Sunbelt Rentals is your trusted source for contruction equipment and tool rentals. Whether you're looking for earthmoving equipment for your job site or small tools for your home improvement project, we're fully stocked with thousands of tools and types of construction equipment to outfit you for any job. We offer skidsteers, generators, scissor lifts and more-- all backed by the Sunbelt Promise and our 24/7 customer support. Visit our location in Los Angeles to get help with all of your equipment rental needs today!
Driver was claiming that he can take as long as he wants because he gets pay by the hour.
JG
Joseph Garcia
Feb 6, 2024
1.0
This company doesn't know what they are doing. I researched online to see which company has a dehumidifier to work on a client's water damaged property. Lowe's was out. Home Depot didn't have any either. Their entire shelves were empty due to the 3 days of rain. I did another search on Google using the keywords "dehumidifier near me". Sunbelt came up so I called them before driving to their office. The guy on the phone said yes we have a 10 gallon dehumidifier. I said ok. Hold it for me. I am driving from the Home Depot on Figuora and will be there in about 10 minutes. When I arrived I told them what I was there for so the front desk guy charged my credit card $200 as a deposit. Gave me a receipt to show the technician out in the yard so that he can load it in my vehicle. I waited for 10 minutes and no one showed up. I went looking for him around the property. He informed me that he did not have any. We walked back to the desk and he told them that the last 2 were rented by someone less than an hour ago. A Philipino cashier took over. She looked it up in the computer and said that there was one at another location so she took my receipt and cancelled my deposit before I left. She told me the next day that it would take 2 business days to show up in my bank account. When I arrived at the location she told me to go, the guy told me that my card did not go through. It was declined. I told him that the other location charged my credit card. He said to come back in an hour and try again. So I did. Again it didn't go through. I told him that I would try again the next morning when they open. At home I checked my account online and it showed that it had not gone through yet so I added money to my account by depositing some cash. When I went back. The female Hispanic cashier now said that the deposit had changed from the $200 that I was going to be charged to $500 now. I asked her why the drastic change. Yesterday the guy said that it was only going to be $200 that was going to be put on hold. He said we usually go high $300 then go down to the $200. She just ignored me and started helping someone else without answering me. So I just left. The left hand is not telling the right hand what they are doing. They just keep deleting request. When she asked me for the address that the equipment was going to be used at I told her that I already gave it to the guy yesterday.
Too many people don't know what they are doing and the software that they use doesn't have a field box for notes.
EA
Edwin Avelar
Jan 4, 2018
5.0
Knowledge is top here. You will not be given wrong info
All you need is your driver’s license or a government-issued photo ID and a credit or debit card to pay for the rental upfront. No extra deposit is required.
Increase your financial flexibility with our Commercial Credit account. Our online application can be completed anytime, from anywhere.
Is a deposit required for a reservation?
For customers without a line of credit, Sunbelt Rentals does not require a deposit to rent tools and equipment. However, you will be asked for payment information when you make your reservation. Your credit or debit card will not be charged for the rental period (one ((1)) day minimum) until you pick up the equipment.
For Credit Customers, we will secure a deposit for your reservation. This deposit will be held within your account until the rental equipment is returned and the contract closed. Apply for a credit account here.
If your project is quick and you only need the equipment for a few hours, Sunbelt Rentals does offer a Rapid Return rate. Return the equipment within four (4) hours of the pickup time and we will refund the difference of the Rapid Return rate. Rates will vary based on product. Call 800-667-9328 if you have any questions.
What if I need to keep my equipment longer?
If you need assistance, please contact the branch of the equipment rental and they can extend the rental for you. When you keep the equipment longer, we will add the additional time and charges to your contract and credit card. Please refer to the rental contract, where the day, week and 4-week rates are shown for each piece of tool and equipment.
Can I return rented equipment at any location?
Typically, equipment should be returned to the same location where you initially rented it. If you need to return it to a different location, please contact the store where you rented the equipment for guidance. It’s advisable to call ahead so we can assist you in finding a convenient alternative location for your return. Your convenience is our priority.
What is the cost for the delivery of equipment to my location?
The delivery charge is calculated based on the category and class of equipment, the location of the rental location, the distance of the project site from the rental location.
Can I get tools and equipment delivered to me?
Yes, Sunbelt Rentals offers convenient delivery options from our extensive network of locations for a reasonable fee. When making a reservation, simply select the delivery option. During the reservation process, you can specify the delivery drop-off date and time, as well as your estimated equipment pickup date. The estimate is for our planning purposes and not a final date.
To initiate our equipment pickup service, you must confirm the end of your rental via the app or by phone. Additionally, if you have specific delivery instructions or prefer a designated contact person for coordination, please include those details when submitting your reservation.
For businesses utilizing a commercial credit account, associated delivery and pickup fees will be reflected in your invoice.
To receive notifications about your delivery, adjust your settings in your account to receive reminders and updates related to your delivery and pickup.
What happens if a tool breaks or quits working while I am renting it?
Sunbelt Rentals inspects and services each piece of equipment prior to each rental and should be in good working order. If you experience problems with the tool while renting it, please go to the specific Equipment Detail page within the reservation to request service. If you need additional assistance, please contact the branch of the equipment rental and they can arrange for next steps or a replacement. If you want to have protection in the event of damage, Sunbelt Rentals offers a Rental Protection Plan (RPP), which can be purchased at the start of your rental.
What do I need to rent a tool from Sunbelt Rentals?
You need a valid driver's license or government-issued photo ID and a credit or debit card to pay for the rental upfront. No extra deposit is required.
Is a deposit required for a reservation at Sunbelt Rentals?
No deposit is required for customers without a line of credit, but payment information is needed when making a reservation. For credit customers, a deposit is secured and held until the equipment is returned and the contract is closed.
Can I keep my rented equipment longer than planned?
Yes, contact the rental branch to extend your rental. Additional time and charges will be added to your contract and credit card accordingly.
Can I return rented equipment at any Sunbelt Rentals location?
Equipment should typically be returned to the original rental location. If you need to return it elsewhere, contact your rental store for guidance and assistance.
Does Sunbelt Rentals offer equipment delivery to my location?
Yes, delivery is available for a reasonable fee based on equipment type and distance. Specify delivery preferences during reservation; delivery and pickup fees apply for commercial credit accounts.
What are the operating hours of Sunbelt Rentals in Los Angeles?
The branch is open Monday through Friday from 7:00 AM to 5:00 PM and closed on Saturdays and Sundays.
What types of equipment does Sunbelt Rentals offer?
They offer a wide range including aerial work platforms, air compressors, concrete and masonry tools, earthmoving equipment, forklifts, landscaping tools, generators, pressure washers, and more.
How can nearby places help me when visiting Sunbelt Rentals in Los Angeles?
Nearby places like Big Tummy Submarine Sandwiches and Cafe Rich offer food options for breaks before or after your rental visits, while locations like Pep Boys can assist with automotive needs if you require tools related to vehicles.
Are there nearby businesses that complement Sunbelt Rentals services?
Yes, nearby businesses such as Stock Building Supply and BMC - Building Materials & Construction Solutions provide construction materials, which can be convenient for your projects alongside equipment rentals.
How can nearby automotive services benefit customers of Sunbelt Rentals?
Nearby car dealers like Next Mile Auto and Maya Motors, as well as service centers like Pep Boys and Gotch Design, offer automotive parts, repairs, and customizations that may complement your equipment rental needs.