Rocket Supply

Reviews

• RJ

  Robert Jugenheimer

  Apr 1, 2026
  5.0
  Hidden gem, we were in a pinch and Daniel (I think) offered us a display model, plus they have a ton of stuff we’ll need this year. Easy pricing on everything including the display tv, and had all our questions answered. We’ll be back.
• BY

  Bruce Yantis

  Mar 11, 2026
  5.0
  Great prices and even better service. Justin and the entire team are absolutely wonderful here. Bring good pictures or physical samples in and a notepad these guys know their stuff.
• CG

  Chad Grote

  Mar 6, 2026
  5.0
  I’ve had a long-standing relationship with Mike and the team at Rocket Supply, and they continue to prove why they’re such a respected part of our industry. They operate with integrity, truly care about the contractors they serve, and bring a genuine passion for the surface prep and polishing world. It’s clear they’re committed to their customers’ success, and that kind of dedication is something you don’t see everywhere. Appreciate everything Mike and his team do for the industry.
• RI

  Ryno Industries

  Feb 21, 2026
  1.0
  After my initial review, Mike from Rocket Supply responded wishing me “the best” and expressing hope that I found another supplier to better service my needs. While I appreciate the sentiment, the issue was never about simply finding another supplier. I approached Rocket Supply ready to invest in equipment and build a long-term relationship for a new business launch. Instead, I received straight list pricing with no onboarding support, no startup consideration, and ultimately no path forward to purchase once Niagara became involved. When a customer is prepared to spend significant money and establish a partnership, they expect responsiveness, coordination, and professionalism. Based on my experience, that level of engagement was not there. If you’re a new contractor looking for guidance and vendor support, understand that my experience did not reflect that type of relationship.
• RP

  Ryan Powers

  Feb 18, 2026
  1.0
  After leaving my original review, I received a response from Mike at Rocket Supply stating, “I wish you all the best with your new business. I hope you found a supplier who will better service your needs.” While I appreciate the sentiment, the issue was never about simply “finding another supplier.” The issue was the lack of communication, coordination, and follow-through during what should have been a straightforward onboarding process. I was ready to invest in equipment and establish a long-term vendor relationship. Instead, I experienced delays, inconsistent direction, and ultimately being shut down from receiving quotes altogether. A dismissive well-wish does not resolve the underlying concerns about how this situation was handled. —————— I had a very disappointing experience with Ron and Mike at Rocket Supply while trying to set up equipment for a new concrete and garage systems business. I reached out expecting support and guidance as a new customer investing in significant equipment. Instead, everything I was quoted was straight list price with no effort to provide a startup package, discount, or real onboarding support. Communication was inconsistent, and there was no ownership of the process. More frustrating, after weeks of waiting on coordinated pricing with Niagara, Rocket Supply ultimately stopped quoting me altogether based on direction from Niagara, leaving me completely unable to move forward with purchasing through authorized channels. When someone is launching a new company and trying to build a long-term vendor relationship, they expect professionalism, responsiveness, and partnership. Unfortunately, that was not my experience here. This process cost me time, lost opportunities, and unnecessary stress. Based on how this was handled, I would caution other new customers to carefully consider their vendor options.

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