Zoom Drain

Reviews

• HD

  Hannah Dektor

  1 day ago
  5.0
  We had an issue with our kitchen sink. A different plumber came out to help us and they weren’t able to clear the line. They gave us a very expensive quote to resolve it. $10,000 Shawn from Zoom Drain came out and unclogged our kitchen line in less than two hours. He was determined to fix our problem. He was friendly and communicated everything he did while he worked with us. We’re only calling Zoom Drain from now on. They’re an honest company and will try to fix the problem affordably. The admin team is great as well, very kind. 10/10
• JP

  John Perre

  6 days ago
  5.0
  Can’t rate Zoom Drain and Plumbers Shawn Woodward and Jayden high enough! I need more than 5 stars. I had 2 master plumbers out prior and they could not find the source of my problem which was a sewer smell in my house. Shawn and Jayden identified the issue and corrected it in a hour. Great professionals, detailed and impressive. Plus they are great all around people. Thanks Zoom and Shawn and Jayden.
• RJ

  Ronald Peach junior

  Nov 12, 2025
  5.0
  They give the customer a good explanation before starting the job. This helps decide properly. Not a low cost solution, but definitely very caring and clean while performing the job, which adds up.
• BJ

  Brianna Julius

  Oct 31, 2025
  5.0
  Saul and Shane were awesome! They were very polite and knowledgeable. We've had a blocked bathroom sink drain for A LONG TIME. They both agreed that a simple approach would be the best way to start (and the most cost-effective) with the understanding that if that didn't work, they had other options that would require additional costs. However, they had the time to get started even though they were here just for a consult. We felt comfortable with them trying the initial solution and see where we would go from there. With a lot of elbow grease and great senses of humor, they were able to fix our drainage problem with their original solution - saving us lots of time and money! We are so grateful for their time and expertise. We will definitely refer them/Zoom Drain to friends and family, and will of course be using them again for any of our plumbing needs.
• WS

  William Sheldon

  Oct 30, 2025
  1.0
  We called Zoom Drain for an appointment to clear a clog affecting the bathrooms on the back part of our house. Their plumber showed up at the tail end of the quoted window. He comes in. Surveys the situation and immediately starts to discuss the worst case scenario. He starts out using the most standard clog clearing tool and then tells us that the 6 feet of line he ran did nothing and he’d have to run his 300hp, 110ft Auger. He pulls the enormous tool in after pulling the toilet off its flange. He assesses after pulling the toilet and says that based on how clogged the hole looks, his guess is that we have a broken pipe between this area and the main line. He starts to set up the auger but he Ultimately finds out his machine is broken and after spending another 70 minutes talking on the phone, says he has to come back tomorrow with a working auger but promised to give a discount on the job. After arriving an hour late the next day he ran the working Auger but told us our pipe problems were more serious than we realized. He charged over $700 for the Auger process that stretched over 2 days and wanted to charge an extra $300 to set the toilet back in place which we refused to pay so he left with the toilet sitting in the same spot he moved it to in the middle of the bathroom. We paid the hefty charge for the Auger which by the way was never discounted for showing up with a broken tool the first day. The entire process with this guy was a nightmare, he complained about everything the entire time he was here and reminded me of John Candy in “Planes trains & Automobiles without any of the charm. And I’ve never been so frustrated having a plumber move my toilet and then want to charge me $300 to put it back where he found it! Avoid this company like the plague!

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