America's Finest Carpet's goal is to make customers feel comfortable, relaxed, and welcome from the moment they enter one of our showrooms. That feeling should continue through the sale and installation of their floors.
Our mission is to be the best flooring company in the business by helping our customers find and install the flooring of their dreams. To do this, we approach customer service with professionalism, enthusiasm, pride and an empowered “whatever it takes” attitude.
Call was great called them early morning to check and see if they cut custom carpet sizes first lady was very polite and transferred me to another who was also a delight. Confirmed they could cut my custom size, 30x30 then drove on in.
Floor person was probably the rudest employee I've ever encountered, talking down to me and mocking me when I mentioned the carpet size. Told him I called and confirmed earlier then he started getting more upset and hostile for some reason. Confirmed the number with him and told him it was two women I spoke to, an operator and someone from the warehouse I assume, he then got even more upset saying it's not possible no women work there just him.
So I left and tried to call back to speak to the warehouse again, he hangs up on me twice, then on the third gets all upset I wanted to speak to the warehouse then tells me he spoke to her and I never mentioned size.
No idea what he's going through at the moment but calling someone a liar...while lying to them yourself, mocking them and talking down to them over what was potentially just a miscommunication is wild to say the least. Especially while he's white-knuckling that huge stick and getting redder and redder in the face.
LP
Lil Pyle
Aug 21, 2023
5.0
Excellent service and professional installation very happy 😊
RG
Robert Geaux
Jan 2, 2021
5.0
Great customer service from the manager Arthur and Robert at the Temecula location.They take great safety precautions and showed me exactly what I was looking for in my price range. Would highly recommend.
OO
OBrien
Aug 7, 2020
5.0
We called and had a few other places come out a give us a quote. Those companies kept trying to up sell us on carpet even tho we told them we knew what we wanted.
We made a call and spoke to Art, and he invited us in to the showroom to take a look at samples. Art listened to what we wanted, and our price range, and only showed us those. He made recommendations based on what we wanted and showed us quite a few different examples all within what we wanted to pay. Art even came out same day to measure and send us a quote. The overall experience we had in the showroom was the best I've had.
Upon purchasing and scheduling install, we hit a few snags and had to reschedule twice. Norma worked with us to reschedule multiple times with no issues. Art even checked in to make sure everything was going well.
The day of install the crew was a little late, but fear not, Art was able to call and let us know. Once they got there, install was quick and seamless. They finished quickly and it looks great. Kudos all around and to anyone looking for a stress free experience, head over here and ask for Art.
JK
Jenny Kelsey
Aug 1, 2020
5.0
Arthur was super helpful. He was able to help me find a matching carpet to use in my home. So appreciative.
Frequently Asked Questions About America's Finest Carpet Co
What types of flooring services does America's Finest Carpet Co offer?
America's Finest Carpet Co offers carpet, wood flooring, tile, luxury vinyl, rugs, indoor and outdoor tile, and sheet vinyl services.
Where is America's Finest Carpet Co located?
America's Finest Carpet Co is located at 27310 Madison Ave, Temecula, CA 92590, USA.
What are the business hours of America's Finest Carpet Co?
The store is open Monday through Saturday from 9:00 AM to 6:00 PM and closed on Sundays.
Which payment options are accepted at America's Finest Carpet Co?
They accept American Express, Discover, MasterCard, and Visa credit cards.
What is the main phone number to contact America's Finest Carpet Co?
You can reach America's Finest Carpet Co at +1 951-208-6150.
Which cities does America's Finest Carpet Co serve?
They provide flooring services to San Marcos, Chula Vista, Clairemont, San Diego, Vista, Oceanside, and Cardiff in California.
What is the mission of America's Finest Carpet Co?
Their mission is to be the best flooring company by helping customers find and install the flooring of their dreams with professionalism and enthusiasm.
Can customers find America’s Finest Carpet Co near major real estate agencies?
Yes, they are near several real estate agents and agencies including Team Salas SoCal, Goodloe Property Group, and Premier Realty Agency, making it convenient for homeowners and buyers to consider flooring options during property transactions.
Is America’s Finest Carpet Co located near any automotive services?
Yes, it is near 4 Wheel Parts, an automotive parts and tire repair shop, so customers interested in home improvement and automotive needs can conveniently access both locations.
Are there local medical or health services near America's Finest Carpet Co?
Yes, Empire Vein Specialists and Vein Treatment Clinic are nearby, which could be helpful for customers needing health services before or after visiting the flooring store.