Business Details
About
Carpet Store
Carpe Empire Plus provides carpet, hardwood, laminate, tile, luxury vinyl, waterproof flooring and more with quality INSTALLATION!!! WE are licensed and insured. All our installers work for CARPET EMPIRE PLUS. Located in the Coachella Valley with three showrooms: CATHEDRAL CITY, PALM DESERT and INDIO. 800-21-FLOOR
Location
Hours
Reviews
4.4
171 reviews
5 stars
137
4 stars
10
3 stars
3
2 stars1
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, helpfulness, and responsiveness of the staff throughout the sales and installation process.
Installation Quality
The installation teams received positive feedback for their efficiency and quality of work, although there were some complaints about miscommunication and issues with specific installations.
Product Satisfaction
Customers expressed satisfaction with the variety and quality of flooring products offered, though there were some reports of issues with carpet buckling and defects.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding pricing transparency, customer service inconsistencies, and handling of issues post-installation.
- DLDon Leve6 days ago5.0I have just had Empire complete installation of wood flooring in my guest casita. They have now done every room in my home. Their product is exceptional as was the quality of the installation. Working with them from sales through installation was a pleasure. Everyone I have met from sales to the installers was professional, easy and pleasureful to work with. Gave them an 11 on a scale of 1 to 10.
- CGCharles GruberJan 4, 20265.0In the event you're looking for flooring, with a good selection and great service. Why would you look any further than Carpet Empire? The sales staff were extremely helpful and the installation crew couldn't have been nicer and more efficient. It's the kind of service your grandparents always talked about, and it exists at Carpet Empire.
- MGMike GregorianDec 29, 20255.0I was very happy with the Lux Vynl flooring installed in my home. The management was very professional and efficient. The installation team with Edgar and his crew were exceptional. They did a very clean job in a short amount of time. I would highly recommend Carpet Empire Plus to anyone looking to do new flooring.
- MRMo RossDec 23, 20251.0This business is owned by a disgusting person. The owner or manager just came out to FORKLIFT a homeless couple and their things with his machine on the side walk near the business. To be that disgusting at a time like this, this business should not be in the community if that’s the way they are going to treat the unhoused. There was so many better ways to handle that but the day before Christmas, EARLY in the morning, right before the rain, that’s what you decide to do. If it bothered you so much, you should’ve called for assistance but to take it upon yourself to do that was HORRIBLE. We see you! Don’t buy anything from them.
- GBGailya BrownNov 20, 20255.0Carpet Empire provided the red carpet for Dezart Performs’ gala celebrating the opening of our new theatre and the were wonderful to work with. We changed the amount of carpet we needed a couple of times, and they had someone come out right away to adjust the measurements. They arrived promptly to install the carpet the day of the opening. We had three nights of celebration, the last of which occurred after a pummeling rain. The carpet held up really well. We were able to squeegee out the rain and the carpet looked great all evening. I recommend Carpet Empire for their generosity, reliability and the quality of their product.
Frequently Asked Questions About Carpet Empire Plus
What types of flooring products does Carpet Empire Plus offer?
Carpet Empire Plus offers carpet, hardwood, laminate, tile, luxury vinyl, waterproof flooring, natural stone, and glass tile.
Does Carpet Empire Plus provide installation services?
Yes, Carpet Empire Plus provides quality installation services with licensed and insured installers who work directly for the company.
What are the business hours of Carpet Empire Plus?
Carpet Empire Plus is open every day from 9:00 AM to 5:00 PM.
Where is Carpet Empire Plus located?
Carpet Empire Plus is located at 68307 E Palm Canyon Dr, Cathedral City, CA 92234, USA.
What brands of flooring does Carpet Empire Plus carry?
Carpet Empire Plus carries Mohawk, Shaw, and Fabrica brands.
What services, aside from flooring installation, does Carpet Empire Plus offer?
They offer kitchen and bathroom remodels, design consultation, residential and commercial installations, and in-home measurements.
What payment options are accepted at Carpet Empire Plus?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
How can I contact Carpet Empire Plus?
You can call them at +1 760-324-9797 or email carpetempireplus@gmail.com.
What nearby places can I visit when I come to Carpet Empire Plus in Cathedral City?
Nearby places to visit include Daniel’s Table for Mediterranean food, Quick Quack Car Wash for auto detailing, and Happy Feet Massage for relaxation services.
Are there convenient car rental services near Carpet Empire Plus?
Yes, nearby car rental agencies include Enterprise Rent-A-Car, Thrifty Car Rental, and Alamo, which can help customers arriving without a vehicle.
Can I visit any nearby restaurants after shopping at Carpet Empire Plus?
Yes, you can enjoy a meal at nearby restaurants such as Taqueria Los Panchos for Mexican cuisine, Johnny Pasta’s for Italian dishes, or Santorini Gyro for Mediterranean flavors.