John Owens Services

Reviews

• MC

  Marian Cremin

  Jan 27, 2026
  5.0
  Knowledgeable and professional technicians as well as office staff. I feel very confident working with John Owens.
• CS

  Christine Skinner

  Jan 17, 2026
  5.0
  Keith was great - professional, friendly and did a fantastic job!!!!
• LB

  Larry Bogatz

  Jan 14, 2026
  3.0
  I was putting a gas fireplace insert into my existing fireplace and asked John Owens Services for a quote to run the gas line. I subsequently agreed to their quote. After multiple discussions with the plumber regarding where the gas line should come into the box and 2 weeks later i was informed that the quote only covered the gas line TO the outside and not into the firebox and there would be an additional charge. When I asked how they thought the gas line would get into the firebox they suggested the fireplace company usually does that. I called 3 fireplace companies and all said they never heard of that. Very disappointing! I have revised my review because John Owens Plumbing did reach out to me, albeit 10 days later, to offer completing the gas line into the firebox at no charge. Unfortunately I had the work completed by another company but want to acknowledge that the company did reach out to make things right and appreciate that they showed that they are a company with integrity. I also want to add that Keith, who did the work was punctual, professional and always available to answer my questions.
• MP

  Marjorie Paradis

  Dec 31, 2025
  5.0
  the specialist was thorough and professional. worked hard and went into a damp tight crawlspace. he discussed options and what he thought might help our heating issues.
• LW

  lucinda watson

  Dec 23, 2025
  1.0
  ⸻ ⭐️ Review of John Owens Heating & Air Conditioning (Petaluma) I recently had a very disappointing experience with John Owens Heating & Air Conditioning in Petaluma. I have a new home that required a full installation of air-conditioning equipment, a new hot water heater, and a new furnace. At the outset, the experience was excellent. The salesman was prompt, courteous, knowledgeable, and professional. Both my contractor and I were impressed. He assessed our needs carefully and provided a bid that—while high—seemed justified by the quality of the equipment and what we were led to believe would be reliable service. Unfortunately, once the bill was paid, everything changed. The very first night after installation, the hot water heater did not work because the pilot light had never been lit. That should never have happened in a new installation. Over the next couple of weeks, it became clear that the furnace system was badly imbalanced. The lower floor of the house—where two bedrooms are located—was freezing, while the upper floor was excessively warm. This appeared to be a relatively simple adjustment. I scheduled three separate service appointments to address this issue. Each time, the appointment was either canceled or changed within 24 hours by the company. The office staff insisted they had given adequate notice, which was not accurate. I had already hired someone to be present at the house to meet their technicians, so I incurred additional costs each time. The behavior of the front office staff was especially troubling. They were dismissive, condescending, and spoke to me as if I were a child. I was addressed casually by my first name and told that they had “no time” to come because there were “older people with no heat at all.” I explained—repeatedly—that I had no heat on the entire lower floor of my home, but this seemed to carry no weight whatsoever. The overall message I received was clear: once the equipment is installed and paid for, the customer is no longer a priority. As of now, my heating system is still not properly balanced. I have yet another appointment scheduled weeks out, and frankly, I have little confidence they will even show up. For a company charging premium prices, this level of service—or lack thereof—is unacceptable. I would not recommend John Owens Heating & Air Conditioning. Their follow-through is poor, their office staff is rude and inconsistent, and they do not stand behind their work. This experience has been shocking and deeply disappointing.