Urban Worx is your trusted partner for top-quality service and installation across multiple specialties. We provide expert HVAC service, repair and/or replacement, ensuring your home or business stays comfortable year-round. Our skilled plumbers handle all your plumbing needs with precision and reliability. For electrical service and installations, our electricians deliver safe and efficient solutions. We also specialize in the repair and/or replacement of pool equipment. At Urban Worx, we are committed to exceptional service and customer satisfaction.
Technicians are consistently described as professional, courteous, and knowledgeable.
Communication
Customers appreciated the clear communication regarding appointments and service updates.
Service Quality
Many reviews highlight the quick and effective resolution of issues, with technicians demonstrating expertise.
Concerns with Pricing
Some customers expressed dissatisfaction with perceived upselling and unclear pricing practices.
Mixed Experiences
While many reviews are positive, there are notable complaints about service delays and unresolved issues.
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leroy alderson
Jan 22, 2026
5.0
Amanda was our technician and was very professional and helpful. She got right to the problem and solved it . I would highly recommend her and if you are using this company ask for her.
HM
Harvey RICHMOND MD
Jan 22, 2026
1.0
Urban worx looked at my water heater issue. Attempted to up sell me by $275 and misrepresented her findings to Ahs who insures these issues for me. I n direct conversations with her and her manager, she did not accurately describe the issue, rather she modified what happened to reflect her justification for the proposed β up sell β
I am retired and in my 80βs. I think she thought I was an easy target to get some extra money from. Be on your guard with this company and in this case plumber Amanda.
DE
Dr. Edwards
Jan 12, 2026
5.0
Jesses was on time, courteous, and respectful. He shared knowledge concerning our leak issue and a few other issues I discussed with him in our home. If I need service in the future, I hope itβs Jessie or someone like Jessie. ππΎ
BS
Barbara Stebbins
Jan 8, 2026
5.0
I love Urban Worx! Very professional company from top to bottom. Service is great. Joshua and Nathanial are very nice technicians. Respectful, nice and explains everything in detail (granted I have no clue how these machines works). Love the updated texts and emails when the technician will arrive at your home. From the Owners, technicians and the appointment person, this company is rated top of the top in my boon
JC
Jason cabrera
Jan 8, 2026
5.0
I used Urban Worx through my home insurance to replace a broken water heater with a slow leak. After filing my claim, I was contacted quickly by Urban Worx who scheduled a technician to come look it the next day. After determining it needed to be replaced I was contacted and set up a replacement at my earliest convenience. Through the process I was in constant communication via text message and email as well as phone calls. The day of installation the technician Olivia arrived promptly within their window and installed it within a few hours. Olivia was kind and courteous and did an unbelievable job replacing my water heater. I would absolutely use Urban Worx again and would refer anyone who asked.