California Carpet

Reviews

• KF

  Kim Freitas

  Feb 15, 2026
  5.0
  California Carpet in San Carlos has a very big selection of wool carpets. I was able to borrow samples to look at them at home with my furnishings and flooring. It was easy to place an order for carpets cut to size, select the binding and pads. The carpets were ready in about 15 days, delivered with care instructions. Everything was easy and Mel took the time to confirm the order and consult on selections. It was a positive buying experience in every way.
• SH

  Simin Hedayat

  Jan 19, 2022
  5.0
  I was very satisfied with my carpet
• ZC

  Zero Chn

  Sep 15, 2021
  1.0
  We would not recommend their service to any of our friends or family. We got our carpet installed on August 20, 2021. Their installer (1) did not glue the padding to concrete floor, even though we paid for such service, and (2) broke a transition piece, left a 1.5 inch gap in the floor. As of today (Jan 12, 2022), California carpet still has NOT fixed the two issues: (1) gluing my carpet padding to the concrete floor. The carpet SHIFTS when we walk on it and it SHIFTS when vacuum the carpeted area; (2) the transition piece between the carpet and hardwood floor that their installer broke, which left a 1.5” wide gap on my floor as shown in the attached photo. We ordered carpet and padding from this store in July and got the carpet installed on August 20th. The sales person described to us: the padding will need to be glued to our concrete floor (after studying the diagram of bedrooms and closets that their measurements person provided), and the installation persons were licensed to do the job. They charged us half of the total cost upfront. Upon chatting with the installation persons, none of them was licensed. If they did a good job, we would not mind that they were not licensed. On August 20th, during installation, the installation lead refused to do the closets and told us not enough padding and we had to call the store and go to the store to buy more. So I dialed the store. The lead saw I was actually calling the store, he immediately told me to hang up, may be he could find some scrap to fill the closet space. He did find 5 times the padding the closet space needed. After the installation persons left. I called Mark to report that the padding was not glued to the concrete floor as described to us (even though we were invoiced for such work preparation), and the installation person broke a transition piece between hardwood floor and carpet area and left 1.5” gap there. He explained: glued does not mean glue over the whole surface, it can be zigzag glued to hold the padding down to prevent shifting and bubbling. I told him it’s not zigzag glued either. At this point he got really mad over the phone and told me the padding I purchased was heavy, and it did not need to be glued to concrete floor; and the installation job was 1st class! I saw that over the phone I could not get my message through, so I went to the store the following day to show them the broken transition piece and a photo of my floor with the gap. I sent the photo to the store. We sent them a follow up email on August 23rd asking them please fix those issues before charging the remaining amount. We did not hear from them, and they went ahead charged us the remaining. Few days later, still, not a word from the carpet place.
• MB

  michael black

  Apr 1, 2020
  5.0
  Excellent place, I highly recommend it. Ask for Violetta.
• SB

  Stan Baginskis

  Feb 2, 2018
  4.0
  Rugs