West Coast Floor Company

Reviews

• RG

  Ryan Guymer

  Jan 30, 2026
  1.0
  I scheduled an estimate with West Coast Floor on 2/4/25 for 2/18/25 and was initially impressed when I received a response within 13 minutes. On 2/11, I confirmed with Jesus that he would arrive between 1 and 1:30 PM--at no point did he mention that someone else would be handling the estimate. On 2/18, I took time off work and made the trip from Santa Rosa to my San Rafael property, only to be completely stood up. No one from West Coast Floor showed up, called, texted, or emailed. At 4:30 PM, I sent Jesus a message, assuming something might have happened. Despite his previous responsiveness, he never replied. On 2/19, I called the company and asked to speak with the owner--turns out, that was Jesus. I explained what had happened and asked why no one showed up. His response? "Jeff went home sick." This was news to me since I had been expecting Jesus himself. I pointed out the inconvenience, expecting any reputable business owner to immediately take responsibility and apologize. Instead, Jesus seemed aloof, only offering a half-hearted apology after I pressed him on the lack of communication. He then mentioned that they were doing a lot of "night jobs at resorts" and that their "days are short." If that's the case, why take on more work? The complete lack of professionalism, accountability, and basic communication is unacceptable. If you value your time and expect reliability, I strongly recommend looking elsewhere. I wish I had more closely read similar reviews before wasting an entire workday with WCF, Jesus, and whoever "Jeff" is.
• DV

  Dan Voican

  Oct 3, 2019
  5.0
  Awesome work. Used them on my new condo.
• HM

  hanan musafia

  Oct 3, 2019
  5.0
  We remodel our home and call those guys to replace the floor in our house. They came on time and the work that they did looks amazing! If you need to replace your floor check with those guys first! A++

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