Fence Factory - Conejo Valley

Reviews

• BR

  Becky Richards

  Feb 10, 2026
  1.0
  Four weeks ago our dog suffered a serious and devastating injury in our backyard. One of the fence wires installed by Fence Factory was protruding, which caused the injury. As a result, our dog required emergency treatment and ultimately had his eye surgically removed last week. Actually, several of the fence wires installed were protruding. This situation has been heartbreaking and extremely difficult for our family. We initially reached out to John (Supervisor from FF) and later spoke with Seth. (Manager from FF). During those conversations, both indicated verbally that the company would help with the resulting expenses. However, we received an email from Seth 2/9 stating that they will not assist with any of the veterinary or related costs. This is concerning and contradicts what we were told directly. We emailed and called the owner, Steve Bennett, he will not call or email back. I have tried to resolve this matter with the company. - Fence Factory installed the fencing. - We are not fencing experts and relied on their professional installation. John had mentioned it's not our problem, we don't manufacture the fencing, only install it. Exactly, they install it! - Their website states that your fencing is designed to keep pets safe. - Their website also states that staff attend weekly safety meetings. - The wire that caused the injury was part of their installation. They stated it was our job to inspect the fencing, we are not fencing experts, they are. - Comments made during this process from the company, including remarks about dogs’ lifespans, were extremely upsetting given the circumstances. - They never "fixed" the fencing, we had to do it in order to keep the animals safe.
• AN

  anita nikaeen

  Dec 26, 2025
  1.0
  i am very upset and wish i never did it. the major issue is that this company don’t have their own installers, they hire subcontractors to do the job the subcontractors don’t care about your property. the fence they sell is good, the issue is installation. they destroyed and clogged my drainage o. one side, with heavy rains i got completely flooded in the area that never flooded before. but they heir fences and find your own installers
• JM

  Jennifer Mccolm

  Jan 8, 2019
  1.0
  Horrible customer service. I have been trying to schedule an appointment for an estimate for weeks now, with no success. They keep giving me the run around, no manager or supervisor in the office...they're either out in the field, out to lunch (at 10:30am????), or not in the office....messages left, no one ever calls me back....what a joke. Lost my business.
• DD

  David Dadson

  Nov 18, 2015
  5.0
  I have great experience with Fence Factory Agoura Hills and they nicely handle for my all project and was very pleasant to deal with me! I give 5 star of their amazing customer service.