Rep-Air Heating And Cooling

Reviews

• AZ

  Ashley Zepedeo

  Jun 24, 2026
  5.0
  The staff were great from the consultation to the installation to the customer service. Our AC broke and we needed to replace it. Graham was great with explaining what was wrong and the different routes we could take whether to fix it or replace it. He was thorough with the different replacement options there were. Ultimately we decided to replace it as the AC was older and this would be the best option. Brayden installed the AC and it works great! He was efficient, clean and professional. Trish has also been fantastic when it comes to communication. She has answered all of our questions and her responses are quite fast. Overall we are very happy with our choice to go with Rep-Air Heating and Cooling!
• ML

  marg lamb

  Jun 24, 2026
  5.0
  I've been through a nightmare with another heat pump company, so I decided to get a second opinion. I was so amazed at the kind of service I got from Rep-Air, Marek and Jay were exceptional. They took their time and were very patient and explained everything to me. I would definitely recommend your company.
• AB

  Angie Bull

  Jun 15, 2026
  5.0
  I had a new AC and furnace installed a few weeks ago. The customer service has been top notch! Graham, Justin were the main technicians for my installation and they were respectful of my property, professional and explained everything to me that was easy to understand. I had a few concerns with the noise of the new AC and they came back and wrapped the lines and put a " muffler " on the outside AC unit pipes which I really appreciated until the background noise was much less! They also came back and installed a new thermostat as my previous one wasn't consistent with regulating the temperature. I also really appreciated that! I had a problem with my AC not turning on after( which was due to a schedule that was in the new thermostat) This happened on a Sunday and it was hot out 🥵32 degrees. I phoned the office and they had Graham come out Monday morning at 8 am to fix it which again I really appreciated the prompt customer service! Trish phoned me back very quickly after I called and it was fixed Monday morning. The quick responses and customer service has been outstanding and I highly recommend this company!
• NN

  Nat Natola

  Jun 15, 2026
  1.0
  🚨BEWARE - ★☆☆☆☆ ★☆☆☆☆ If I could give negative stars, I would. We called REP-AIR HVAC because we already knew our air conditioning system had a refrigerant leak. We specifically asked them to come out, identify where the leak was coming from, and explain our options. During the visit, they checked the pressure in the system and applied a soapy solution to a few areas. We were then told that there was likely no refrigerant left in the system, that our equipment was discontinued, and that refrigerant would be difficult to obtain. We were told they may have to try to find refrigerant through Facebook Marketplace from people who were essentially hoarding it and that finding what we needed would be unlikely. However, in later text communications, Justin who said he was the owner admitted that refrigerant could be obtained and that replacement components for the discontinued equipment could still be found. This directly contradicted what we had been told during the appointment. Rather than focusing on locating and repairing the leak, much of the approximately two-hour visit was spent trying to convince us to replace our entire air conditioning system with a new unit quoted between $20,000 and $28,000. We were repeatedly told that most air conditioners only last around 10 years and that even if the system could be repaired, it would be like "putting a brand-new engine and a brand-new transmission into an old car," implying that repairs would not make sense financially. Our system was only about 10 years old. When we decided that we wanted time to think about it, we were presented with an invoice. The issue was that we had specifically called because we already knew we had a leak. We questioned why we were being charged to diagnose a leak that we had already identified before they arrived. When we contacted the office, the explanation changed. We were first told it was a dispatch fee. Justin later stated that the charge was because they had spent two hours working at our property. However, documentation and a screenshot from their own computer provided to us by REP-AIR proved that “ discussed for two hours about options “Found unit with leak, ( they did not find the leak. We told them there was a leak. Then they wanted us to charge us $2000 to find out exactly where the leak was coming from ) customer decided not to go with repair/leak detection. Talked with customer out options for approximately 2 hours” While REP-AIR was still at our home, we contacted another HVAC company with over 30 years of industry experience. After reviewing the situation, they advised that we did not need a complete system replacement and estimated the repairs at approximately $1,600 The red air employee was completely embarrassed and shaking, and couldn’t pack his bags fast enough. When Justin was confronted with the inconsistencies and our concerns, he offered to refund the charge. We then asked why we had been charged at all, especially considering that we never signed his invoice and were never advised of any charges before the visit. We did not sign an invoice authorizing the charge, yet our credit card was processed anyway. Justin's response was, "It is just as much your responsibility to ask what the charge is as it is for us to tell you." Justin initially stated he would refund the money. When we followed up the following week because no refund had been issued, he claimed he had not processed it because “we had not gotten back to him and now he changed his mind. After further discussions and after we advised him that we intended to share our experience publicly and pursue other legal avenues regarding the matter, he Said you must really need the money and because we were being "annoying Dude This was one of the most frustrating service experiences we have ever had. Between the contradictory statements, the pressure to replace a system that another experienced HVAC company said could be repaired, the changing explanations for the charges, and the refund situation
• PY

  Peter Y

  Jun 15, 2026
  5.0
  The people at Rep-Air were all excellent and professional. Marek was friendly and informative helping pick the best system for our house. Brayden,and his team, Shahin and Abdul, arrived promptly, did a great job with the installation, kept everything clean after they were done and gave a thorough explanation for the setup and use of the system. Chantelle and Brittany kept us in the loop for timing and even managed to get the install done earlier than initially planned. Highly recommended team. Thank you !!