Business Details
About
PlumberHVAC Contractor
Dial One Sonshine Plumbing, Heating & Air
Location
Hours
Reviews
4.9
2,791 reviews
5 stars
2,604
4 stars
93
3 stars27
2 stars14
1 star
53
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians were consistently described as professional, knowledgeable, and courteous, providing thorough explanations of services.
Customer Service
Many customers appreciated the friendly and helpful nature of the staff, with several mentioning good communication and responsiveness.
Quality of Work
Overall, the quality of service was praised, with technicians performing thorough inspections and maintenance, although some customers expressed concerns about upselling and diagnosis accuracy.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding communication issues and perceived pressure to replace equipment.
- KUKathy Utley3 days ago1.0Extremely high price and really pushy. Explained we only wanted the water tree out front fixed and kept trying to sell more. Only joined their membership to save another 10 percent since the cost was so expensive. So they came to flush the hot water heater which is included in the membership. Then suggested more things to try to sell you, even sending invoices which i called to ask about and they said it was just recommendations but told them i wasn't interested. The next day they sent a text asking which we wanted to go with after telling them I wasn't interested in anything else! Not happy at all!
- GCGrace CosmanJan 2, 20265.0Excellent service. John has to be one of the best technicians we’ve had at our home in a long time. John took the time to explain in layman’s terms what work he was going to perform for our routine maintenance as well as findings and recommendations. There was no upselling or pressure to “sign today as these prices expire once I leave your home” techniques. We have already made it known that he will be our requested service technician.
- JZJitesh ZalaDec 31, 20255.0I had a blown fuse in my heater and Broc was able to fix issue. He explained the importance of when you have an older system it is always a good idea to get it serviced regularly. There was no pressure to do the maintenance plan, but when it was explained it seemed like a no brainer to get it done. Prices are reasonable and fair.
- KKKellie KruipDec 29, 20255.0We had a terrific experience with Dialone/veteran air and the entire process was streamlined and professional. We very much recommend this company to everyone in need of an honest, reliable, five star company. The prices were reasonable and the work done was exceptional. Sal was extremely knowledgeable, professional and we highly appreciate and recommend his work.
- SJSarah JangDec 28, 20255.0Juan called before his arrival to let us know he was running a little late and explained the process to us and how long it would take, and to make sure we were still available since the complete process would take 1.5 hrs. He arrived just after 5pm. Juan was very polite and explained the steps he would go thru to complete his inspection of our tankless water heater yearly maintenance. He was patient with us with any questions we had, and he was very knowledgeable with any plumbing questions we had. This was our first maintenance of our water heater, so we didn't know what was supposed to be done during this visit. Overall, we were very happy with Juan and Dial One (versus Avis who we bought our tankless water heater from). Since this was a yearly maintenance of our tankless water heater, there was no payment due since it was part of our original contract with Avis.
Frequently Asked Questions About Dial One Sonshine
What services does Dial One Sonshine provide?
Dial One Sonshine offers plumbing, heating, and air conditioning services as a plumber and HVAC contractor.
Where is Dial One Sonshine located?
It is located at 3655 W McFadden, Santa Ana, CA 92704, USA.
What are the business hours of Dial One Sonshine?
Dial One Sonshine is open 24 hours Monday to Friday, and from 8:00 AM to 6:00 PM on Saturdays and Sundays.
How can I contact Dial One Sonshine?
You can contact them by phone at +1 714-613-1016 or by email at info@dialonesonshine.com.
What payment options are accepted at Dial One Sonshine?
Dial One Sonshine accepts Cash, Check, Financing, Mastercard, Visa, and Zelle.
Since when has Dial One Sonshine been established?
Dial One Sonshine was established in 1981.
What is a nearby place to grab breakfast or coffee before visiting Dial One Sonshine?
Loaded Cafe-Santa Ana McFadden Ave is a nearby cafe and breakfast restaurant where customers can enjoy a meal or coffee.
Are there any automotive services nearby Dial One Sonshine?
Yes, Pro Japanese Auto Repair is close by, offering automotive repair and tire services which may be convenient for vehicle maintenance.
What nearby businesses can customers visit related to home products near Dial One Sonshine?
Mcfadden Furniture and Santa Ana Appliance Repair Experts are nearby options for furniture and appliance needs respectively.
Is there a local gym near Dial One Sonshine for fitness enthusiasts?
Healthy People gym is located close to Dial One Sonshine, ideal for customers interested in fitness activities before or after their visit.