Drain Patrol

Reviews

• ML

  Michael Land

  Feb 26, 2026
  3.0
  I was a little concerned when a woman called from Drain Patrol a little before clout scheduled time and said Alex would be arriving in 20 to 30 minutes and he arrived on time. What concerned me is that he arrived without wearing a company uniform and he was working from a pickup truck that did not have any signage identifying Drain Patrol. He understood our clogged toilet well and he said he had to go out to his truck and he was out there a long time and then came back and said he had worked all weekend and was working to find something he needed so he could clear our drain. He finally came and worked on our toilet and he got the toilet so it could flush pretty well. He recommended replacing the toilet and said he would call our property manager and let the property manager that he recommended replacing the toilet and he never gave us any paperwork with his recommendation. I recommend all employees of Drain Patrol wear uniforms that state Drain Patrol and drive a truck or van just is identified and painted that says Drain Patrol. Although Drain Patrol was being paid by ou project petty manager Alex should have left us a paperwork that explained what he did and what he recommended so we could have signed and we never heard back from Drain Oatrol when they are going o replace our toilet. We did not pay anything for he service because our property manager was paying, but the toilet flushes well enough and Alex said he recommended it needs replacing and nobody from Drain Patrol called us to tell us when to call will be replaced
• SA

  sergio avila

  Jan 20, 2026
  1.0
  I have to admit this is the first company of its kind I have seen a service tech show up to a residence and show unprofessionalism. This morning we had a Gentleman show up, checked under our sink for water Leakage took him no more than four minutes said he will step outside and make a phone call and let me know what’s the next step. After freeing my schedule for the day I am sitting inside twiddling my thumbs for approximately 45 minutes. Getting frustrated wondering what’s going on I walked outside and noticed the gentleman is nowhere to be seen. This is very disgusting to have a client just sitting around twiddling their thumbs expecting you to be back with some type of communication. This is not a company that is professional enough to handle a job unless you stay home for a living and you have time to. This is the reply to the owners review. Spoke to office management. They said he had an emergency call so he had to head out. It wasn’t that he was trained or not so these excuses to justify this wrongdoing or unacceptable. To tell the customer they will be right back and leave the front door open and to take off in their vehicle without notifying a customer is unprofessional.
• SW

  sally wdog

  Oct 14, 2025
  4.0
  Initially, I had a frustrating experience with Drain Patrol. They repeatedly rescheduled and failed to show up for a water leak repair, promising calls 30 minutes before arrival and then canceling with excuses like being "too busy" or needing a "special technician." It was inconvenient, as I took time off work. After posting my original review, the owner personally apologized, and they promptly sent a technician the next day who fixed the leaking pipe in the wall professionally. I appreciate their effort to make it right, and I’m open to using them again in the future.
• CC

  Cerleen

  Jul 1, 2021
  1.0
  They didnt show up and didn't even call to say they weren't coming. I called the office and they added the time frame for another 3 hours later. Apparently they expect their customers to wait all day till they can make time instead of scheduling appropriately. Unless you have an open schedule, not in a rush and want to wait for someone to show up then don't bother with this place.
• MI

  Matthew Irvine

  Dec 1, 2020
  1.0
  Horrible Service did not even show up. Waited around from 9am -530pm. Use any other service but this one. I set up an appointment for December 1st to unclog a kitchen sink. The service was supposed to be between 9am-12pm. At 12pm no one was here with 0 response from Drain Patrol. At 12:30 I was able to call dispatch who then said it would be later in the afternoon around 230-3pm. 3pm then comes around with no response from the company. They keep pushing the time back over and over again. I had to stay home from work all day with no response. By 5pm I call and finally receive notice that they are probably on the way and would be here in 30min. At this point i talked to the customer service manager who refused to acknowledge that I had stayed home from work all day just to get a drain unclogged as planned and refused any discount. Drain Patrol was completely irresponsible with 0 communication and had me waiting around all day from 9am - 530pm.

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