Garvin's Sewer Service

Reviews

• EK

  Elizabeth Klingman

  5 days ago
  5.0
  Grayson has fixed our plumbing twice at our Business! He does a great job! Very reliable, quick and professional! Thank you for always taking care of us and making sure everything is cleaned up before leaving! You Rock! I will recommend Grayson to anyone who needs plumbing help!
• LB

  Laura Bartnick

  5 days ago
  1.0
  Hello, I called on Friday for an appointment, but by Saturday evening I still didn't hear back, so after cleaning up our mess, my husband put some Draino down the sink. I called again, explained our issue, and got a 10 to 2, a 4-hour window for your plumber. I still haven't heard back about booking and getting our flange fixed for a decent price, and about adjusting the price of the diagnostic visit. As I said, Sham was polite, but he came a half hour after the 4 hour window scheduled, and didn't want to do the work, because he didn't have time. He stayed an hour and a half, while we moved things out of the way for him to access pipes, and explained the flushing issues both upstairs and down. We explained that we had used Draino both upstairs and down, the day before, and that seemed to help. He asked if he could put a line down the sewer to check the pipe and said he wouldn't charge for that unless we got pictures and found a problem. We said that was fair and agreed. We told him we had adjusted the chain and flap many times upstairs, and believed it was a clogged pipe. He adjusted the chain himself... again, and we thought it flushed fine until he left. He also gave us advice about enzymes, but didn't bring any. We said our main issue was the toilet downstairs because when we flushed, it came up through yhe shower, which we cleaned up ourselves. Also, when we poured water down the sink in the basement, it came out of the base of the toilet. He removed the toilet, shimmed it and put it back. He said he didn't care if we hired him or not to fix the flange because his quote would be expensive. The Draino and enzymes seem to be working for both bathrooms now, we just need the flange fixed. But since he did not respond to my text about the price of $780 being perhaps a typo for coming back to fix the flange, I called Garvins to adjust the repair bill or the diagnostic bill which wound up being well over $300. Total, it would be over $1100! He didn't need to take off the toilet then if he didn't want to fix it then. Shamas was late and did nothing more than diagnose a problem he did not want to fix and did not have time to fix. We want to you to credit the cost of that visit, and change the quote to replace the flange to no more than $400 total. That is the maximum Google says it should cost for even a difficult replacement. When Steve returned our call, he said he would credit our initial payment, but we haven't heard back. This is the last time I will ask nicely. Thank you. KRIS JORDAN ANSWERED I had sent a response last week, but it doesn’t seem it was received. Sham did a lot of diagnosis, including running a camera in order to determine the problem, as well as pull and reset the toilet. Stating he did nothing is inaccurate. We set appointment windows, not specific times, so stating he was late is unfair. Telling me this is “the last time you will ask nicely” is rude. I don’t work with people who demean us. Typically we charge customers extra for putting our technicians in danger by using liquid drain cleaners, which we didn’t. Our price was more than fair. We are not crediting you nor will we return to do the flange repair. We’ve been in business for over 85 years and have done so because we do the right thing by customers at a fair price. Sham was not able to stay and do the flange repair because on Sundays we have limited access to supply houses and must handle emergency calls for customers with active leaks or back ups. It wasn’t that he was blowing you off by not fixing the flange, it was that it was not able to be done on a Sunday due to company policies. Sorry we were not a good fit.
• LL

  Libby

  Dec 7, 2025
  5.0
  Shamson was our tech that came to our house on a Sunday to investigate a water leak. He found the leak in one of the pipes that was spraying water behind drywall that was seeping under the baseboards causing puddling on our floor. He was very thorough and a true professional. I highly recommend this company and Shamson.
• CL

  Christine Long

  Dec 3, 2025
  5.0
  James D. came to my house within 30 minutes of calling when my shower started flooding. He made sure to thoroughly check all possible sources of the flooding and educated us on how to prevent it from happening again. The price was very reasonable and he was kind and helpful. Will definitely call them again next time I need help with the plumbing!
• AH

  A. H.

  Dec 3, 2025
  5.0
  The technician from Garvin's arrived 12/03/25 on time and got our plumbing cleaned out and draining perfectly again! He was very friendly and knowledgeable; unfortunately, my husband didn't get a card and I'm unsure of the technician's name. After having interactions with a few other plumbing companies over the years that were fine but not great, I truly wish we'd found Garvin's sooner, but we will stick with them from here forward! As a side note: their prices for what we needed were incredibly fair and reasonable.

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