ServiceMaster of Ottawa

Reviews

• BP

  Bryan Plenderleith

  5 days ago
  1.0
  Completely non-responsive and unhelpful. Go somewhere else. We had wind damage to our home back in May and were referred to ServiceMaster through our home insurance. It's almost September and ServiceMaster has done nothing. We have followed up with our Estimator/Project Manager, Ken O'Donnell, on multiple occasions over the course of >2 months asking for a date when they would be coming out and have received a single, useless response, "got it thanks". No indication of timing, no acknowledgment that we have asked multiple times for an update on timing, and no apologies for taking several weeks to even respond.
• CT

  Curtis Tiegs

  Jul 22, 2026
  1.0
  Had the displeasure of dealing with Frank at ServiceMaster and the total mismanagement of my case. Went through insurance and ServiceMaster was recommended for a leak. Was told by the first guy that they need to do asbestos testing before work is done (this was February), they came in within two days to start cutting, no asbestos test was done until April 2, with the results being received April 6th (which I had to fight to get by asking constantly for the results). They'll tell you they have a 24hour response return, a lie, it's days. They sent one person to get moisture level readings, who had the meter in one hand and instructions in the other. Was told they don't have the results of the tests done by their own workers that had also taken readings. Got a bunch of excuses from our workers don't speak english, so that's part of the communication problem (it wasn't, they used a translation app to communicate with me and there was no issue) to we had a project manager leave so we're overwhelmed (same excuse I got from FirstOnSite, seems to be a trend) I will say that the workers that showed up were prompt.
• LC

  L. Campbell

  Jun 29, 2026
  1.0
  Les assurances nous avaient envoyés vers cette compagnie et nous aurions dû nous fier aux reviews. Service médiocre de A à Z. On devait carrément surveiller ce qui était fait pour que les travaux de restoration avancent. Les travailleurs ne semblent pas savoir comment faire leur job. Le propriétaire tente de tourner les coins ronds, ce n'est aucunement fiable et on a dû s'obstiner avec lui à plusieurs reprises. Nous avons décidé de changer de compagnie de restoration dû à l'horrible service que nous avons eu de leur part. Je ne recommande aucunement!!!
• DV

  Dung Vu

  Jun 16, 2026
  1.0
  Updated Review: 1/10 would not recommend - Unreliable and empty promises. While the initial inspection by Miguel Astros was helpful, the overall experience with Service Master has been an absolute nightmare. Despite our insurance company approving the claim and repeatedly requesting an estimate from Service Master so they could process the payout, Service Master completely failed to provide one or follow through on any of their promises. It has now been 3 to 4 months of waiting with zero accountability or progress from their end. Because of their unreliability, we were forced to abandon them and hire an independent contractor just to get the work done. Save yourself the headache and look elsewhere.
• SH

  Sheryl Hunt

  Nov 9, 2024
  5.0
  I just wanted to highlight the experience we have had in our dealings with the Service Master restoration team. Aside from the other negative aspects of a house fire - another that I would have had no idea of is that (mostly) everyone you are working with to resolve the matter/move forward sees you as either 'just another job' (at best) or at worst, like we are someone/something that no one wants to deal with. We are costing folks money (despite no fault of our own) and that underlying sentiment is clear in most dealings. The opposite could not have been more true in our dealings with Ryan, Ian, Amanda and team. I felt seen, heard and related to by the entire team. Even the boxes were labelled "jungle room" which is a nickname we had for a certain room in our house. Amanda watering our plants. Ryan (and the younger fellow with a long beard) taking the time to compliment my home (which means a lot when you are a) proud of it and b) forced out of it), the excellent and friendly communication with Ian....obviously this entire situation is not what we would have chosen....but our experience with this team went as well as it possibly could have gone - given the circumstances. This sort of personal attention to service is not something we see much of anymore and it couldn't have been more noticed or appreciated by us. Thanks again Sheryl Hunt