Fuse HVAC, Refrigeration, Electrical & Plumbing

Reviews

• SW

  Steven West

  2 days ago
  1.0
  Be aware of their poor quality of workmanship. We recently had work done on our HVAC system, and while everything seemed fine at first, it didn’t take long for us to start noticing issues, both in how it looked and how it was done. My husband collected a few quotes and communicated with them throughout the quotation process. He is pretty detail-oriented and we trusted he made the right decision based on his research. Once work started, he pointed out right away that the materials being used didn’t look like the quality we were expecting for the price we paid. But what really stood out (in a bad way) was the finish of the installation. There was this yellow foam sealant used in very visible areas that looked sloppy and completely out of place. It honestly made the whole job look cheap and rushed which makes you question what’s behind the scenes if the visible work looks like that. When you’re investing that kind of money into your home, you expect clean, professional workmanship and quality materials, not something that looks like a quick patch job. We brought it up, hoping they would take accountability and fix it properly, but the response we got didn’t give us much confidence. It felt like our concerns were being minimized instead of taken seriously. At the end of the day, this is our home, and we trusted them to do the job right. Instead, we’re left second-guessing the quality of the entire installation. My husband is busy in doesn’t have time to deal with any of this, otherwise I’m sure we would have fire them mid way through the process. They were the cheapest option and now it’s clear why.
• CM

  Carlos Machado

  3 days ago
  5.0
  Hands down the best decision I made was to hire Fuse for my project. I did an electrical panel upgrade, replaced my outdated gas furnace with an electrical heat pump, and installed AC throughout my 1,800sf home in Santa Clara. The entire process from quotes to permits to installation to rebate applications, was smooth and painless. My project was finished on time and on budget- no surprises, as they had promised. On top of all that, their work comes with long-term warranties on all of their parts and labor. If you’re looking for an all-inclusive, highly competent, and professional company for your electrical and HVAC needs, then Fuse is your best bet. I will DEFINETELY be using them on my future projects as well as recommending them to my family, friends, and colleagues in the construction industry. Thanks again to the entire Fuse team for a job well done! (Special shout-out to: Mike Y, Sergei/Sage, Teodor, Anastasia, Madina, Adrien, and Vitalii.)
• FG

  Francois Goldfain

  5 days ago
  5.0
  Wow, I am impressed. I usually get disappointed and frustrated when I deal with home-improvement contractors. A lot of companies claim that they are customer-focused and yet most of them can barely respect an appointment on time, respond to your emails/calls in a timely manner, or give you accurate information. With FUSE, it is the first time that I have dealt with a company that delivers on all aspects from the beginning to the end of my project, and beyond. I would definitely use them again. FUSE is a very organized company with different people responsible for different tasks. They are all well coordinated and all of them have been terrific for my project. I hired them in September 2025 for my HVAC project: replace my gas furnace with a highly efficient air-air Heap Pump and redesign/replace the ducting system for my main house, as well as add a 2nd Heat Pump with a ductless mini-split for a small ADU. Front-end. Russel was the advisor, who first visited my house to estimate the work. He answered all my questions, both on site and many times via email & SMS after his visit. He promptly updated my quote several times as I requested changes and additions, including some extra unrelated tasks. He also added the advertised discounts and the rebates I could qualify for (which many other vendors could not clearly identify). My very positive experience with Russel is ultimately the main reason I proceeded with FUSE. - On-site work. Eugene was the lead technician and was helped by 2 other team members. The work was completed with high quality and on-schedule. Eugene kept me informed on their progress and involved me a few times when unexpected issues raised and a customer decision was needed. Eugene was competent, friendly and gained my trust. Even after the work was completed, he stayed responsive when I reached out to him as I faced an electrical problem a few days later. He visited back my house on the very same day with one of FUSE electrician, who identified the HVAC work did not cause it and still ended up addressing the unrelated issue in the panel (turned out to be trivial). Handy man. In order to patch and paint the holes that were needed for the project, FUSE sent a handy man. Norah from FUSE did the scheduling and kept me informed of possible time change; FUSE also communicated accurately all the work that needed to be done by the handy man. Even though Eduard the handy man was sub-contracted and not a FUSE employee, he delivered a very high quality work as well and it was another very positive experience. Only possible improvement was that FUSE could not schedule this sooner (I had to wait 3 weeks after main work was completed). Permit. The permit department coordinated with me to schedule the city inspection. They also promptly responded when I needed additional permit paperwork to submit my SVCE rebate application. On the day of the inspection, Alex was the FUSE employee that called me to ensure I would be home at the scheduled time. He showed up before the city inspector to verify everything was correct and guided the inspector, who congratulated him on the high quality work FUSE did. As I was chatting with Alex, I mentioned that some minor adjustment could be done with the dampers. Before the day was over, Norah reached out to let me know she will be working on scheduling of a technician for that. That's what I call being coordinated and following through! Rebates. Maria was the rebates coordinator. She, too, was very responsive and properly submitted the Tech Clean rebate on my behalf. She correctly set time expectation with me and sent me the check promptly once she received it. The FUSE support team also promptly send me the additional invoice break-down I needed for the SVCE rebate. It was great to see how FUSE was supporting me in getting the rebate I could qualify for. Over all, I am extremely satisfied of the experience I received from FUSE and I highly recommend them. Considering the valuable service they provided me, I am actually considering signing up for their maintenance plan.
• JG

