Business Details
About
HVAC ContractorPlumber
We strive to always exceed our customers’ expectations. Our customers are our number one priority every day at General Air Conditioning & Plumbing. We focus solely on residential air conditioning, heating and plumbing services and installations. In order to maintain our high level of standards and processes, we pass on new construction projects and only do a limited amount of light commercial work. We operate as a highly rated licensed contractor whose technicians are background checked and drug tested, we always obtain all permits as required and we are also fully insured, which means you don’t have to worry when inviting us into your home for service or installation of your home’s plumbing and comfort system.
Location
General Air Conditioning & Plumbing
31170 Reserve Dr, Thousand Palms, CA
92276, United States
Hours
Reviews
4.8
2,043 reviews
5 stars
1,887
4 stars
81
3 stars12
2 stars3
1 star
60
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as polite, courteous, and knowledgeable, providing thorough explanations of services.
Service Quality
Customers report high satisfaction with the quality of repairs and installations, often highlighting quick and efficient service.
Communication
Many reviews commend the company's communication throughout the service process, including timely updates and clear explanations.
Customer Experience
Overall, customers express a positive experience with the company, recommending it for HVAC and plumbing needs despite some isolated negative experiences.
Sales Issues
A few customers reported concerns regarding sales practices, specifically related to pricing discrepancies and lack of follow-up on issues.
- NMnylah myles3 days ago5.0TANYA THANK YOU FOR YOUR HELP!!! GREAT CUSTOMER SERVICE, PROFESSIONAL AND KNEW WHAT SHE WAS TALKING ABOUT!!! KEEP UP THE GREAT WORK!!!!
- RFRita Figueroa3 days ago5.0The General AC and its staff are great. Thank you Kevin and Chris for taking care of my AC unit. You all are always so kind, friendly and professional.
- RKRobert Koch5 days ago5.0Re-programmed my thermostat. My technician was excellent, he knew what the problem was and fixed it within five minutes, very friendly and knowledgeable, and he also was on time and very respectful of my property, I highly recommend the general Air-Conditioning company 😊
- PDPAUL DALOOL6 days ago5.0The technician called, arrived on time. Did his job in an excellent manner. I’m extremely pleased with General Air Conditioning & Plumbing. General Air Conditioning & Plumbing helped us post Covid and worked awfully hard to get us a new unit, in a timely cost-effective manner. Great job guys
- VSVirginia SwansonJan 1, 20265.0The technicians were professional and very courteous. They explained everything thoroughly and made sure I understood what was going on and was satisfied with their work. I am. I would absolutely use them again
Frequently Asked Questions About General Air Conditioning & Plumbing
What services does General Air Conditioning & Plumbing specialize in?
General Air Conditioning & Plumbing specializes in residential air conditioning, heating, and plumbing services and installations, focusing on maintaining high standards and limiting light commercial work.
What are the operating hours of General Air Conditioning & Plumbing?
They operate daily from 7:00 AM to 11:00 PM and offer 24-hour emergency service.
Is General Air Conditioning & Plumbing a licensed and insured contractor?
Yes, they are a highly rated licensed contractor with background checked and drug tested technicians, and are fully insured to ensure customer peace of mind.
What payment methods are accepted by General Air Conditioning & Plumbing?
They accept American Express, Cash, Check, Diners Club, Discover, Financing, Invoice, Mastercard, Travelers Check, and Visa.
Since when has General Air Conditioning & Plumbing been established?
They have been serving the community since 1985.
How can I contact General Air Conditioning & Plumbing for service?
You can contact them by phone at +1 760-343-7488 or visit their website at http://www.callthegeneral.com.
Where is General Air Conditioning & Plumbing located?
They are located at 31170 Reserve Dr, Thousand Palms, CA 92276, USA.
What nearby services can I find around General Air Conditioning & Plumbing?
Nearby, you can find home cleaning services like ServiceMaster At Coachella Valley and ServiceMaster Cleaning and Restoration by Levi, as well as real estate services from Lupe Valdivia, Realtor, which might be helpful for home maintenance or relocation needs.
Are there any nearby parks or community centers close to General Air Conditioning & Plumbing?
Yes, the Thousand Palms Community Center and Thousand Palms Community Park are nearby, offering recreational and community activities you might enjoy before or after your service appointment.
Which nearby businesses can complement services from General Air Conditioning & Plumbing?
Nearby businesses like Maco Equipment (industrial equipment and excavation), Orkin Pest Control (pest control and landscaping), and JCW Custom Cabinetry (countertop installation) can complement your home service needs in Thousand Palms.