ServiceMaster Restore of Niagara

Reviews

• VB

  Vicki Bentley

  3 days ago
  1.0
  AVOID THIS COMPANY AT ALL COSTS! Absolutely rip off of a company. No compassion for their clients. They destroyed my home, and all savable content. Fecies left in my home under all my appliances, staff are careless and do not speak any English so trying to communicate is impossible. Managers do not answer their phones, Will Moody is a liar and will make you 100 promises and then ghost you when you have questions, comments or concerns. This company took advantage of us in an extremely difficult time in our lives. I asked for quotes and told them I would clean the mess only to receive a $19000 bill for 2.5 days work and so much heart ache. Items were thrown away without being recorded. They removed our Fecies soaked Carpet before removing any content. Resulting it a complete loss of all our property. They actually put Fecies soaked items on my clean bed and $5000 electric reclining couch. DO NOT USE THIS COMPANY. They are out to rip off their clients. If you see this Will, I promise you, your team is not the 5 star team you promised they'd be in my driveway on July 24th. Its all on camera. You should be ashamed of yourself I have it on camera telling both Will and our adjuster that we were 100% willing to complete work such as drywall removal- because your staff don't answer the phones when we called multiple times telling the crew was pointless - response from crew was "work order" call your project manager- who shut his ohone off the entire time. You were in my home for 3.5 days total. $19000 for approximately 30 hours work. I cleaned my appliances after being promised they would be cleaned, I found fieces under both qasher and dryer and have photos to prove it. I have asked multiple times for a full cost break down and received absolutely nothing but a total cost. Our neighbors had the same service and their bill was $9000
• BN

  bob nichols

  Aug 25, 2026
  5.0
  Laura has been amazing! Every step of the way has been completely organized and perfectly done. Laura’s team is top notch, polite, professional and incredibly hard working. They have ensured all our belongings were carefully packed away, and have been extremely careful during the removal off the flood damage. Absolutely first rate experience!
• SG

  Sally Greves

  Aug 18, 2026
  5.0
  A huge shout out to Andrew and his crew on a job well done! My 93 year old mother had her basement flood not once but twice in this past extraordinary weather event. 21" of sewage water, both times( how does that happen lol) We had another company that had come in after the first flood and put us on their schedule for clean up. And then after the second flood all we heard were crickets. Understandable but not very professional. When we did get a hold of them we were basically ditched. I put a call into Servicemaster and were told someone would get back to us and Andrew did! In less than 24 hours! He was honest and up front and genuinely wanted to help. My mother's insurance was the basic $10,000 that some people received. Our family banded together and were able to do all the prep ourselves. Andrew sent a team by the end of the week and now my mom's basement clean and safe. The team was courteous and professional. Thank you again for coming to our rescue!
• SS

  Sylvia Smits

  Aug 18, 2026
  1.0
  We felt very hopeful when Laura S. arrived at our door. She was exceptional—empathetic, professional, and took the time to clearly explain the process and what we could expect. Unfortunately, that is where the positive experience ended. Despite the water damage in our home, ServiceMaster never provided fans, never removed any damaged materials, and never completed any cleanup or remediation work. We required new flooring, baseboards, doors, and door frames. Thankfully, our personal property loss was relatively minimal, approximately $1,500. We kept those affected belongings in our garage while waiting for ServiceMaster’s scheduler to contact us. After waiting more than two weeks with no follow-up, we contacted our insurance adjuster to let them know we still had not heard from ServiceMaster. At that point, we told our adjuster that we were willing to cash out the claim and arrange the repairs ourselves, which would actually eliminate the workload for ServiceMaster. Once ServiceMaster learned that we planned to complete the repairs ourselves, we were removed from their system. The problem was that in order for our insurance company to determine our cash settlement, they still required ServiceMaster’s estimate for the repairs and damage. We were left without the quote we needed and without any assistance from ServiceMaster. From beginning to end, aside from our initial experience with Laura, the communication and follow-through were extremely disappointing. ServiceMaster Niagara left us high and NOT dry—quite literally. Very disappointed and not impressed with how our claim was handled.
• DU

  Digital Media 4 U

  Aug 13, 2026
  5.0
  We were impacted by the floods that took place in July 20 26! Our entire basement was 6 inches underwater and it was quite an undertaking to know what to do next but thankfully Will Tishler from service masters restore of NIAGARA took control of everything and we couldn’t have been happier with the result. Because of his demeanour and his authenticity and his dedication to his job, he was as concerned as we were to get the mould out of the basement and to get us back to normal life. We can’t say enough about Will, a wonderful person. Thank you for looking after us.

Frequently Asked Questions About ServiceMaster Restore of Niagara