America's Finest Carpet Co

Reviews

• DP

  douglas powell

  Nov 8, 2023
  5.0
  John was very knowledgeable and helpful in the process of selecting our carpet. He came to the house and provided a no cost carpet layout and square footage estimate.
• MS

  Melisa Spangler

  Mar 19, 2023
  1.0
  We had our flooring installed 5 months ago and the price that they gave us in the contract went up four different times during the installation process. It ended up costing $1,000 more. And we just found that the planks were lifting up and buckling. And it has only been 5 months
• TL

  Tracy Liu

  Apr 28, 2022
  5.0
  Recently had new vinyl woodlike flooring installed in my house. John came out for the quote and provided excellent service. We got a few more quotes and AFC was the lowest. Flooring was installed quickly and flawlessly. I would use them again!
• PH

  Peter Hresko

  Aug 24, 2021
  1.0
  I sit here looking at our laminate wood floor that was installed 3 years ago by AFC and was rated at a 50-year life and equivalent durability of oak hardwood and it looks like it has 15-20 years of wear on it. The laminate is coming off in areas and the corners and edges of the product are all showing advanced wear. This started about 6-8 months after it was installed and about 12 months after I reached out to AFC. It took months to get them to respond and then once they did, they did everything they could to direct the blame elsewhere. They sent an "unbiased" quality inspector and one look at our dog he focused right on that as the cause. This was not the issue, since the problem existed well before we got the dog and we got him as a little puppy, years before he would be fully grown. I was very persistent with AFC and they kept pushing me off to the manufacture of the flooring, saying it was their issue not AFC, BUT AFC sold me the product. They will not stand behind the product they sold me and now we are stuck with a floor that will not last nearly the life they claimed it would. In addition to this, we had some significant issues with the installation. They did not complete the job, not reinstalling appliances they moved in the kitchen to install flooring under, they didn’t caulk any of the gaps and worst of all they left the place a mess. Their project manager even argued with me that they never install flooring under appliances so there was no way they moved them, but you can clearly see that the flooring was installed in these locations. I had to withhold our final payment to hire someone else to complete the work and cleaning. AFC’s project manager even tried to charge our credit card after we told him he was not authorized to charge it and had to call our bank to stop the transaction. We found out later they had to fire this project manager, but not sure if it was related to this issue. Don’t waste your time with AFC, they are all smoke and mirrors and don’t stand behind the products or their installation. There are way too many other choices out there to waste your time. Don’t go through what we went through, go elsewhere and be happy with the service you receive, the product and customer service. Look them up on the Better Business Bureau, 1 out of 5 starts.
• DW

  Dan Weinberg

  Aug 20, 2020
  1.0
  Very dissatisfied with this company.. lorenzo, the store manager was quite rude and condescending. I was quoted a firm price for carpeting and the price went up three times in three calls to the store. When I challenge the price, the store manager denied the price he quoted me just the day before. I will NEVER use this company and strongly recommend anyone who considers working with these people be very cautious and get everything in writing before doing business with them.

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