Coastal Heat Pumps

4.9
916 reviews

Business Details

(250) 656-6868

About

HVAC Contractor
Family Owned and Operated. We’ve been specializing in heat pump installation, maintenance and repair for over 15 years.

Location

Coastal Heat Pumps
538 Dupplin Street Victoria BC Canada V8z 1C1, Victoria, BC
V8Z 1C1, Canada

Hours

Reviews

4.9
916 reviews
5 stars
875
4 stars
30
3 stars
3
2 stars
2
1 star
6

What are people saying?

AI-generated from recent customer reviews

Professionalism

Technicians are consistently described as professional, knowledgeable, and courteous, providing thorough explanations and maintaining a clean work environment.

Customer Service

Many customers praised the responsive and helpful customer service, although there were some complaints about lack of support for issues after installation.

Installation Quality

The installation process is frequently noted as efficient and well-organized, with crews demonstrating skill and attention to detail.

Communication

Customers appreciated clear communication throughout the service process, including timely updates and thorough explanations of work performed.

Overall Satisfaction

Overall, customers express high satisfaction with their experiences, recommending Coastal Heat Pumps for their services.
  • PD
    Phill Davidson
    1 day ago
    5.0
    Zach K completed our annual maintenance today, and he was incredibly professional and friendly. He explained everything he did and his recommendations, which was great. The maintenance was completed under our yearly plan with Coastal Heat pumps, and it’s working out well for us. Thanks again, Zach!
  • LE
    Laurel East
    3 days ago
    5.0
    Great job installing new heat pump and attic unit. Not an easy house to do with the roof line. Thank you to the crew for braving the rain to do this. Works great!
  • TS
    Tyra Sander
    4 days ago
    5.0
    Had a great experience with Michael N from Coastal Heat Pumps. As a first-time homeowner and heat pump owner, I really appreciated how patient and thorough he was. He took the time to explain how everything works, showed me how to clean my filters, and answered all my questions clearly. Even with my enthusiastic (and very yappy) dog in the background. He was also very honest about what work was worth doing and what wasn’t necessary, which I really valued. I learned a lot and felt much more confident about my system after the visit. Highly recommend!
  • JO
    Jason Oliver
    Jan 26, 2026
    5.0
    I had a fantastic experience from Coastal Heat Pumps earlier this month! Zach was friendly and patiently answered all the questions I had. He explained what he was doing throughout the process, and I received an excellent report post-service that included pictures of all the work done. Will definitely hire you back for the next maintenance round!
  • DH
    David Hultsch
    Jan 21, 2026
    5.0
    Costal Heat Pumps installed a unit in our home over the past two days (Thanks to Craig who set up the contract and helped us decide what type of system to install). They removed the old oil furnace and tank and installed a new duct-type unit. It is working beautifully. The crew was fantastic. Howie and Mykota (day 1) and Darren, Hayden, Sean, and Joseph (day 2) were efficient, professional and friendly. They did a fantastic job. I recommend Costal Heat Pumps to others without reservation.

Frequently Asked Questions About Coastal Heat Pumps

What services does Coastal Heat Pumps specialize in?

Coastal Heat Pumps specializes in heat pump installation, maintenance, and repair, with over 15 years of experience.

Where is Coastal Heat Pumps located?

Coastal Heat Pumps is located at 538 Dupplin Street, Victoria, BC, Canada V8Z 1C1.

Brand Certified Facts from Coastal Heat Pumps

Coastal Heat Pumps partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 01, 2026Yext Knowledge Graph
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