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HK
herman koza
Mar 1, 2026
5.0
I asked them to come out and give me a price on a new heat pump. The sales person waa prompt, courteous and far more thorough than any of heir competitors. He was the only one to discover that , although it looked like, with 17 registers and separate 5" ducts to each one, i had 2 conditions that meant I only had 1000cfm of air...not enough for the 3 ton 36000 btu unit everyone else thought I should buy.
MP
Michael Pelsoci
Feb 15, 2026
5.0
My experience with Coastal started off rough, and I’ll be honest, took far longer than expected and required around six service visits to fully resolve the issues with a brand new furnace installation. It was frustrating at times, especially having no heat over the cold holidays and needing that level of troubleshooting and adjustment on a new unit.
That said, what ultimately stood out was Grant and Jeff’s persistence and commitment to making it right. They didn’t walk away from the problem. They continued to show up, investigate thoroughly, and work through each issue until the system was operating properly. They were responsive, professional, and transparent throughout the process.
Since everything was resolved, the furnace has been working well, and I do appreciate the resilience and accountability they showed in standing behind their work. That level of follow-through matters, and it’s why I would definitely recommend Coastal to others.
CW
Chris Welch
Feb 15, 2026
5.0
Shout out to Hayden for providing outstanding service for my 98 year-old mother who lives on her own in her recent system replacement. His patience and kindness as he worked through all the challenges is very much appreciated.
TS
Tyra Sander
Feb 2, 2026
5.0
Had a great experience with Michael N from Coastal Heat Pumps. As a first-time homeowner and heat pump owner, I really appreciated how patient and thorough he was. He took the time to explain how everything works, showed me how to clean my filters, and answered all my questions clearly. Even with my enthusiastic (and very yappy) dog in the background. He was also very honest about what work was worth doing and what wasn’t necessary, which I really valued. I learned a lot and felt much more confident about my system after the visit. Highly recommend!
Frequently Asked Questions About Coastal Heat Pumps
What services does Coastal Heat Pumps specialize in?
Coastal Heat Pumps specializes in heat pump installation, maintenance, and repair, with over 15 years of experience.
Where is Coastal Heat Pumps located?
Coastal Heat Pumps is located at 538 Dupplin Street, Victoria, BC, Canada V8Z 1C1.
What are the business hours of Coastal Heat Pumps?
Coastal Heat Pumps is open from Monday to Friday, 8:00 AM to 4:30 PM, and closed on Saturdays and Sundays.
Is Coastal Heat Pumps a family-owned business?
Yes, Coastal Heat Pumps is a family owned and operated business.
Since when has Coastal Heat Pumps been established?
Coastal Heat Pumps was established in 2005.
What type of contractor category does Coastal Heat Pumps belong to?
Coastal Heat Pumps is categorized as an HVAC contractor.
Are there any automotive repair shops near Coastal Heat Pumps?
Yes, John’s Auto Body & Paint and Searles Auto Repair - NAPA AUTOPRO are nearby automotive repair shops that customers might visit before or after their service at Coastal Heat Pumps.
What other industrial equipment providers are located near Coastal Heat Pumps?
Nearby industrial equipment providers include Rack-A-Tiers, Coast Industrial Parts Ltd, Rockland Scientific International, and United Rentals, which can be useful for customers needing related professional services.
Are there any building supply stores near Coastal Heat Pumps?
Yes, Canpro Construction Ltd and Bernie Osborne Electric Ltd are nearby building supply stores that might be helpful for customers undertaking HVAC or construction projects.
What nearby places of interest are there for a visitor around Coastal Heat Pumps?
Visitors near Coastal Heat Pumps can check out Victoria West FC for sports and recreation, or visit My Sentiments Exactly for flowers and gifts shopping.
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