Technicians are consistently described as professional, knowledgeable, and courteous, providing thorough explanations and maintaining a clean work environment.
Customer Service
Many customers praised the responsive and helpful customer service, although there were some complaints about lack of support for issues after installation.
Installation Quality
The installation process is frequently noted as efficient and well-organized, with crews demonstrating skill and attention to detail.
Communication
Customers appreciated clear communication throughout the service process, including timely updates and thorough explanations of work performed.
Overall Satisfaction
Overall, customers express high satisfaction with their experiences, recommending Coastal Heat Pumps for their services.
PD
Phill Davidson
1 day ago
5.0
Zach K completed our annual maintenance today, and he was incredibly professional and friendly. He explained everything he did and his recommendations, which was great. The maintenance was completed under our yearly plan with Coastal Heat pumps, and it’s working out well for us. Thanks again, Zach!
LE
Laurel East
3 days ago
5.0
Great job installing new heat pump and attic unit. Not an easy house to do with the roof line. Thank you to the crew for braving the rain to do this. Works great!
TS
Tyra Sander
4 days ago
5.0
Had a great experience with Michael N from Coastal Heat Pumps. As a first-time homeowner and heat pump owner, I really appreciated how patient and thorough he was. He took the time to explain how everything works, showed me how to clean my filters, and answered all my questions clearly. Even with my enthusiastic (and very yappy) dog in the background. He was also very honest about what work was worth doing and what wasn’t necessary, which I really valued. I learned a lot and felt much more confident about my system after the visit. Highly recommend!
JO
Jason Oliver
Jan 26, 2026
5.0
I had a fantastic experience from Coastal Heat Pumps earlier this month! Zach was friendly and patiently answered all the questions I had. He explained what he was doing throughout the process, and I received an excellent report post-service that included pictures of all the work done. Will definitely hire you back for the next maintenance round!
DH
David Hultsch
Jan 21, 2026
5.0
Costal Heat Pumps installed a unit in our home over the past two days (Thanks to Craig who set up the contract and helped us decide what type of system to install). They removed the old oil furnace and tank and installed a new duct-type unit. It is working beautifully. The crew was fantastic. Howie and Mykota (day 1) and Darren, Hayden, Sean, and Joseph (day 2) were efficient, professional and friendly. They did a fantastic job. I recommend Costal Heat Pumps to others without reservation.
Frequently Asked Questions About Coastal Heat Pumps
What services does Coastal Heat Pumps specialize in?
Coastal Heat Pumps specializes in heat pump installation, maintenance, and repair, with over 15 years of experience.
Where is Coastal Heat Pumps located?
Coastal Heat Pumps is located at 538 Dupplin Street, Victoria, BC, Canada V8Z 1C1.
What are the business hours of Coastal Heat Pumps?
Coastal Heat Pumps is open from Monday to Friday, 8:00 AM to 4:30 PM, and closed on Saturdays and Sundays.
Is Coastal Heat Pumps a family-owned business?
Yes, Coastal Heat Pumps is a family owned and operated business.
Since when has Coastal Heat Pumps been established?
Coastal Heat Pumps was established in 2005.
What type of contractor category does Coastal Heat Pumps belong to?
Coastal Heat Pumps is categorized as an HVAC contractor.
Are there any automotive repair shops near Coastal Heat Pumps?
Yes, John’s Auto Body & Paint and Searles Auto Repair - NAPA AUTOPRO are nearby automotive repair shops that customers might visit before or after their service at Coastal Heat Pumps.
What other industrial equipment providers are located near Coastal Heat Pumps?
Nearby industrial equipment providers include Rack-A-Tiers, Coast Industrial Parts Ltd, Rockland Scientific International, and United Rentals, which can be useful for customers needing related professional services.
Are there any building supply stores near Coastal Heat Pumps?
Yes, Canpro Construction Ltd and Bernie Osborne Electric Ltd are nearby building supply stores that might be helpful for customers undertaking HVAC or construction projects.
What nearby places of interest are there for a visitor around Coastal Heat Pumps?
Visitors near Coastal Heat Pumps can check out Victoria West FC for sports and recreation, or visit My Sentiments Exactly for flowers and gifts shopping.
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