Steve's Plumbing Heating & Air Conditioning

Reviews

• RA

  Rose Alonzo

  1 day ago
  1.0
  I was very impressed by the reviews of your customers. So I decided to call. I was looking for a 9k btu mini split for a 350 sq ft area. He wanted to sell me an 18k btu which i thought is very high for such a small area and will only be using it once a week. When i expressed my concern. He basically said take or leave it. Didnt really explain the reason. Having been an owner of a company. I know how important customer service is. And hiring personnel that love what they do. Having said that. I told the tech I was not interested and he said ok
• KS

  Kevin Smith

  1 day ago
  5.0
  Kevin and Jason did a magnificent job installing a new water heater. They arrived when they said they would and wasted no time getting to work. They didn’t try to sell me any extras. This is the second time working with Steves and both encounters were flawless!! Highly recommend Steves for all your plumbing and HVAC needs. Thanks again Kevin and Jason!
• BE

  Brittany Everson

  Feb 25, 2026
  5.0
  Great and honest plumbing service. We went through a few other companies before this one was able to offer us a service that worked for us and our budget. Kevin was able to fix the issue rather than replace everything and make a big hole in the wall like the other companies wanted to do. We are thankful for an honest company to help us out. Will be returning customers for Steve’s 5 star service. Thank you!
• JA

  Jon Angelet

  Feb 22, 2026
  3.0
  Yesterday, February 21, 2026 mi amorcita and I were absolutely giddy with excitement anticipating the installation of our brand new Carrier "Comfort System" rooftop HVAC. Our old Carrier rooftop HVAC system was over 20+ years old and was giving us both air-conditioning and heating issues. Here in Rancho Cucamonga we can get very hot days in Summer😮‍💨 and very cold days in Winter🥶. Now mind you, HVAC Systems are a very significant expenditure, so I wanted to do as much research as possible to obtain the right choice in HVAC System and the company doing the installation. We were impressed with STEVE'S 5 STAR SERVICE for their Google reviews and being a local family owned company. We only really considered one other company and HVAC System, but settled on STEVE'S 5 STAR SERVICE mainly because we really liked the sales and service technician Angel Perez. Installation was quick and efficient and we really liked the installation crew of Jon, Jose, and Jessie. We were given a quick tutorial of how to use the thermostat. My amorcita, Emma and I believe in "the simpler, the better" when it comes to using devices and/or technology. Scroll up on the thermostat for heat, scroll down on the thermostat to cool....simple, right?? Well....no sooner had the installation crew left I tried to heat our home from the 61° (brrrrrr... cold) ambient to a more comfortable 72° is where the "wheels fell off the wagon" Our brand new, expensive Carrier HVAC System was not working!!😱. Worse, the system would not shut off when I tried to shut it off at the thermostat. 61° air was blowing nonstop! I neglected to get any of the installation crew's phone numbers, so I called Angel Perez who advised me to turn off yhe HVAC System at our home's circuit breaker panel. Both Jon from the installation crew and Angel Perez attempted to correct the problem. Was it a wiring issue?? It was decided that a "computer chip" was defective and needed to be replaced. Unfortunately, a Carrier HVAC technician would be needed to "program" the new computer board. The Carrier HVAC technician wouldn't be available until Monday, February 23, 2026, so I spent a freezing cold Sunday night and morning in my home. Fortunately. mi amorcita, Emma was visiting our son, or else there would be hell to pay....I am a bit more forgiving! Angel Perez did offer us a free additional year of maintenance on our HVAC System once it is operational, which is nice.....I guess?🤔 I cannot in good faith and consciousness provide a 5⭐️ experience and review for STEVE'S 5 STAR SERVICE for our personal experience. I would give a 5⭐️ review to the installation crew of Jon, Jose, and Jessie for their prompt, friendly work ethic. Also, 5⭐️ to Angel Perez for doing everything in his power to make the situation right. We understand that we live in an imperfect World, and sometimes these things happen. I believe when you make a substantial investment in such an important part of your home's infrastructure, the product and company need to be especially vigilant in ensuring performance. STEVE'S 5 STAR SERVICE didn't quite measure-up to their 5 STAR namesake in our experience, so we'll see how our brand new Carrier HVAC System performs once all the issues are worked out. Until then.......☮️&🧡 Jon&Emma
• CC

  Chris Cikos

  Feb 18, 2026
  5.0
  High praise for Angel at Steve’s Five Star Service. He took the time to walk me through the troubleshooting process, which I really appreciated as someone who likes to understand how things work. He was thorough, persistent, and exhausted every option (including multiple fuse tests) before determining the motherboard needed replacement. Despite the part being backordered for two weeks, Angel’s dedication didn't waver. He checked every local source before placing the order. To top it off, he showed amazing character by helping me secure my dog after an unexpected escape. Professional, knowledgeable, and a genuinely good person. Highly recommended!