RT
Redendo Trinidad
Nov 15, 2025
Toby from Direct Plumbing is nothing short of phenomenal! Our shower had a hidden leak inside the wall—a tough, tricky problem that could have been a nightmare. Toby handled it with absolute mastery, turning what could have been a stressful repair into a seamless, worry-free experience.
From the moment he arrived, his professionalism, respect, and deep knowledge were evident. He carefully diagnosed the issue, explained the process clearly, and tackled a challenging repair that required cutting off the handle and installing a new cartridge—despite the Moen tools not working, he adapted flawlessly.
He didn’t just fix the leak; he ensured everything was perfect. He tested for leaks in every possible position, installed our supplied trim and showerhead with precision, and left the work area spotless. His attention to detail is unmatched, and his dedication to quality is clear in every step.
Plus, he backs his work with a 1-year warranty on both the cartridge and labor—a rare combination of skill, integrity, and reliability. If you want a plumber who truly knows his craft, treats your home with care, and delivers results that inspire confidence, Toby is the one you call. Hands down, the best plumbing experience I’ve ever had.