Business Details
About
Countertop StoreFlooring StoreCabinet MakerKitchen AppliancesStone & Sand SupplierKitchen RemodelerBathroom RemodelerShowersWalk In Tubs & Showers
Bringing the most exquisite stone from worldwide fabricators to the Anaheim area is our mission at Best Cheer Stone Inc. Since 1994, we've served as your one-stop shop for all of your builder needs with top-notch countertops and kitchen cabinets in Anaheim, CA. Whether you want a fabulous quartz vanity for your bathroom or top-of-the-line granite countertop at your office, we have you covered for these and more. We're proud to offer a grand selection of prefabricated countertops, cabinets, and stone slabs at competitive pricing. We are also the nation's leading African marble and granite distributor and can take on any size of residential or commercial project. Contact us today and discover the amazing quality of products we have to offer.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.9
183 reviews
5 stars
107
4 stars
27
3 stars
6
2 stars
7
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised specific staff members like Emily, Mabel, and Hector for their helpfulness and professionalism, while others reported rude and unhelpful service from various employees.
Product Selection
Customers appreciated the wide variety of cabinets and stone materials available, noting the quality and pricing as competitive.
Wait Times
Several reviews mentioned long wait times for assistance and order fulfillment, leading to frustration among customers.
Contractor Requirement
Many customers noted that the business primarily serves contractors, which can lead to a less welcoming experience for non-contractors.
Mixed Experiences
While some customers had positive experiences and would recommend the business, others had significant complaints about service and product issues.
- MBMaria BerumenNov 4, 20251.0This was the worst shopping experience I’ve ever had. My contractor sent me to this store to buy cabinet handles, and the customer service was terrible from start to finish. Even though I showed the sales associate exactly which ones I wanted, everything went wrong. First, I had to cross a dangerous warehouse area with forklifts just to pay at a register where the cashier didn’t even greet me or look up—she just asked for the order number and charged me. Then she told me to grab a cone and wait outside in the loading area for my order. I waited over 25 minutes, and no one came. I had to go back inside, ask again, and wait even longer. When they finally brought my order, it was wrong—it wasn’t the color I ordered. I tried to fix it, but the cashier (Marissa) said it was a “final sale” and that she couldn’t do anything. She told me to find the sales associate (Jasmine), who was nowhere to be found. I asked another employee to help me and make a new order, which he did—but then they told me I had to pay again for their mistake! The store is completely disorganized, with no clear signs, rude staff who don’t greet customers, and unfriendly signs that say things like “Do not touch the pens.” Overall, horrible service, poor management, and a very stressful experience. I will never shop here again and do not recommend this store to anyone.
- DBDamon BartoloneOct 31, 20255.0Mable and Candy were fantastic! Got me in and out quick!!
- BBBathOct 17, 20255.0Emily is very helpful and responsive. Any questions she quickly answers. Very friendly!
- HGHui GuanOct 14, 20255.0Best Cheer Stone is a great place to shop for cabinets and stone materials. They have a wide variety of options, good pricing, and the quality is always consistent. The staff is knowledgeable, patient, and really helpful with recommendations. I’ve had a great experience working with them and would definitely recommend checking them out for any home or remodel projects.
- EPEveni PuluOct 9, 20255.0Emily Liu delivered the best customer service experience imaginable for my cabinets and countertops project, exceeding every expectation with her expertise, attentiveness, and professionalism. From initial consultation to final installation, every aspect of Emily’s service was marked by clear communication, prompt responses, and a genuine commitment to client satisfaction. She is the best.
Frequently Asked Questions About Best Cheer Stone, Inc.
Do you sell kitchen hardware?
Yes, we carry various types of handles and knobs for cabinets, along with sinks, faucets, and more!
What brands do you offer?
We carry products from Koville, Quarella, and our own BCS lines.
What kinds of stone do you offer?
We offer Quarts, Granite, Marble, Quartzite, and more!
Do I need an appointment to browse?
Yes, a store associate must be present with you while walking through the warehouse. We recommend you call ahead so we can have a representative ready to assist you.
What’s the difference between natural stone and quartz?
Natural stone, including granite, marble and quartzite, is naturally occurring from the earth and quartz is created and engineered by people. Each material has different properties from maintenance and hardness so we recommend speaking to the professional working on your project on what is best suited for your lifestyle.
How long does my contractor have to pay for my material?
Material must be paid within five calendar days of placing it on hold to avoid it returning to general stock systematically. Once material is paid, BCS can hold the material for up to 15 days before it gets returned to general stock and payment is credited to the professional’s BCS account.
Is it safe to go into the warehouse?
BCS prides itself on maintaining the highest OSHA safety requirements for all staff and customers. For all customers, we do require company-provided safety hard hats while in the warehouse. Please be aware that NO CHILDREN OR PETS ARE ALLOWED IN THE WAREHOUSE for safety reasons. Please make proper accommodations prior to your visit.
Do you refer a good professional?
Unfortunately, due to the nature of our business, we do not have a referral program
How do I get prices?
Since BCS is strictly a wholesale distributer, the professional you are working with is responsible for providing you with all your pricing. We understand this can be frustrating after having been able to visit the showroom and select your material, but we only offer these services as a way to help you visualize and select the material going directly into your home.
Can I pay and pick up my own material?
Unfortunately, no. Handling stone and cabinets can be a complex procedure and BCS wants you to receive the highest quality of products and sometimes that means leaving it to the experts.
Does Best Cheer Stone, Inc. sell kitchen hardware such as handles and knobs?
Yes, Best Cheer Stone, Inc. offers various types of handles and knobs for cabinets, along with sinks, faucets, and more.
What brands are available at Best Cheer Stone, Inc.?
They carry products from Koville, Quarella, and their own BCS lines.
What kinds of stone does Best Cheer Stone, Inc. offer?
They offer quartz, granite, marble, quartzite, and more!
Do I need an appointment to browse the warehouse at Best Cheer Stone, Inc.?
Yes, an associate must be present while you browse the warehouse. It is recommended to call ahead to have a representative ready to assist you.
What safety measures are in place for customers visiting the warehouse?
Customers must wear company-provided safety hard hats and no children or pets are allowed inside for safety reasons.
Can customers pay and pick up their own material at Best Cheer Stone, Inc.?
No, handling stone and cabinets can be complex and is left to the experts to ensure highest quality.
What are the operating hours of Best Cheer Stone, Inc.?
They are open Monday to Friday from 8 AM to 4 PM, Saturday from 9 AM to 2 PM, and closed on Sundays.
How does nearby Anaheim Kitchen & Bath complement a visit to Best Cheer Stone, Inc.?
Anaheim Kitchen & Bath is a home goods store nearby where customers can explore additional kitchen and bath products, making it convenient to plan a comprehensive renovation visit.
Are there nearby services like countertop installation close to Best Cheer Stone, Inc.?
Yes, nearby places like Anaheim Kitchen and Bath and Best Cheer Stone provide countertop installation and building supply services, aiding customers in completing their projects locally.
What nearby attractions can I visit before or after my appointment at Best Cheer Stone, Inc.?
The Adventure Lagoon, a water and amusement park nearby, is a great place for family fun before or after your visit.