As Southwestern Ontario's largest sawmill operation, Townsend Lumber has been family owned and operated for more than 60 years. Townsend Lumber harvests, saws and processes the most tree varieties of any company in Southwestern Ontario and as an FSC certified producer, we have done so with a deep respect for the land and a commitment to responsible forest management.
Townsend Lumber offers retail and contractor lumber sales, as well as grade and industrial lumber sales. Our landscape division sells 100% locally sourced, clean and natural mulch, woodchips, sawdust and shavings straight from our sawmill.
We also developed ParkMat®, a safe, natural ground covering intended for playgrounds, dog runs, pathways and trails.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.