Puronics is a leading water treatment equipment manufacturer headquartered in Livermore, California.
Puronics water treatment products condition and purify millions of gallons of water per year. Many leading restaurants and hotels rely on Puronics systems, as do dry cleaners, country clubs and other companies. Individuals use Puronics water treatment products, providing high quality water throughout their homes, to provide a variety of aesthetic and economic benefits.
Puronics water treatment systems include technologies such as water softeners, water filters, micro-filtration, ultra-filtration, bacteriostatic carbon filtration, reverse osmosis and ultraviolet disinfection.
Many customers expressed dissatisfaction with the water softener's effectiveness, citing ongoing hard water issues and inadequate performance despite high expectations.
Sales Practices
Several reviews highlighted concerns about aggressive and misleading sales tactics, with customers feeling pressured into expensive purchases.
Customer Service
While some customers praised the service technicians for their professionalism and knowledge, others reported poor customer service experiences, including slow responses and unhelpful support.
Installation Quality
Many customers were pleased with the installation process, noting the professionalism and efficiency of the technicians.
Warranty Issues
Customers reported frustrations with the warranty coverage, feeling it did not meet expectations and was not honored as promised.
KP
Khushali Patel
6 days ago
5.0
Excellent service by John Vazquez today. He was honest and thorough with the job, and educated me about how to get the best performance out of my Puronics filtered water system and water softener. Thank you John & Puronics
EG
Elizabeth wall Giesbrecht
Feb 20, 2026
1.0
We bought a softener and it has a leak no pressure n when we tell the person who installed it for us they never reply, I don’t refer any to this
AK
Aamir Khan
Feb 17, 2026
1.0
I purchased a Puronics water softener system expecting it to effectively solve my hard water issues. Unfortunately, it has not performed the way it was represented. I continue to experience signs of hard water, including mineral buildup and water that simply doesn’t feel softened. For a system marketed as a premium solution, the results have been very disappointing.
When I reached out to customer service for help, the experience only added to the frustration. Responses were slow and unhelpful, and there was no meaningful effort to troubleshoot or stand behind the product.
Even more concerning is the advertised “lifetime warranty.” When I tried to get support under the warranty, it did not live up to expectations. The coverage felt limited and did not provide the protection that was implied at the time of purchase.
For the price point, I expected a system that works and a company that stands behind it. Unfortunately, neither has been my experience. I would recommend that potential buyers carefully evaluate both the product’s performance claims and the warranty terms before purchasing.
AP
Alfredo Pedro
Oct 20, 2025
1.0
Shady and predatory salesmen that tried conning my parents into buying at $20,000 water softener system. Thank God I was there to realize the scam. Florida based btw. Buyers beware, look at Reddit
AA
Akshat
Mar 21, 2024
5.0
I got a water softener and an under sink RO system. Terry did a great job at installing and explaining the system.
Puronics LLC manufactures water treatment equipment including water softeners, water filters, micro-filtration, ultra-filtration, bacteriostatic carbon filtration, reverse osmosis, and ultraviolet disinfection systems.
Where is Puronics LLC located?
Puronics LLC is located at 7425 Southfront Rd, Livermore, CA 94551, USA.
What are the operating hours of Puronics LLC?
Puronics LLC operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Since when has Puronics LLC been established?
Puronics LLC has been established since 1947.
Who are the typical customers for Puronics water treatment products?
Typical customers include leading restaurants, hotels, dry cleaners, country clubs, and individuals seeking high quality water for their homes.
How can I contact Puronics LLC?
You can contact Puronics LLC by phone at +1 866-439-1489 or visit their website at https://puronics.com/.
Is there a coffee shop near Puronics LLC where I can relax before or after visiting?
Yes, Starbucks is located near Puronics LLC where you can enjoy coffee or use internet services.
Are there any hotels near Puronics LLC for visitors who want to stay nearby?
Yes, there are nearby hotels including Best Western Plus Vineyard Inn and La Quinta Inn Livermore for accommodation.
Can I find a gas station near Puronics LLC?
Yes, Chevron and 76 gas stations are located nearby, convenient for refueling your vehicle when visiting Puronics LLC.
What types of businesses surround Puronics LLC that might interest visitors?
Nearby businesses include restaurants like Produce Exchange, optometrist Protective Optics, motorcycle dealers such as East Bay Harley-Davidson and Livermore Harley Davidson, and other service providers.
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