HavenHub

Reviews

• DD

  Daniel

  3 days ago
  1.0
  We thought HavenHub was a good company and they were great at the beginning. After two months of having our artificial turf put down it was damaged and we have tried reaching out and we have had three account managers because they either quit or have been fired. We have called and called for the past 10 months and responses from them were we will get answer with no answers. I have sent emails with no response. I would truly appreciate a response back.
• NB

  Nina Berbiglia

  Dec 22, 2025
  1.0
  I hired this company because of the reviews I read back in February 2025. Unfortunately those reviews turned out to not be accurate in regards to my job. I still have issues and have been ignored when I have brought up the issues several times with the project manager, job site person, and the owner. I had been communicating with them regarding the several issues since at least April 2025 but now I am being ghosted since October 2025. The issues are: Turf was put in poorly and had to be redone 3 times, with issues of evenness, turf not secured correctly, and lack of weed barrier. This was the first issues and was corrected. Govee lights- These worked initially, but immediately stopped working. Initially 1/2 string light went out. I contacted the company and they failed to fix it or replace them. Now the lights don't work at all, and 1 single light stays lit. The light bulbs capture water as well. The product is of very poor quality and it's been known this product (model I was given) had issues since 2023 and continued through 2025 when I was given them. Lights till don't work and no one from Haven Hub has bothered to replace /install the product. Planter lights - These lights do look good, but the timer does not work. I asked for the operating manual for these lights several times, with no response. I have tried to reset the timer and even turn the lights off not only through the timer settings but manually with no response. The lights continually come on at all times of the day even if I turned them off a few hours earlier. The only way to have the lights off is to unplug them, which of course defeats the purpose of the lights. Again when this was brought up initially to the company back in April and several times more, no response. Fire Pit Gas Line- This is the biggest issue. The line is damaged under the newly laid cement. I had a gas leak where the gas company had to come out to shut the line off. I have communicated with the company yet again several times about this issue from at least August. I was told someone would come out and check it out, which was done and confirmed the damage was under the cement. I was told the issue would be fixed, but since that discovery nothing has been done and have not been able to use the fire pit since August. You would think a serious issue with a gas line they know was damaged in the area they did would be a priority, but I guess not. I would suggest anyone looking at this company for work to not choose them. There are too many issues reported not only through reviews, but I'm sure through BBB and Angie's list, as well as other review service companies. I am of course hopeful I will get a positive response and have the issues fixed immediately, before I have to go another route.
• UJ

  Ugly John

  Dec 1, 2025
  1.0
  I truly regret hiring them for my project.
• HG

  Heber Garcia

  Nov 20, 2025
  1.0
  I hired HavenHub for a landscaping project in my backyard on August 15th. It has been an absolute nightmare. After signing the contract, we went two full months with zero contact and zero progress. When we finally called to cancel due to the delay, the sales rep promised they were starting "soon." We gave them another two weeks—still nothing. When we called to cancel a second time (now over 70 days since signing), a contractor suddenly called to schedule that same day. It was too little, too late. The worst part is the financial aspect: we financed this project, and our loan provider released an advance to HavenHub. HavenHub has refused to refund these funds, meaning we are currently making monthly loan payments on a project that never even started. We are now forced to take legal action to get our money back. Do not trust this company with your money or your time.
• TG

  Tyler Goar

  Nov 17, 2025
  1.0
  Proceed With Caution — Our 5-Month Experience With Havenhub Now that our backyard project is finally finished, I can give a complete and accurate review of our experience with Havenhub. Unfortunately, it was consistently poor from start to finish, marked by avoidable mistakes, slow progress, and repeated attempts to shift additional costs onto us. The sales process was smooth, but that ended as soon as work began. We handled our own demolition and excavation exactly as directed by Havenhub’s project manager. Once they mobilized, they immediately claimed the excavation required a larger retaining wall and concrete pad, and sent us a surprise 28% change order with no prior discussion. When we pushed back, we were told, “changes happen in construction.” Only after escalating did they retract the change order—and immediately replace the original PM. Problems continued. Items we had already agreed on were re-labeled as “typos,” including the rebar reinforcement we had specifically requested. They pushed for cheaper alternatives without offering any cost relief, and any proposal we made to help reduce costs was dismissed. Pricing often felt inflated or unclear. They then quoted an unreasonable amount to add a single course to our retaining wall, insisting it was “pass-through” pricing despite the numbers not aligning with actual labor or materials. It rarely felt like we were being treated transparently or fairly. Work progressed extremely slowly. Most days, only one person was onsite, and Havenhub failed to follow a single schedule they provided. Communication was poor—basic questions regularly went unanswered for days. Early on, their crew used the excavator we had rented without permission, damaging our lawn and breaking multiple sprinklers. When the concrete was finally poured, the layout itself was good, but the crew never returned to water it and never told us we needed to. The color we paid for faded within days due to improper curing, and despite initial promises, Havenhub never stained the concrete. We’ve been forced to live with the inconsistent color permanently. The mow strips were another example of poor work. The first set was poured so badly that they tore them out—then buried the concrete debris behind our retaining wall instead of hauling it away. They later had to return, dig out the buried concrete, and finally remove it properly. On another mow strip, one of their workers broke a sprinkler line and never informed us, causing a small flood and killing part of the lawn. Havenhub eventually replaced the sod and repaired the irrigation, but only after weeks of delays and repeated follow-ups. Even after “completion,” issues continued. A stick from a removed tree ended up embedded in the concrete, requiring a repair. It took over a month just to get someone back out to look at it. When they finally did, they tried to walk back a previously agreed-upon discount that we had negotiated because of the extended delays and ongoing problems. Only when I referenced their own written email did they honor what they had already agreed to. What should have been a straightforward project dragged out for five months. While the onsite crew was generally respectful, Havenhub’s project management, communication, and accountability were consistently lacking. We are relieved the project is over, but we would not hire Havenhub again. There are many contractors who communicate clearly, price fairly, and stand behind their work. Based on our experience, Havenhub was not one of them.

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