The Top Shop, Inc.

Reviews

• DJ

  David Jose

  Aug 11, 2020
  5.0
  Liz is a badass!!! She makes that place run smoothly. Thanks for what you do!!
• DS

  Diana S

  Sep 12, 2019
  1.0
  Extremely poor work ethic! I made an appointment with Kristy to design my kitchen for me. When she was 20 minutes late, I decided to call- turns out she never left to make our appointment. The man on the phone said that she would call me back- and I have yet to hear anything. If this is how they do business, I’m surprised they’re still open! I should have read the reviews
• BF

  Bradley Freiwald

  Apr 27, 2019
  2.0
  Be cautious of the 5 star google reviews. I know that two of them are from current employees. I’ve been trying to obtain glass for my cabinet doors that were missing from my delivery. This has been a three month ongoing ordeal dating back to before Christmas. I’ve texted and called my sales rep Clayton a total of four times leaving messages. I even spoke to him once and he promised to look into it and get back to me. I now realize that he likely answered my call by accident, because that was two months ago. I’ve since left two messages and he is not returning my calls. I called the main number and spoke with someone who put me to through to the voicemail of another sales rep named Chuck. Still no one is returning my calls. Do you see the trend? All I need is the glass for two cabinet doors. It all seems pretty straightforward.
• MC

  Michelle Cote

  Sep 12, 2016
  1.0
  If you are looking for "close enough", then this is the place for you. Our experience started good with the kitchen and bath design and cabinet installation. Although our cabinet installation was not put on the schedule and was pushed back a week, we were pleased with the installation of the cabinets in the end. Now to the quartz countertops... Installed on July 25th, we noted several issues including two slices cut into our kitchen wall, permanent marks on the quartz from the cut wall, two areas where the counter was not cut in line with the wall and gaps filled in with caulking, the reveal cut for the bath sink was not centered to the sink, and interior cabinet scratched up from installing the bath sink. We contacted the company immediately regarding our issues and after several discussions with various people that got us nowhere, we started discussions with the company's sales manager. We offered to have him come to our house to see the issues, which he declined. On August 2nd, we sent the manager documentation of all our dealings with the company and photos of the issues. We advised him that we were going on vacation for a week and expected resolution by then. We contacted him upon return and no resolution was made. We again offered him to come to the house and he did come on the 18th. He agreed the walls should not have been sliced. We also mentioned how unresponsive he had been to our issues and he stated that he's been very busy. The company's contract states that, "If you have purchased a measure and installation from us, we will make sure that the items above do not become a problem. Our highly trained staff has the experience necessary to make these crucial measurements and we will accept sole responsibility for mistakes if you have purchase these services". We also noted that the contract counter design included two seams and they changed the design in production to one seam. The manager stated that our salesperson was supposed to contact us about this change, but never did. The manager offered to remove the kitchen counter so WE could repair the sliced wall and would correct the bathroom sink reveal, but we were at an impasse with the remaining issues. As such, on August 26th, we told the company we wanted money refunded to repair the sliced walls and price paid for installation along with them correcting the bath sink reveal and applying skins to cover the scratched cabinet. We stated that "we consider this request to be a compromise based on your company's refusal to do a complete reinstall of a new piece of quartz, we continue to be extremely dissatisfied with the product and service your company has provided." The company agreed to our request. They came to remove the bath counter on September 6th and reinstall on the 9th. We determined in the dry fit that the reveal was not cut back enough to center the sink so we sent the counter back with the installers. The manager then advised that the cut was "close enough" and "within industry standards" and that we would be charged for the installers to return to install the bath counter. We do not accept this and again we are at an impasse with the company as we will not accept the counter with an incorrect sink reveal. We have already compromised enough with this company. The issues are endless and it's now been nearly three months of frustration as we have been expected to pay good money, yet accept "close enough".
• EI

  E I

  Apr 27, 2016
  4.0
  Open by appointment only

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