HavenHub

Reviews

• HG

  Heber Garcia

  4 days ago
  1.0
  I hired HavenHub for a landscaping project in my backyard on August 15th. It has been an absolute nightmare. After signing the contract, we went two full months with zero contact and zero progress. When we finally called to cancel due to the delay, the sales rep promised they were starting "soon." We gave them another two weeks—still nothing. When we called to cancel a second time (now over 70 days since signing), a contractor suddenly called to schedule that same day. It was too little, too late. The worst part is the financial aspect: we financed this project, and our loan provider released an advance to HavenHub. HavenHub has refused to refund these funds, meaning we are currently making monthly loan payments on a project that never even started. We are now forced to take legal action to get our money back. Do not trust this company with your money or your time.
• TG

  Tyler Goar

  Nov 17, 2025
  1.0
  Proceed With Caution — Our 5-Month Experience With Havenhub Now that our backyard project is finally finished, I can give a complete and accurate review of our experience with Havenhub. Unfortunately, it was consistently poor from start to finish, marked by avoidable mistakes, slow progress, and repeated attempts to shift additional costs onto us. The sales process was smooth, but that ended as soon as work began. We handled our own demolition and excavation exactly as directed by Havenhub’s project manager. Once they mobilized, they immediately claimed the excavation required a larger retaining wall and concrete pad, and sent us a surprise 28% change order with no prior discussion. When we pushed back, we were told, “changes happen in construction.” Only after escalating did they retract the change order—and immediately replace the original PM. Problems continued. Items we had already agreed on were re-labeled as “typos,” including the rebar reinforcement we had specifically requested. They pushed for cheaper alternatives without offering any cost relief, and any proposal we made to help reduce costs was dismissed. Pricing often felt inflated or unclear. They then quoted an unreasonable amount to add a single course to our retaining wall, insisting it was “pass-through” pricing despite the numbers not aligning with actual labor or materials. It rarely felt like we were being treated transparently or fairly. Work progressed extremely slowly. Most days, only one person was onsite, and Havenhub failed to follow a single schedule they provided. Communication was poor—basic questions regularly went unanswered for days. Early on, their crew used the excavator we had rented without permission, damaging our lawn and breaking multiple sprinklers. When the concrete was finally poured, the layout itself was good, but the crew never returned to water it and never told us we needed to. The color we paid for faded within days due to improper curing, and despite initial promises, Havenhub never stained the concrete. We’ve been forced to live with the inconsistent color permanently. The mow strips were another example of poor work. The first set was poured so badly that they tore them out—then buried the concrete debris behind our retaining wall instead of hauling it away. They later had to return, dig out the buried concrete, and finally remove it properly. On another mow strip, one of their workers broke a sprinkler line and never informed us, causing a small flood and killing part of the lawn. Havenhub eventually replaced the sod and repaired the irrigation, but only after weeks of delays and repeated follow-ups. Even after “completion,” issues continued. A stick from a removed tree ended up embedded in the concrete, requiring a repair. It took over a month just to get someone back out to look at it. When they finally did, they tried to walk back a previously agreed-upon discount that we had negotiated because of the extended delays and ongoing problems. Only when I referenced their own written email did they honor what they had already agreed to. What should have been a straightforward project dragged out for five months. While the onsite crew was generally respectful, Havenhub’s project management, communication, and accountability were consistently lacking. We are relieved the project is over, but we would not hire Havenhub again. There are many contractors who communicate clearly, price fairly, and stand behind their work. Based on our experience, Havenhub was not one of them.
• JS

  Jaime Saiz

  Nov 14, 2025
  1.0
  Do not do work with this guy I’m a contractor I did some work on one of there clients and now they don’t want to pay me I put lien on the property so they paid me do not do any work with them all
• KM

  Karen Mussack

  Nov 11, 2025
  1.0
  Buyer Beware! After interviewing several landscape companies, we chose Haven Hub because Branden was a fabulous salesman. He seemed to really understand our vision for our front yard landscaping. We were assigned Chris as our project manager and promised the job would be completed with 3 weeks. We paid half of the cost of the project up front. Then the problems started. Chris never showed up so I had to repeatedly call Branden for updates. Finally Chris came with workers and the project began. The workers, who were actually subcontracted out, completed the job within days. They put a thin layer of DG on the ground which ran off with the first rainfall, exposing the weed barrier in multiple places. All of the trees they planted have died in the 4 months since the project was completed. And we were told the trees and plants were guaranteed for one year—which is standard industry practice. So I called Haven Hub on October 20, 2025, and spoke with Chanel, who promised our job would be assigned to Juan, a project manager, who would be contacting us shortly. It is now 3 weeks since that initial call with Chanel, and repeated requests by me to have someone call us back. Today she called to say that the trees and plants are not covered and the DG erosion is not covered either. This bait and switch approach compels me to warn you to NOT USE HAVEN HUB!
• JM

  Jaime Martin

  Oct 19, 2025
  1.0
  IF I COULD LEAVE NEGATIVE STARS, I WOULD!!! I truly regret hiring HavenHub for my backyard project. After a salesman came to our door, he designed our landscaping plan — retaining wall, stairs, shed pad, boulders, and sprinklers — and quoted $24,995. I paid in full around July 8, 2025, with a contract promising completion by July 28. No one ever showed up until I contacted them. Since then, I’ve dealt with four project managers, endless delays, broken promises, and almost zero communication. One crew came but didn’t know what they were supposed to do and couldn’t reach anyone for direction. Another poured a footing, and then came back to threaten to break it up because “Havenhub didn’t pay them for their works done”. And another guy who helped that team came to warn us that he thinks they are doing it wrong. Months later, my yard is still torn apart, and HavenHub continues to ignore me despite taking full payment and. I’ve had to involve a lawyer just to try to get a response. Terrible communication, unreliable crews, and no accountability. Be very careful before hiring this company. Also, the only person who actually kept decent communication with us was the sales guy who sold it to us, but strangely enough he ended up getting kicked out of all company stuff and fired for no reason. WE JUST WANT OUR MONEY BACK SO WE CAN QUICKLY HIRE A NEW COMPANY TO GET IT DONE BEFORE THE SNOW MELT AND RAIN CREATES LAND SLIDE!!! This is all that’s been done after 3 months of it’s supposed “completion date”

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