Business Details
About
HVAC ContractorPlumber
We strive to always exceed our customers’ expectations. Our customers are our number one priority every day at General Air Conditioning & Plumbing. We focus solely on residential air conditioning, heating and plumbing services and installations. In order to maintain our high level of standards and processes, we pass on new construction projects and only do a limited amount of light commercial work. We operate as a highly rated licensed contractor whose technicians are background checked and drug tested, we always obtain all permits as required and we are also fully insured, which means you don’t have to worry when inviting us into your home for service or installation of your home’s plumbing and comfort system.
Location
General Air Conditioning & Plumbing
31170 Reserve Dr, Thousand Palms, CA
92276, United States
Hours
Reviews
4.8
2,003 reviews
5 stars
1,852
4 stars
77
3 stars12
2 stars3
1 star
59
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, knowledgeable, and courteous.
Customer Service
Many customers praised the excellent customer service and communication throughout the service process.
Efficiency
The company is noted for quick response times and efficient service, often resolving issues promptly.
Quality of Work
Customers frequently express satisfaction with the quality of work performed, including thorough inspections and repairs.
Knowledgeable Staff
Technicians are recognized for their expertise and ability to explain issues clearly to customers.
- RHRose Hodges1 day ago5.0He was a wonderful tech. very sweet. He got everything working, and we were very pleased.
- JJJoyceNov 14, 20255.0Edgar. He was excellent in checking the air and heating vent problems. We have to replace our 22year old ducts in the attic. It was a pleasure to work with Edgar. A+ from this former teacher.
- JKJg KurzawskiNov 6, 20255.0The GENERAL AC & Plumbing issues excellent. My two experiences include a brand new HVAC AC & Furnace System, and complete replacement of two 40 year old toilets. We highly recommend The GENERAL as they are top notch from office to technicians and completed jobs.
- GMGord MNov 4, 20255.0Great service personnel who told us up front what was going to take place, gave us a written quote. Completed the job satisfactory. Gave after service service advise for consideration. Friendly, professional and respectful personnel
- SDSue D.Nov 3, 20251.0We contacted Costco for a new heat pump system, and General Air was their assigned contractor. On July 18, a General Air salesman visited our home and gave us a handwritten quote for three Lennox systems: 25 SEER, 22 SEER, and 18 SEER. We chose the 25 SEER model and signed a work order listing model numbers—but no brochures, specifications, or official literature were provided. The next day (July 19), installers arrived, and we immediately noticed the boxes were labeled 22 SEER, with energy guide stickers showing 19–21.1 SEER2 efficiency—not the higher-efficiency model we agreed to purchase. We tried repeatedly to reach the salesman and office but received no response. On July 21, one of the owners came by and said they would “make it right.” We requested the $3,443 price difference between the 25 SEER and 22 SEER models. After months of silence, we filed a BBB complaint on October 4. A few days later, another owner called (October 7) and offered a 10-year coverage plan and 5-year maintenance, but no refund. We followed up again by phone and text but have received no response or reimbursement as of today. Unfortunately, this experience has left us deeply disappointed. What began as a straightforward Costco-referred purchase turned into what feels like a bait-and-switch situation—promising one high-efficiency system and delivering another. We trusted both Costco and General Air to act professionally, but the lack of communication, documentation, and accountability speaks otherwise. We would caution other homeowners to insist on written contracts, detailed model documentation, and confirmation of equipment before installation.
Frequently Asked Questions About General Air Conditioning & Plumbing
What services does General Air Conditioning & Plumbing specialize in?
General Air Conditioning & Plumbing specializes in residential air conditioning, heating, and plumbing services and installations, focusing on maintaining high standards and limiting light commercial work.
What are the operating hours of General Air Conditioning & Plumbing?
They operate daily from 7:00 AM to 11:00 PM and offer 24-hour emergency service.
Is General Air Conditioning & Plumbing a licensed and insured contractor?
Yes, they are a highly rated licensed contractor with background checked and drug tested technicians, and are fully insured to ensure customer peace of mind.
What payment methods are accepted by General Air Conditioning & Plumbing?
They accept American Express, Cash, Check, Diners Club, Discover, Financing, Invoice, Mastercard, Travelers Check, and Visa.
Since when has General Air Conditioning & Plumbing been established?
They have been serving the community since 1985.
How can I contact General Air Conditioning & Plumbing for service?
You can contact them by phone at +1 760-343-7488 or visit their website at http://www.callthegeneral.com.
Where is General Air Conditioning & Plumbing located?
They are located at 31170 Reserve Dr, Thousand Palms, CA 92276, USA.
What nearby services can I find around General Air Conditioning & Plumbing?
Nearby, you can find home cleaning services like ServiceMaster At Coachella Valley and ServiceMaster Cleaning and Restoration by Levi, as well as real estate services from Lupe Valdivia, Realtor, which might be helpful for home maintenance or relocation needs.
Are there any nearby parks or community centers close to General Air Conditioning & Plumbing?
Yes, the Thousand Palms Community Center and Thousand Palms Community Park are nearby, offering recreational and community activities you might enjoy before or after your service appointment.
Which nearby businesses can complement services from General Air Conditioning & Plumbing?
Nearby businesses like Maco Equipment (industrial equipment and excavation), Orkin Pest Control (pest control and landscaping), and JCW Custom Cabinetry (countertop installation) can complement your home service needs in Thousand Palms.