  Joyce Guinn

  Apr 5, 2026
  1.0
  I’m writing this after what I consider a very uncomfortable and disappointing experience with this company, involving my elderly parents. My parents had been dealing with a heater that was shutting off intermittently, so I recommended to my parents to contact this company and schedule a visit hoping they would diagnose the issue and fix it properly. Given my parent’s age, I was expecting a straightforward, honest approach, something clear and easy to understand. Instead, the technician took a lot of photos, gave a vague explanation of what might be wrong, and then presented multiple “packages” to them on an iPad to choose from. There was no clear diagnosis, no breakdown of labor or parts, just options to pick from, which felt more like a sales presentation than a service call. What bothered me most is that my parents were being put in a position to make a decision they didn’t fully understand. When you’re dealing with seniors, clarity and transparency are critical. This approach felt confusing and, frankly, disturbing and very uncomfortable. I told my parents to not move forward and just pay the visit fee. After that, I brought in another company for a second opinion. They quickly identified the issue, made a simple adjustment that resolved the problem, and recommended a part for a potential future concern. The total cost ended up being less than half of what was being suggested before, and it was all clearly explained. That experience confirmed my initial discomfort. It’s hard not to feel like my parents were being guided toward unnecessary work without a proper explanation. I’m sharing this because situations like this can be especially difficult for elderly homeowners, and I think it’s important for others to be aware. Unfortunately, based on this experience, I would not feel comfortable using this company again and would recommend them to anyone who can’t be fully involved in the process and oversee their practices.
• ZM

  Zacharis Marechal

  Apr 5, 2026
  5.0
  I’m writing this after what I consider a very uncomfortable and disappointing experience with this company, involving my elderly parents. My parents had been dealing with a heater that was shutting off intermittently, so I recommended to my parents to contact this company and schedule a visit hoping they would diagnose the issue and fix it properly. Given my parent’s age, I was expecting a straightforward, honest approach, something clear and easy to understand. Instead, the technician took a lot of photos, gave a vague explanation of what might be wrong, and then presented multiple “packages” to them on an iPad to choose from. There was no clear diagnosis, no breakdown of labor or parts, just options to pick from, which felt more like a sales presentation than a service call. What bothered me most is that my parents were being put in a position to make a decision they didn’t fully understand. When you’re dealing with seniors, clarity and transparency are critical. This approach felt confusing and, frankly, disturbing and very uncomfortable. I told my parents to not move forward and just pay the visit fee. After that, I brought in another company for a second opinion. They quickly identified the issue, made a simple adjustment that resolved the problem, and recommended a part for a potential future concern. The total cost ended up being less than half of what was being suggested before, and it was all clearly explained. That experience confirmed my initial discomfort. It’s hard not to feel like my parents were being guided toward unnecessary work without a proper explanation. I’m sharing this because situations like this can be especially difficult for elderly homeowners, and I think it’s important for others to be aware. Unfortunately, based on this experience, I would not feel comfortable using this company again and would recommend them to anyone who can’t be fully involved in the process and oversee their practices.

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