Greenfoot Energy Solutions

Reviews

• HM

  Heather McKinnon

  1 day ago
  1.0
  Greenfoot was great in the sales department, however the service has been horrible. I have been trying to book a maintenance service for over a week. After numerous calls and messages, nobody has returned my call. When I left a comment on their Facebook page stating I couldn’t reach anyone at 1 800 380 9384, they deleted my comment. There is no way to book an emergency appointment. Would never recommend Greenfoot.
• DC

  dave crocker

  2 days ago
  5.0
  Heat pump replacement was a breeze. Quick and easy installation. Worked with us on placement. We also had the attic insulation crew in. Initial visit, they found suspect old wiring and ceased work until we had an electrician come and clean it up. Turned out to be a false alarm but, we are glad the initial crew had safety top of mind. They came back and finished the job and were also quick and easy. Will definitely recommend Greenfoot.
• DJ

  Dan Jordan

  5 days ago
  1.0
  I reached out to Greenfoot in January regarding a warranty repair for my heat pump. After calling their phone number and waiting on hold for up to an hour multiple times without anyone ever answering the phone I changed tactics and used their online form to book an appt. My appt was confirmed via email shortly thereafter, and again confirmed 24 hours before the actual appt. The day of the appt no one showed and no one contacted me. I then went back to calling with the same result - no one ever answers the phone. So I decided to make another appt via the online form. I again got my appt confirmation email, and another confirmation email 24 hours before the scheduled appt. Guess what. No one showed or called again. At this point I changed tactics once again and reached out to Greenfoot's sales team via the Sales online form. A salesperson got back to me within the hour - surprise, surprise. I explained my situation to the salesperson who said they could transfer me over to Service directly so I agreed. They just transferred me to the number I've been calling. I waited on hold for 30 minutes, no one answered as usual. Since I now had the salesperson's phone number, I called back. I further explained my situation and insisted to speak with someone in Service which I was finally able to do. I explained to the Service person the charade so far. She gave me excuses about their online appt form not working properly and scheduled me another appt. After getting off the phone with her I received the appt confirmation email. 24 hours before the appt, I instead received a phone call from Greenfoot. They can't make my scheduled appointment and must reschedule! Since I have no choice, I accept the rescheduling, get my confirmation email, get my 24 hour confirmation email and this time someone actually shows up. It is now February 23rd. After diagnosing the unit, the technician determines it to be a mechanical failure of the compressor and the compressor will need replacement. Since my warranty only covers parts, Greenfoot will send me a quote for labour. I receive the quote - $1000 - and reluctantly agree to the quote so they may order the compressor. I wait. I give them one month to source the compressor and one month to contact me to book the appointment - they never do. I reach out after two months, they apologize and book me the following week. It's now May 22nd and a different technician shows up with the compressor. He installs it but the system won't take a full charge. He troubleshoots. He explains to me a cascade failure of PCBs, valves, and other things. Basically I'll need to replace most of the internals. Greenfoot will send me a quote. I wait for my new quote. Once again I hear nothing for months. On July 28, GREENFOOT SENDS ME A BILL FOR THE COMPRESSOR INSTALL. No quote, no phone call, no one reaching out. Just an email with an invoice attached. I ignore the invoice and continue to wait for my new quote. It's the end of August and I've still not heard from anyone so I reach out again and this time a lovely AI agent answers the phone. I convince the clanker to put a human on the line. I explain that my warranty repair has yet to be completed and that a quote for further repair was never sent. The person I'm speaking to can see that a quote is indeed supposed to be made up and sent to me. The person assures me they will speak to the Parts department and get a quote out. On August 22, I finally receive the quote. I accept the quote so they may order parts. On September 4th, I receive a message saying my parts are in and they'd like to do the install on September 21st. I agree. On September 20th, I receive a call saying they can't make the appointment on the 21st and reschedule me to the 24th. The 24th arrives and so does the technician. The install goes well and my heat pump works again. I can only surmise that all the positive reviews for Greenfoot are from customers who receive free heat pumps via NB Power energy assessments. I've never dealt with a worse company in my 45 years on this planet. Bell Canada comes close.
• AM

  Aundrea Mitchell

  6 days ago
  2.0
  While I appreciate the technician showed up early (the reason the get 2 stars). They showed up and said they wouldn't do the work because AI scheduled it wrong. Green foot installed the system but AI booked the appointment for only 2 hours instead of 6 to do the work. So he wouldnt even stay to do 1 head while he was here. But they'd call me to reschedule. Let's see how long that call takes to come in.
• SM

  Santosh Manchikanti

  Sep 27, 2026
  5.0
  I had a great experience with the HVAC technician( Bradley )who installed our heat pump. He did an excellent job and was professional, knowledgeable, and thorough throughout the installation. He took the time to ensure everything was installed properly and working efficiently. His workmanship and attention to detail were impressive. I’m very happy with the service and would definitely recommend him to anyone looking for reliable HVAC installation. Great job and excellent service!