Flooring Innovations

Reviews

• AH

  Allison Hooper

  Aug 30, 2025
  5.0
  James was super helpful in finding a carpet sample board I needed.
• HH

  Holly Heines (Hhhooray)

  Oct 28, 2021
  2.0
  As an interior designer, I work with showrooms and manufacturers often. We recently chose Flooring Innovations for a remodel we were doing in La Quinta because we were impressed with the carpet selection in their showroom. Unfortunately, that was the only positive about our experience of working with them. They "forgot" to place our custom area rug orders, then placed the order incorrectly, forgetting one of the five rugs. When they finally arrived months later, the driver dropped them off at the residence bound in wire, which they left for us to find wire cutters to open, remove and dispose of the packaging. Then, they placed our carpet order incorrectly and only ordered half the order, so we had to order the rest from a different, newly dyed batch. These delays created frustration and pushed us past our deadline. But the worst part was the lack of customer service, follow-up and follow-through. I repeatedly emailed the store manager to speak with him about the issues we were having and he never even responded to me. This company really seems to be lacking in organization, proper training and good management. My client spent over 30K at their business and it was the worst transaction I have ever dealt with in my years of design work.
• TK

  Tom Karr

  Jul 2, 2018
  5.0
  Great selection of carpets. Talked to a salesperson named James that was very informative and helpful.
• JS

  Judy Sigurdsen

  Aug 15, 2017
  1.0
  Very disappointed in the area rug we purchased two months ago. I called Craig Washington to voice my concern. He told me I should't go barefoot on the rug because. Of the oil from my feet. Okay, but we paid over $900 dollars for this rug! Why were we not told before we made the purchase,? Jeff, the vice president won't even return my call.

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