Brand Certified
Carpet Empire Plus
4.4(177 reviews)
Certified by Carpet Empire Plus • Mar 01, 2026
Business Details
68307 E Palm Canyon Dr, Cathedral City, CA
92234, United States
Certified by Carpet Empire Plus • Mar 01, 2026
(760) 324-9797
Certified by Carpet Empire Plus • Mar 01, 2026
https://www.carpetempireplus.com/
Certified by Carpet Empire Plus • Mar 01, 2026
About
Certified by Carpet Empire Plus • Mar 01, 2026
Carpet Store
Carpe Empire Plus provides carpet, hardwood, laminate, tile, luxury vinyl, waterproof flooring and more with quality INSTALLATION!!! WE are licensed and insured. All our installers work for CARPET EMPIRE PLUS. Located in the Coachella Valley with three showrooms: CATHEDRAL CITY, PALM DESERT and INDIO. 800-21-FLOOR
Location
Certified by Carpet Empire Plus • Mar 01, 2026
Hours
Certified by Carpet Empire Plus • Mar 01, 2026
Reviews
4.4
177 reviews
5 stars
143
4 stars
10
3 stars
3
2 stars1
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness, professionalism, and responsiveness of the staff, particularly highlighting individuals like Michael Balian and Janis Avedesian.
Quality of Work
The quality of flooring products and installation received positive feedback, with many customers expressing satisfaction with the results and the craftsmanship.
Pricing
Customers noted competitive pricing and fair quotes, often mentioning that they felt they received good value for their money.
Communication Issues
Some reviews indicated problems with communication, particularly regarding follow-ups and handling of issues, which led to frustration for certain customers.
Mixed Experiences
While many reviews were positive, there were also several negative experiences reported, particularly concerning customer service and product issues, indicating inconsistency in service.
- PRP.R. RollFeb 17, 20265.0Carpet Empire is absolutely wonderful. Janice was always "there" for me as I helped a client replace his carpet. Installers were great too. I highly recommend Carpet Empire. Seamless (pun intended) experience!
- EWELizabeth WayFeb 5, 20265.0Have always been happy with carpet empire! Great prices and great customer service.
- WMwendy melcherFeb 4, 20265.0Appreciate the quality of the job, customer service and responsiveness to questions. We love the flooring!
- ACAllison CrownerJan 31, 20265.0This is our third time using Carpet Empire Plus, and once again they delivered excellent results. Michael Balian, the owner and salesperson, is a pleasure to work with—knowledgeable, honest, and genuinely focused on making sure you get the right product for your space, not just making a sale. Michael took the time to explain options, pricing, and timelines clearly, and everything went exactly as promised. The quality of the carpet and installation was outstanding, and the process was smooth from start to finish. It’s rare to find a company that’s this consistent, which is why we keep coming back. If you’re looking for great service, fair pricing, and someone you can trust, I highly recommend Carpet Empire Plus and Michael Balian
- PLPedro LopezJan 31, 20265.0I had an excellent experience with Carpet Empire Plus, and I can’t say enough good things about Michael Balian, who is both the owner and the salesperson. Michael was professional, knowledgeable, and genuinely cared about making sure I was happy with my purchase. He took the time to explain all of my options, answered every question patiently, and never made me feel pressured. The quality of the carpet and workmanship exceeded my expectations, and the entire process—from selection to installation—was smooth and stress-free. It’s rare to work directly with an owner who is this hands-on and committed to customer satisfaction. If you’re looking for great pricing, high-quality flooring, and honest, personalized service, I highly recommend Carpet Empire Plus and working with Michael Balian.
Frequently Asked Questions About Carpet Empire Plus
What types of flooring products does Carpet Empire Plus offer?
Carpet Empire Plus offers carpet, hardwood, laminate, tile, luxury vinyl, waterproof flooring, natural stone, and glass tile.
Does Carpet Empire Plus provide installation services?
Yes, Carpet Empire Plus provides quality installation services with licensed and insured installers who work directly for the company.
What are the business hours of Carpet Empire Plus?
Carpet Empire Plus is open every day from 9:00 AM to 5:00 PM.
Where is Carpet Empire Plus located?
Carpet Empire Plus is located at 68307 E Palm Canyon Dr, Cathedral City, CA 92234, USA.
What brands of flooring does Carpet Empire Plus carry?
Carpet Empire Plus carries Mohawk, Shaw, and Fabrica brands.
What services, aside from flooring installation, does Carpet Empire Plus offer?
They offer kitchen and bathroom remodels, design consultation, residential and commercial installations, and in-home measurements.
What payment options are accepted at Carpet Empire Plus?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
How can I contact Carpet Empire Plus?
You can call them at +1 760-324-9797 or email carpetempireplus@gmail.com.
What nearby places can I visit when I come to Carpet Empire Plus in Cathedral City?
Nearby places to visit include Daniel’s Table for Mediterranean food, Quick Quack Car Wash for auto detailing, and Happy Feet Massage for relaxation services.
Are there convenient car rental services near Carpet Empire Plus?
Yes, nearby car rental agencies include Enterprise Rent-A-Car, Thrifty Car Rental, and Alamo, which can help customers arriving without a vehicle.
Can I visit any nearby restaurants after shopping at Carpet Empire Plus?
Yes, you can enjoy a meal at nearby restaurants such as Taqueria Los Panchos for Mexican cuisine, Johnny Pasta’s for Italian dishes, or Santorini Gyro for Mediterranean flavors.
Brand Certified Facts from Carpet Empire Plus
Carpet Empire Plus partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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