Customer Service
Customers frequently praised the responsiveness and professionalism of the office staff, particularly Melissa, who was noted for her helpfulness and positive attitude.
Quality of Work
Many reviews highlighted the high quality and thoroughness of the electricians' work, with specific mentions of Ben and other team members being professional, knowledgeable, and efficient.
Communication
Customers appreciated the clear communication regarding scheduling, pricing, and the work being performed, with several electricians providing detailed explanations of issues and solutions.
Mixed Experiences
While many reviews were positive, there were notable complaints about pricing, billing practices, and some instances of poor service, indicating inconsistency in customer experiences.
Timeliness
The company was often commended for prompt service and timely arrivals, with many customers expressing satisfaction with the quick response times for appointments.