ServiceMaster of Ottawa

Reviews

• HB

  Hilary B

  Oct 10, 2026
  5.0
  ServiceMaster did the flood remediation in my elderly Mom’s house, and I was so impressed by their service, I had them hired to do the basement rebuild. I can’t thank ServiceMaster Ottawa enough, a contractor named Arya was so understanding and flexible when dealing with my elderly Mother. Arya was extremely professional, very hard working, and skilled. My Mom is thrilled with the rebuild!
• JM

  Janis McPhee

  Oct 6, 2026
  5.0
  Great experience, the guys were fantastic!!!I don't have any complaints they were always on time and always arrived when they said they would.
• BP

  Bryan Plenderleith

  Aug 27, 2026
  1.0
  Completely non-responsive and unhelpful. Go somewhere else. We had wind damage to our home back in May and were referred to ServiceMaster through our home insurance. It's almost September and ServiceMaster has done nothing. We have followed up with our Estimator/Project Manager, Ken O'Donnell, on multiple occasions over the course of >2 months asking for a date when they would be coming out and have received a single, useless response, "got it thanks". No indication of timing, no acknowledgment that we have asked multiple times for an update on timing, and no apologies for taking several weeks to even respond.
• CT

  Curtis Tiegs

  Jul 22, 2026
  1.0
  Had the displeasure of dealing with Frank at ServiceMaster and the total mismanagement of my case. Went through insurance and ServiceMaster was recommended for a leak. Was told by the first guy that they need to do asbestos testing before work is done (this was February), they came in within two days to start cutting, no asbestos test was done until April 2, with the results being received April 6th (which I had to fight to get by asking constantly for the results). They'll tell you they have a 24hour response return, a lie, it's days. They sent one person to get moisture level readings, who had the meter in one hand and instructions in the other. Was told they don't have the results of the tests done by their own workers that had also taken readings. Got a bunch of excuses from our workers don't speak english, so that's part of the communication problem (it wasn't, they used a translation app to communicate with me and there was no issue) to we had a project manager leave so we're overwhelmed (same excuse I got from FirstOnSite, seems to be a trend) I will say that the workers that showed up were prompt.
• LC

  L. Campbell

  Jun 29, 2026
  1.0
  Les assurances nous avaient envoyés vers cette compagnie et nous aurions dû nous fier aux reviews. Service médiocre de A à Z. On devait carrément surveiller ce qui était fait pour que les travaux de restoration avancent. Les travailleurs ne semblent pas savoir comment faire leur job. Le propriétaire tente de tourner les coins ronds, ce n'est aucunement fiable et on a dû s'obstiner avec lui à plusieurs reprises. Nous avons décidé de changer de compagnie de restoration dû à l'horrible service que nous avons eu de leur part. Je ne recommande aucunement!!! Malgré qu'ils disent n'avoir aucun dossier a mon nom, cela est faux.