with to understand what I can fix myself and what needs a professional touch. Greyson is that guy, and I will be calling him for all of my plumbing going forward. He was professional and provided great service, answered all of my questions patiently, and fixed the diverter valve issue explaining each step in the process. 10/10
• MD

  Megan Daly

  Dec 30, 2025
  2.0
  Well, the drains are clear. That is the good thing. The technician left a mess behind; he did not protect the area around his work area, leaving black sludge on the floor of both the bathroom and the kitchen 🤢. Shower curtain and liner might not be salvageable. He knew he made a mess, too because when I pulled th shower curtain, it was still damp with the cleaner he had already sprayed in it (only in the black area).
• SG

  Steve Gower

  Dec 29, 2025
  5.0
  James D did a great job. Called first. Was on time. Cleaned out a lot of roots to made sure our drains were running well. It had been 4 years since Garvin had cleaned out our drains. Also, making an appointment was painless.
• DM

  Dan McGrath

  Dec 23, 2025
  5.0
  First, they showed up during the allotted time which was huge. The tech Sham S was great. He did a great job listening to what was going on and then explained everything that needed to happen. Even gave me things to think about in the future instead of forcing an extra service down our throat. He cleaned up after himself and was a great tech. I highly suggest giving them a call or have them on speed dial if something happens.
• LB

  Laura Bartnick

  Dec 9, 2025
  1.0
  Hello, I called on Friday for an appointment, but by Saturday evening I still didn't hear back, so after cleaning up our mess, my husband put some Draino down the sink. I called again, explained our issue, and got a 10 to 2, a 4-hour window for your plumber. I still haven't heard back about booking and getting our flange fixed for a decent price, and about adjusting the price of the diagnostic visit. As I said, Sham was polite, but he came a half hour after the 4 hour window scheduled, and didn't want to do the work, because he didn't have time. He stayed an hour and a half, while we moved things out of the way for him to access pipes, and explained the flushing issues both upstairs and down. We explained that we had used Draino both upstairs and down, the day before, and that seemed to help. He asked if he could put a line down the sewer to check the pipe and said he wouldn't charge for that unless we got pictures and found a problem. We said that was fair and agreed. We told him we had adjusted the chain and flap many times upstairs, and believed it was a clogged pipe. He adjusted the chain himself... again, and we thought it flushed fine until he left. He also gave us advice about enzymes, but didn't bring any. We said our main issue was the toilet downstairs because when we flushed, it came up through yhe shower, which we cleaned up ourselves. Also, when we poured water down the sink in the basement, it came out of the base of the toilet. He removed the toilet, shimmed it and put it back. He said he didn't care if we hired him or not to fix the flange because his quote would be expensive. The Draino and enzymes seem to be working for both bathrooms now, we just need the flange fixed. But since he did not respond to my text about the price of $780 being perhaps a typo for coming back to fix the flange, I called Garvins to adjust the repair bill or the diagnostic bill which wound up being well over $300. Total, it would be over $1100! He didn't need to take off the toilet then if he didn't want to fix it then. Shamas was late and did nothing more than diagnose a problem he did not want to fix and did not have time to fix. We want to you to credit the cost of that visit, and change the quote to replace the flange to no more than $400 total. That is the maximum Google says it should cost for even a difficult replacement. When Steve returned our call, he said he would credit our initial payment, but we haven't heard back. This is the last time I will ask nicely. Thank you. KRIS JORDAN ANSWERED I had sent a response last week, but it doesn’t seem it was received. Sham did a lot of diagnosis, including running a camera in order to determine the problem, as well as pull and reset the toilet. Stating he did nothing is inaccurate. We set appointment windows, not specific times, so stating he was late is unfair. Telling me this is “the last time you will ask nicely” is rude. I don’t work with people who demean us. Typically we charge customers extra for putting our technicians in danger by using liquid drain cleaners, which we didn’t. Our price was more than fair. We are not crediting you nor will we return to do the flange repair. We’ve been in business for over 85 years and have done so because we do the right thing by customers at a fair price. Sham was not able to stay and do the flange repair because on Sundays we have limited access to supply houses and must handle emergency calls for customers with active leaks or back ups. It wasn’t that he was blowing you off by not fixing the flange, it was that it was not able to be done on a Sunday due to company policies. Sorry we were not a good fit.

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