Service Quality
Many customers praised the professionalism, knowledge, and thoroughness of the technicians, highlighting their ability to explain issues and solutions clearly.
Scheduling Issues
Numerous reviews mentioned problems with scheduling, including last-minute cancellations and rescheduling, leading to frustration among customers.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, describing it as high compared to competitors and feeling misled by additional fees.
Customer Experience
While many customers had positive experiences with individual technicians, there were significant complaints about overall customer service and communication from the company.