Business Details
About
HVAC Contractor
Family Owned and Operated.
We’ve been specializing in heat pump installation, maintenance and repair for over 15 years.
Location
Coastal Heat Pumps
538 Dupplin Street Victoria BC Canada V8z 1C1, Victoria, BC
V8Z 1C1, Canada
Hours
Reviews
4.9
899 reviews
5 stars
857
4 stars
31
3 stars3
2 stars2
1 star6
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as knowledgeable, courteous, and professional, providing thorough explanations and maintaining a high standard of service.
Customer Service
While many reviews praise the customer service experience, there are notable complaints about lack of support for non-maintenance inquiries and issues with installations.
Installation Quality
Customers report satisfaction with the installation process, highlighting efficiency, cleanliness, and attention to detail from the installation teams.
Communication
The company is commended for clear and timely communication throughout the service process, including appointment reminders and follow-up.
Mixed Experiences
Some customers reported significant issues with noise from installations and inadequate responses to complaints, indicating inconsistency in service quality.
- GCGeorgina Camilleri2 days ago5.0Michael from Coastal Heat Pumps came by to service our heat pump for our annual maintenance service. He was thorough and was very patient, listening to my questions and giving detailed answers explaining the process for our specific type of heat pump. Michael was professional and efficient from start to finish.
- NJnick jarvie5 days ago5.0Zach K. was Prompt, Courteous, Clean, and Efficient! C.H.P.'s GPS Tracking system allowed me to know precisely when he would arrive, which was within 3 minutes of when he was expected. I will not hesitate to call or Refer Coastal Heat Pumps! Nick J.
- DRderek russellNov 14, 20255.0Our first annual inspection. The technician (Rayce) arrived promptly at 2:00PM. His inspection of our heat-pump system was thorough. He responded to all our questions in a professional and informative manner. Very polite/personable. Thanks.
- JBJohn BardsleyNov 2, 20255.0Jeff B was very thorough and did an excellent job. He was polite, careful, and explained what he did. He also carried out an annual inspection and found and rectified several things that needed attention. Once again I am pleased with Coastal Heat Pumps and would readily recommend the company, and Jeff. John Bardsley.
- CBC BOct 15, 20255.0Coastal Heat Pumps are a great company to work with. We subscribe to their maintenance service and it works for us. Michael N arrived on time and was extremely pleasant and polite. He efficiently completed his work removing his shoes each time he came in or out of the house. He presented his report before leaving and sent us a copy for our records Thank you
Frequently Asked Questions About Coastal Heat Pumps
What services does Coastal Heat Pumps specialize in?
Coastal Heat Pumps specializes in heat pump installation, maintenance, and repair, with over 15 years of experience.
Where is Coastal Heat Pumps located?
Coastal Heat Pumps is located at 538 Dupplin Street, Victoria, BC, Canada V8Z 1C1.
What are the business hours of Coastal Heat Pumps?
Coastal Heat Pumps is open from Monday to Friday, 8:00 AM to 4:30 PM, and closed on Saturdays and Sundays.
Is Coastal Heat Pumps a family-owned business?
Yes, Coastal Heat Pumps is a family owned and operated business.
Since when has Coastal Heat Pumps been established?
Coastal Heat Pumps was established in 2005.
What type of contractor category does Coastal Heat Pumps belong to?
Coastal Heat Pumps is categorized as an HVAC contractor.
Are there any automotive repair shops near Coastal Heat Pumps?
Yes, John’s Auto Body & Paint and Searles Auto Repair - NAPA AUTOPRO are nearby automotive repair shops that customers might visit before or after their service at Coastal Heat Pumps.
What other industrial equipment providers are located near Coastal Heat Pumps?
Nearby industrial equipment providers include Rack-A-Tiers, Coast Industrial Parts Ltd, Rockland Scientific International, and United Rentals, which can be useful for customers needing related professional services.
Are there any building supply stores near Coastal Heat Pumps?
Yes, Canpro Construction Ltd and Bernie Osborne Electric Ltd are nearby building supply stores that might be helpful for customers undertaking HVAC or construction projects.
What nearby places of interest are there for a visitor around Coastal Heat Pumps?
Visitors near Coastal Heat Pumps can check out Victoria West FC for sports and recreation, or visit My Sentiments Exactly for flowers and gifts shopping.