Mixed reviews on service quality; some technicians received praise for their professionalism and efficiency, while others were criticized for poor performance and unresolved issues.
Communication Issues
Customers frequently reported poor communication regarding appointment scheduling, delays, and lack of follow-up.
Pricing Concerns
Several customers expressed dissatisfaction with pricing transparency, citing unexpected charges and discrepancies between quoted and final prices.
Timeliness
Numerous reviews highlighted significant delays in service, with technicians arriving late or not at all, leading to frustration among customers.
Customer Service
Customer service experiences varied widely, with some praising responsiveness and helpfulness, while others reported rudeness and unprofessional behavior.
SA
Sam Awad
Dec 26, 2025
1.0
Used to be good honest service until now. Sewer cleanup scheduled between 12:00 and 2:00 p.m. on a Friday. Tech shows up at 5:00 p.m. claims he needs another person so he can take the rooter machine up the three steps outside my gate. This is a service that has been done by 1 person for the last 6-7 years without an issue using the same company. For whatever reason now they want another person to show up and charge an extra $200+ dollars. The person on the line told me that if I don't approve the extra $200+ The tech would move on to the next job and then if I have to call back again I'll be charged more fees because it would be weekend work. They are now running the perfect scam to charge up to $500 for something I have been charged about $150 to $200 consistently for the last 6-7 years. I have receipts to prove it.
JC
Justin Colton
Dec 24, 2025
5.0
Hector did an amazing job, there was a broken pipe with roots stuck within the pipe. He identified the broken pipe and removed all the debris and roots, thank again Hector. Ps happy birthday!!!
NB
Nora Belcher
Dec 15, 2025
5.0
Great company - professional trained technicians with timely response times.
EY
Elena Yagovkina
Dec 8, 2025
5.0
It was kind of emergency night call. Dashawn Williams was an absolute lifesaver! My kitchen sink decided to clog at the worst possible moment, right when I had to prep meals and pack lunchboxes for the whole family) Dashawn was professional and friendly, and got everything flowing again in no time. I truly appreciate his help and highly recommend him.
AC
AJ Correa
Nov 10, 2025
1.0
I have been a long-time customer of this plumbing company and have generally been satisfied with their work. In the past, they have consistently resolved issues efficiently and correctly on the first visit. Unfortunately, my most recent experience has been quite disappointing.
I contacted the company to address what appeared to be a simple clog. Despite two separate service visits, the problem remains unresolved. This is not the level of service I have come to expect based on their previous performance. I am concerned about the noticeable decline in reliability and workmanship.
I sincerely hope the company takes this feedback seriously and makes the necessary improvements to restore the high standards of service that customers have come to rely on.
L.A. Hydro-Jet specializes in commercial drain cleaning, including cable/snake cleaning, Hydro-jetting, and sewer drain repairs.
Where is L.A. Hydro-Jet located?
L.A. Hydro-Jet is located at 10639 Wixom St, Sun Valley, CA 91352, USA.
What are the operating hours of L.A. Hydro-Jet?
L.A. Hydro-Jet operates 24 hours a day, 7 days a week.
How can I contact L.A. Hydro-Jet?
You can contact L.A. Hydro-Jet by phone at +1 818-768-4225 or +1 800-750-4426, or by email at dispatch@lahydrojet.com.
What payment options are accepted by L.A. Hydro-Jet?
L.A. Hydro-Jet accepts American Express, Cash, Check, Discover, Financing, Invoice, Mastercard, and Visa.
When was L.A. Hydro-Jet established?
L.A. Hydro-Jet was established in 1992.
Which categories does L.A. Hydro-Jet belong to?
L.A. Hydro-Jet is categorized under Sewer & Drain Cleaning, Emergency Plumbers, and Plumber services.
Are there any nearby automotive repair shops near L.A. Hydro-Jet?
Yes, there are several automotive repair shops nearby including Airway Auto Parts, Setco Auto Body, All Star Hybrids, and SMP Fabworks, which could be convenient for vehicle maintenance before or after your visit.
What nearby attractions can I visit around L.A. Hydro-Jet?
Nearby attractions include the Super Cosmos Museum for art lovers and Mier's Ice Cream Boutique, perfect for a sweet treat after your visit.
Are there any nearby food options close to L.A. Hydro-Jet?
Yes, you can visit Capital Churros for Mexican cuisine and snacks, or the Airport Ghost Kitchen restaurant, both located near L.A. Hydro-Jet for convenient dining options.