For after-hours emergency, will call and/or commercial water heater full service delivery, please call (800) 217-9480. Ferguson is a leading plumbing supplier for the professional plumbing contractor who demands quality plumbing products, tools, repair parts, operation supplies and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer.
Unprofessional and inconsistent handling of a warranty request.
Our water heater manufacturer (Reliance, under A.O. Smith) provided a valid part authorization number and directed us to pick up the warranty replacement part from Ferguson as their local supplier. I called ahead and was explicitly told the part was in stock and could be collected with a warranty form.
When my husband went to the location, we were unexpectedly denied and told Ferguson only honors warranties if the unit was purchased from them - directly contradicting what we were told on the phone the previous day. The manager claimed to have confirmed this with A.O. Smith, but the manufacturer later verified that no such call was made or documented.
This caused unnecessary stress and delays and reflects poor communication and lack of alignment with manufacturer warranty processes. Customers should confirm everything in writing before visiting this business.
(A negative rating would have been ideal)
JH
Jonathan Ho
Dec 2, 2025
5.0
Very helpful staff, helped me find the correct gasket for an old toilet valve
MJ
mike jenkins
Oct 28, 2020
2.0
Very slow service
ST
Sigifredo Terriquez
May 1, 2019
5.0
Great costumer service..
BW
Bryant Washington
Aug 26, 2017
5.0
Amazing service. Very clean, professional, knowledgeable staff. Store was extremely well kept. I'm just a basic homeowner not in this trade. Don't waist your time or money at a Home Depot, Lowes, or Orchard. Do it right the fist time.
Frequently Asked Questions About Ferguson Plumbing Supply
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We are dedicated to providing our customers with a superior level of service. If you have questions, we have a dedicated customer support team ready to help. Please call us at 888-222-1785 or email customer.support@ferguson.com and a knowledgeable support representative will be able to assist you. Our hours of operation are Monday - Friday, 8 a.m. - 8 p.m. EST.
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If you forgot your password, simply click the Forgot Password link in the Login dropdown. Then enter the email address under which your ferguson.com account is registered. You will receive an email that will prompt you to reset your password so you can quickly access your account.
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On ferguson.com, you can select Remember Me when you enter your login credentials to save your email address, which is your username. The next time you go to log in to your account, your email address will already be entered to help you save time. It will not, however, save your password. This is a security measure to protect your sensitive account information.
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Can I pay with my credit card on ferguson.com?
Yes. You can purchase products using Visa, Mastercard and American Express.
Does ferguson.com offer financing?
Yes, ferguson.com offers commercial financing through GreatAmerica Financial for qualified applicants. Learn more about business credit to see how it could benefit you.
Does ferguson.com have a privacy & security policy?
Yes, ferguson.com has a privacy and security policy. Protecting our customers’ information is our top priority.
What products and services does Ferguson Plumbing Supply offer?
Ferguson Plumbing Supply specializes in quality plumbing products, tools, repair parts, operation supplies, and bathroom fixtures from top manufacturers for professional plumbing contractors.
What are the operating hours for Ferguson Plumbing Supply in San Jose, CA?
The store is open Monday through Friday from 6:30 AM to 4:00 PM, Saturday from 7:30 AM to 12:00 PM, and is closed on Sundays and certain holidays.
How can I contact Ferguson Plumbing Supply for customer support or emergency services?
You can call the main phone number at +1 408-293-4244 for general inquiries or (800) 217-9480 for after-hours emergency and commercial water heater full service delivery.
Does Ferguson Plumbing Supply offer delivery and pickup options?
Yes, Ferguson Plumbing Supply provides same-day delivery, in-store pickup, and curbside pickup options for customer convenience.
What payment methods are accepted at Ferguson Plumbing Supply?
You can pay using Visa, Mastercard, and American Express credit cards.
Is financing available for purchases at Ferguson Plumbing Supply?
Yes, commercial financing is offered through GreatAmerica Financial for qualified applicants to support your business needs.
What should I do if I forgot my password for my Ferguson.com account?
Click the Forgot Password link on the login page, enter your registered email address, and you will receive an email to reset your password.
Which web browsers are best supported for browsing Ferguson.com?
Ferguson.com works best on Microsoft Edge, Apple Safari, Mozilla Firefox, and Google Chrome, although it may function on other browsers with some feature limitations.
What nearby businesses could be useful when visiting Ferguson Plumbing Supply?
Nearby businesses include CFM Equipment Distributors (HVAC supplier), RMS Supply (building supply store), and King Crane (crane services and tool rentals) that may complement your plumbing supply needs.
How can nearby places help me access Ferguson Plumbing Supply?
Nearby places such as San Jose Airport can assist out-of-town customers with travel, while local businesses like Cal Coast Telecom and Network Distributors provide services that may benefit contractors working in the area.
Are there any nearby home improvement or roofing suppliers near Ferguson Plumbing Supply?
Yes, Wildcat Metals and Superior Roof Metals are nearby home improvement and roofing suppliers that may be useful for related building and renovation projects.